Complain about a product or service

A-Blue Knight

Barry of Vienna, VA June 8, 2009

On 30 January 2009, we signed a contract for A-Blue Knight Inc. to transport our car from California to Virginia. They immediately transferred full funding -- 795.00 -- from our bank account. This was a great price; a military discount for Service members, which I am.

On 23 April 2009, I had to cancel the transport service and did so via telephone call and fax. In accordance with my contract, there is a 250 administrative fee for cancellations, which I fully understood when I signed the contract. As a result, I am due a refund of 545 (795 minus 250).

In mid-May, we tried to contact A-Blue Knight Inc. to find out the status of our refund. We were told that we need to speak to Margarette, however, she was not in the office. A number of subsequent telephone calls have resulted in the same response from the receptionist, "you need to talk to Margarette and she is not in today". We have left messages with the receptions but never receive a return call.

It is now 8 June 2009, and we still have not received our refund. I believe that a month and a half is plenty of time to provide a refund.

James of Grants Pass, OR May 21, 2009

I hired A-Blue Knight, auto transport specialists, to transport my mother's Honda Accord from Butler, NJ to Grants Pass, OR. I was instructed to pre-pay the full amount of 900.00 with a check by phone. They received the 900.00 and told me that the auto would be picked up on April 29th. It was never picked up.

I have made numerous attempts to contact the company since the 29th and they basically continued to stall and delay. They would promise a new delivery date which would pass by with no pick up, and no phone call from the company. Then I was told that 15 business days have elapsed since the original April 29th pick-up, and I am entitled to a full refund. I was instructed to fax my refund demand to 516-628-9318, which I faxed on May 19th. I have since attempted to get any information regarding the refund via phone contact, but the person answering the call will only take my contact information and "pass it on". Then they hang up on me. I'm concerned that I have been scammed. Please help in any way you can.

Robin of rochester , MI May 21, 2009

A Blue Knight Transport contract to ship my car from Phoenix to Rochester MI. The company access my account on 5/11/09 in withdraw contract amount of 740.00. The pick was schedule for May 12-13; I never heard a word from the company to schedule pick for this date. I called on the May 14 and the reception who was quite rude, told me that there was a 24-48 hour delay. I called on Monday the 18th of May; I was told the dispactcher would call me back, no call. I called again on Tuesday and spoke with Mark and he snapped at me. He indicated that I signed a contract and the pick date was the 13. I was puzzled because it was not the 19th of May. I read over the contract and could not find anything to explain why the company had not picked up my car.

I waited patiently and did not call on Wednesday. Thursday morning I received an overdraft email from my bank. The company withdraw another 740.00. I called immediately; asked for the manager and was told he was at lunch. This was @2:28p. I called again at 4:00p and was told he was in meeting. I asked for a cell or to call him and give him the message. The reception was rude and hung up on me. I called again and I told her she was lying because she initially indicated he was at lunch. She yelled at me and would not let me talk to anyone.

My car is still in Phoenix. This company has taken 1480.00 out of my account. I google this company ( which I wish I had done this before)and saw all the complaints and another customer described the exact same experience I had.

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