Complain about a product or service

A Eastern Connection

Janna of Boca Raton, FL January 31, 2008

My son and I started a business transaction between Aeastern connection, inc. In the process of them mailing us a contract, (Laura?) insisted that they needed his routing # off his checking account right now, so he felt pressured into that; but he told them not to try to take any money from that account until Friday (which was approx. 3 days later) because he had to transfer funds into that account! They agreed to that; however they immediately proceeded to remove the funds into their account. Once we saw this on his online banking, he called them and they were very rude to him and told him that if we wanted to cancel the transaction, that it would cost him 250.00. We immediately called our bank and placed a stop payment on the transaction--and we were successful (thank God).

However, we're not done with these people. Everyday we have to call them and ask them to stop hitting the checking account, but they hit it everyday (the charge gets placed on there, then the bank kicks it back). We're trying to close that account, but you can't when there's a negative balance. We are on the phone everyday with the bank; we're in the process of filing an electronic claim, so the bank's attorney will call them and start his procedure. Bottom line is, my son says he never gave Aeastern Connection a verbal agreement and would like to close that account.

Tyler of Greenwich, CT January 22, 2008

I called A-Eastern Connection to get a quote on what it might cost to ship my car from Greenwich, CT to Palo Alto, CA. Upon providing me with a quote, the woman, Laura, aggressively tried to lock me into signing up for their service, to which I explained I was only looking for a quote at the time being, but if that changed I would call them back. She proceeded to call the house 3 more times--once that evening, and twice the next morning-- until finally I relented and said I would be happy to have them ship the car. As we began the contract process, I clearly articulated to A-Eastern connection that I would need the car to arrive in Palo Alto no later then the 25th of January. We were assured repeatedly that this would happen, and that the car would be picked up on or around the 14th of January. Never once did they even mention to us that in the 'fine print', they had no obligation to honor this verbal commitment. Come the 14th, 15th, 16th...no truck came, not even a phone call.

When I called to ask them about the situation, I was hung up on repeatedly, yelled at for not reading the contract correctly, and told that if they couldn't find someone in 14 days to take the car, then I could have my money back, or I could cancel today and forgo the security deposit of 250! Ultimately, because of the way that we had been treated on the phone, their total lack of communication to us, we decided to ask for our money, which they had already deposited. In our final call to them to ask for a return of our funds, they were consistently belligerent, patronizing, refusing to tell us who we should send the fax to in requesting our funds. The conversation ended when the A-Eastern gentlemen called my mother an asshole.

Essentially, I am fully cognizant that A-Eastern Connection did not legally violate their contract. I just feel that the manner in which they represented and conducted their business was incredibly misleading. For a company that advertises by saying, "Choosing an auto transporter is an important decision: 'why not go with a company that provides you with the courteous, reliable service'--give A Eastern Connection a call", I feel like I got taken for a ride. Ultimately the loss was only the 250 deposit, a lot of time, and I will now have to rent a car for the first several weeks that I am in California, while I wait for another transporter to move my car out there.

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