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American Auto Transporters

Canton, MA

Maged of Quincy MA (3/16/04):
Since I was relocating from Quincy MA to Long Beach CA, I contracted with American Auto Transporters to move my 2 cars. For sure I was promised the moon and the stars, answering with confidence that it will take a week to 10 days max to deliver each car. They insisted upfront payment by money order, which I did. Since we figured we will need a car in California and he promised that he has trucks leaving to California at least three times week, we delivered the first car 10 days before we leave then the second one on the day we flew out.

Needless to say three weeks passed by, while I am paying for car rental, and they did not deliver any of the cars or return my several calls. Then I get a call from a driver of another company (ARC transport, FL) who was clueless to any the details telling me American Auto Transports shipped both cars on the same day!! That is a week delay contrary to their strong promises of shipping in less than 24 hours.

The driver refused to deliver to my address claiming that his truck will "not fit" in the street - while we have 2 or 3 18-wheelers delivering all the time - and insisted on unloading the cars in a terminal 38 miles away from my home at a cost of $25 per car daily. Dealing with the carrier's office was another ordeal as John P, the owner needs a crash course in professionalism, manners and common sense.

As a consequence of this unprofessional, deceiving practice I ended up paying $300 more ($250 for extra week or car rental and $50 for storage car fees) in addition to the emotional and mental distress they put me and my family thru.

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