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Cross Country Auto Transport

John of Pismo Beach, CA October 10, 2007

This is the WORST company in the WORLD to deal with! We can get packages anywhere in the world in a day or less, but with 3+ weeks notice, they are 12 days late in picking up my vehicle and there is no date in sight. The driver has been in florida, virginia, ohio (where I am), pennsylvania, etc.. depending on who I talk to at this place... and that's WHEN I can get someone to answer! At this point I want my money back, but there is no hope of that either, since they claim they are just a broker and that their estimated dates have no meaning or bearing, it all depends on the flake of a driver they hire.

I would NEVER recommend this company to anyone! I will do all I can to warn the poor, unsuspecting, trusting public-at-large who thought that a contract and estimated pickup date MEANT something. It obviously does NOT to Cross Country Auto Transport. They're just a bunch of con men and women out to make a quick buck and scam unsuspecting people in need of service. Eric (sales) was very good at pressuring with things like I needed to decide early to get firm estimated dates, etc. I was also supposed to get a 50 gas card, but I suspect that was a fraud used to entice as well. I'd be happy just getting my deposit back; but I doubt I will see that either, since this place probably moves locations and phone numbers frequently (as I can't find any address other than Ft. Lauderdale, based on area code). The federal Dept of Transportation, and the Better Business Bureau will be informed of this as well.

I have incurred over 1000 in expenses trying to get this move accomplished. I flew back to Ohio to meet the driver on the 1st or 2nd of October (their estimates). I also am now driving a rental on both ends (OH and CA) while waiting for my car, adding to my expenses. I have also missed several days of work in going back and forth to Ohio to meet the non-existent driver.

Punu of Jersey City, NJ July 10, 2007

We were given a pick up date more than 10 days ago. As of now, no one has called yet. Every time I call them, I am on hold for at least 30 minutes and when someone does answer the phone, it's been told that it will take few more days. I am at loss of words for the Customer service - at the least I can say that it's PATHETIC. I should have read the reviews on this site before I paid the deposit. DO NOT use this company!!

Lauren of Cartersville, GA June 28, 2007

I could no longer purchase the car I was planning on shipping and called to cancel my shipment order. I was told that because I was within the 7 day cancellation policy (I was at about 6 1/2 days notice), that I could not cancel my order without forfeiting my 250 deposit. I tried to explain that I hadn't just changed my mind that I in fact did not have a car to ship and was told that they've had people with deaths in the family that they wouldn't refund deposits to. I asked to speak to the person's superior and was told that her only superior was the owner of the company, so there was no one else to talk to accept her. She was totally unwilling to help in ANY way, and totally patronizing. I read the other warnings on this company, but decided to go with them despite my gut feeling because of the lower cost. It just goes to show that you truly do get what you pay for.

Mark of Durango, CO April 7, 2006

Do not use this company. I paid a 200 deposit and scheduled a move that is now 2 weeks overdue. The pickup has not occured and the communication has been non existant. They have a great website and sales staff, but the good service stops there. Customer Service never answers the phone or returns calls. I AM NOW HAVING TROUBLE GETTING MY 200 BACK AND CANCELLING THE ORDER.

I lost a 200 deposit when I was not able to cancel my order after waiting 2 weeks for a pickup that did not occur. Thank God they did not get hold of my car.

Manuel of Pacific Grove, CA January 3, 2006

As a military member I depended on this company to ship my vehicle during a change of duty station. - Their customer service was horrible, their employees disrespectful. - The car was picked up late, delivered late, and turned over in a filthy condition with the onboard computer damaged. - The 50 credit that was offered by employee (Tiffany) for picking up the car late was never honored. - I had to pay the truck driver 100 more than what was stated in the contract or else I could nor recover my car. - It was impossible to get any type of helpful, timely customer service. - An employee of the company even resorted to giving a fake name as a way to prevent me from recuperating my money and/or filing a complaint.

As a customer I suffered: - financial damage (An over payment of 100 and the denial of a 50 credit) - I spent countless hour trying to get someone to help over the phone. - I experienced a genuine desire by the employees to not help anyone. -In order to avoid greater stress and waste more time, I just paid for repairs myself. I feel hurt, angry, and completely offended by their incredible desire to just take people's money.

Scott of Patuxent River, MD September 3, 2005

Sent 3 cars from San Diego to Southern Maryland using cross country auto transport. Salesman and internet said 7-10 days with professional tracking system. The first vehicle was sent 3 weeks prior to moving in hopes of having the car available upon arrival. No such luck took a month to deliver the car. The second shipment took 2 months and upon arrival my rear window had been broken. I refused delivery of that vehicle and a week and a half later and after approximately 2 hours on the phone with the yard, M&E, and auto transport the vehicle arrived with broken glass everywhere inside the vehicle but at least they had replaced the window.

Conserning the 2 month delivery, I had been given a false story about a failed hydraulic pump that had delayed the delivery. I later discovered after demanding to speak to the driver that my vehicles had arrived in Maryland a month prior and were just sitting at a storage lot. This was extremely frustrating since I had made no less than 50 calls to auto transport who keep giving me false update information. This was the worst service I have ever purchased. Consumer affairs, please do something! If anyone ever is considering dealing with these shysters I would recommend immediately going on high blood pressure medicine because you will need it!

No cars to start my new job. I had to jog to work and my pregnant wife did not have a car to get around. My back window was broken. Finally I was without my cars for 2 months!!!! I could have pushed the cars from San Diego quicker.

Charles of Worcester, MA August 11, 2005

I contacted this company to move my vitage vehicle from SanDiego to Massachusetts. They promised me that it would be picked up by a certain date and that it would be delivered by a certain date. The vehicle was never picked up. After multiple calls to the company, leaving message after message, I finaly spoke to someone. This customer service rep told me that I had a contract with them and that I was responsible for the deposit of 350 even if the sevice was never received. I have contacted my credit card company and the Florida Attorney Generals office regarding Cross Country Transport. They are scam artists and liers. DO NOT USE THEM .....THEY PROMISE THE WORLD, BUT NEVER DELIVER.

The 350 is in dispute with my credit card company right now. I refuse to pay for services not received. Luckily I found out they were fraudulant before they touched my vehicle.

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