Complain about a product or service

National Auto Transport

Miami, FL

David of San Antonio, TX February 14, 2009

quoted 685.00 to ship a vehicle-already paid for that. now the driver is trying to collect an additional 200 in cash. this is a [bad] company. they never call you back with any communication.

Brandon of Redondo Beach, CA January 16, 2009

I contacted national auto transport in November to pick up two of my cars on Jan. 3rd. I was assured a driver would be there on either Jan. 2nd or Jan. 3rd as I was leaving on the 2nd. They told me at that time there would be a 200 deposit needed from my credit card so I authorized a 200 charge. When the 2nd came around, no driver showed up. I called and emailed several times the week prior to make sure someone would be there and nobody returned my inquiries. I ended up having to make other arrangements because nobody showed up to pick the cars up by the 4th and I had to leave.

On Monday Jan. 5th I got a call from a driver saying they were sorry they were a few days late and were ready to pick my cars up. I told them I was no longer in need of their services because I had already left. On Tuesday Jan. 6th National Auto transport charged my card an additional unauthorized amount of 200. I talked to customer service on Friday Jan. 9th and the person I spoke with was incredibly rude and said they had to make sure my cars weren't picked up before they could tell me anything. I asked how long this would take and they said they couldn't tell me. It is now a week later and after having filed complaints with the BBB and the FTC as well as several emails and messages with NAT, I can't get a response.

We ended up having to drive one of our cars as well as store the other one in California which has ended up costing us an extra few hundred dollars.

Fabiana of Brantford, ON December 16, 2008

I contracted with National Auto Transport to ship my vehicle from Las Vegas to Detroit. They guaranteed a quote of 820.00 and a 4 or 5 day delivery. When the driver picked up my car he said it would be impossible for him to deliver my car any earlier than a week to 10 days. National Auto Transport already had my deposit and I was flying back to Canada the next day. So caught between a rock and a hard place, I allowed the car to go.

The car arrived 9 days later, as the driver had said, however, the price from National Auto Transport changed 3 times, when I questioned them about the difference and suggested they owed me a discount for late delivery they told me that was never going to happen and proceeded to hide my car. They gave me a drop off point and contact information but when I contacted the company I was informed my car had not been dropped off. When I spoke to the driver, who tried to be helpful, he told me he had been advised not to drop my car at the agreed location. He did eventually leave it at another location in Detroit but when I contacted the dispatch number I was provided, I was told they had no idea where my car was and I would have to wait to speak to someone else.

This individual, however, made their own hours and no one could tell me when I would be able to reach them. National Auto Transport changed the method of payment from credit card, at the time of reservation, to cash only, to pre-authorized credit card and finally I had to go to the bank and deposit the balance of 675.00, the third price into a bank account. When the actual transporter received confirmation of the deposit they disclosed the location of my car.

The driver appeared to be really good and I believe the actual transport company allowed themselves to be caught up in National's games. I haven't had the car serviced because I only got it back a couple of days ago but when I finally picked it up I was told to have my exhaust checked because it was too low, which is code for they hit bottom. So I have yet to discover just how much this little trip really cost me. I can not express this strongly enough.

Once they have your car, you are at their mercy. And why not, who is going to agrue over a couple hundred dollars when they are hold a 30,000.00 vehicle, who is going to start legal action, that would cost thousands, for a couple hundred dollars. Once you get your car, it is easier to get on with your life but I hope the next person is smarter than I was and looks into their business practices because if I had googled them first I would have seen all of these comments and I would have driven the car across the country myself. Good Luck!

The actual cost for transporting the vehicle ended up only 30.00 more than the quote. The storage was another 50.00 but I haven't had the car serviced and so it may be more. I lost a days pay because I had pick the car up on a Friday instead of the weekend prior, as contracted.

Douglas of Fayetteville, NC December 4, 2008

I contract with the company to ship my vehicle and there was not problem contacting them before the vehicle was picked up afterwards I could not reached them for over 8 days by phone or email. When I did finally got someone to answer the phone the representative was very rude and took the position that National had no obligation and that they only served as a go between to obtain an actual transport company and that my issue was with that company.

My issue was that my vehicle was picked up and I could not get in touch with anyone to obtain the status and I was over charged 55.00. The company the obtained was Express Delivery Spokane, WA and I could not get them to return over 15 messages over 8 days. Very unprofessional and I will never deal with either of these companies again. I am playing the waiting game now to see if my vehicle arrives to its destination. I can not even get in contact with them to provide an alternate name due to my son departing on a military mission on 07 Dec 08.

Fear that my vehicle had been stolen and helplessness to do anything about it until the 7 to 10 days past.

Brian of Brea, CA November 11, 2008

I have had the opposite experience that everyone has had. This company knows what that are talking about and serviced my shipment to the T! My company had a deadline with a marketing campaign and our clients car needed to be in 3 cities in 4 days and National Auto Transport got the job done. I would use them again without question.

Complete Satisfaction!!!

Tameka of Los Angeles, CA September 8, 2008

National Auto Transport provided me a quote of 945 (including 200 deposit) with pre-charge of 200 to my credit card, that was guaranteed (supposedly). I was charged a different rate at time of car delivery due to circumstances that was in the companys control, not mine as the consumer. At the time of the quote, I asked for Open Transport. The driver showed up with a closed truck because he said he usually uses his open truck, but he had to pick up a Race Car so he came with the closed transport instead.

I called customer service the day of transport, left a message for the representative Sal who provided the quote, which was never returned. I called again, the next Business day, and again the next Business day finally speaking with a Customer Service Representative, who advised me that I would receive a refund to my Credit Card for the difference as told to him by the BILLING DEPT, and I would be getting an e-mail confirmation that I never received.

I called again today Sept. 8, 2008 to speak with the billing department, after again not getting a return phone call or e-mail, but the Customer Service Manager (VERY RUDE TO CUSTOMER - ME) argued with me telling me the situation was MY FAULT and I would not be refunded! Very unprofessional they NEVER returned one of my calls from messages I left since the date the driver presented at my residence on Sept. 1, 2008, and NEVER returned e-mail correspondence!

I will definitely pursue Legal options for something that could have been solved very simply with courtesy by the company! On Sept. 4, 2008, I was advised that they (National Auto Transport Billing Dept.) would refund my credit card 155 for the difference lost. Sept. 8, 2008, after not receiving my e-mail about the refund, I called again and the Customer Service Manager rudely advised me that the LOSS was my fault and I would not get a refund.)

Bruce of Kaneohe, HI August 18, 2008

Called to schedule a move from Tuscon AZ to Honolulu. Company was very quick to give me a low quote and to promise to pick up on a Thursday. My CC was charged 270.00 and I waited for the dealership to tell me the car was picked up. Thursday - no pickup I called the National - THEY ARE ONLY A BROKER!!! It took me 30 or 40 times trying to get through before I finally reached a person. They said the pickup driver had problems and was ON THE WAY NOW to the dealership. It is now Monday and my car has not been picked up yet. I can not get

through to them by phone after 20 or 30 tries and will cancel my CC payment tomorrow. The only thing they did was call Matson lines to say I will be shipping a car. I should have been more observant to the fact that NO ONE would give me their name other than MR. MOORE and I am sure that was fake. I have not been able to get in touch with a manager to file a complaint it always transfers to a never ending voicemail dump... This company should be avoided at all costs. The lower price is not worth trusting your auto to this non responsive - poor service company that may every now and then ship your auto with good results.

Chizoba of Amherst, MA August 5, 2008

I called and made a reservation but I never received an email confirmation and was never called by the trucking company to confirm my reservation. My car was never picked up for transportation on the day requested.

A 200 deposit was taken without the follow thru of service.

Lewis of Arlington, VA July 18, 2008

Wanted to ship my SUV from Miami to Virginia. Spoke to Sal who quoted me a good price and promised door-to-door delivery. I booked with NAT some 12 days ahead of the agreed pick-up date and deposited 200.

The pick-up date came and went with no pick up. Nobody would answer the phone at NAT. I must have called 50-60 times; I figured they must have caller id so I switched to a new phone and then -- bang! -- they answered. Got some customer rep who said she would call somebody and get back to me wiht an hour.

Next day still no call, and they, again, would not answer the phone. I called Point-to-point and they were terrific. I called my credit card company and canceled the payment to NAT. THEN, they called. Very abusive customer service rep, a woman, who yelled that I was violating the contract! I told her where to get off and continued to call my wife's cellphone and give her grief. They are scam artists.

I had to make other arrangements and delay my trip by 48 hours.

Randy of Fairview, TN July 7, 2008

They overcharged me 509.56 !! They promised me a refund. They even took my FEDEX number to send me my check. Weeks have past, no check. They won't even take my calls. I've left dozens of messages, they don't care. NAT's employees, Sal, Lisa, Luke, and Freddie all lied to me. Don't do business with NAT.

They took my deposit and didn't apply it to my transport bill and won't refund my money.

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