Complain about a product or service

Automotive Warranty Services, Inc.

5050 North Broadway, Chicago, IL

Kimberly of San Carlos, CA November 16, 2009

I have already put into a complaint to consumeraffairs.com in regard to the phone calls that I receive almost on a daily basis from the above listed companies. Last week after making my complaints about the above listed company, and after having asked multiple times to be removed from this companies phone list (last week, it was requested on Monday, Wednesday & Thursday) I received another phone call from the same robot on Friday afternoon, then another phone call from another company called vehicle warranty services, and today Monday Nov 16,2009 I have received another phone call from them.

On Friday afternoon Nov 13, 2009 I spoke with Tom M. who stated that he was a supervisor, he refused to give me the name of the company he was working for, refused to give my information to the owner of the company for a phone call back, as well as would not give the name of the owner of the company. Tom hung up on me and I called back and spoke with another sales rep Kathy. She stated that they were called Vehicle warranty contract services and that they also go by other names as well, but would not divulge.

I also requested that she give my information to the owner of the company for a courtesy phone call back. Nothing. Except I get another robot call today. When I called back to speak with them today I was told basically that I could complain all I want and that the owner would not be bothered with my issue of repeated phone calls.

Allen of Bellingham, WA November 2, 2009

Puschased a warranty program after I listed off potential parts / or problems recommendded by my repairman that might happen with my 1998 Volvo wagon. I was told that each of these items were covered, so I bought the program. Six months later we took the car in started to look at doing some of the work. They sent out a guy who told the mechanic none of the requested work would be covered.

I have since (11/1/09) cancelled my policy and asked for a complete refund, based on misrepresentation of what I was told. I now have found that the company is no longer in buisness. What I'd like to find out is if there is a lawsuit happening against this company? (class action suit?) 500.00 deposit and 86.00 a month for the last 6 months.

Karl of Rosholt, WI October 13, 2009

Recieved a call from Direct Protect warranty, about my warranty running out on my vehicle, They wanted to sell me a extended warranty, with no deductible, sales pitch was with coverage for everything but electronic switchs in the cab and radio was not cover basically everything else was, repairs could be done anywhere as long as they were ASE certified shop,No aftermarket parts all oem and no deductible, this sounded to good to be true, I explained I would like to think about it for a day or 2, salesman explained it was only good for the time we were on the phone. I could not call back in a couple days then start it because they would have all sorts of people waiting for there car to break down then put a warranty on them. I understood that theory, and decided to purchase, I explained I was going on a trip and would not be back for a month, they explained I could review it when I get back and if decide to cancel I could.I actually got stuck out there for work reasons and did not get back for 2 months, And on the way home My alternator went out, I had looked up direct warranty on line, called them to let them know my situation, they gave me my member number and contact info to the company I got extended warranty thru, gave this info to shop that was doing repairs, they denid claim, I called them to ask why,they said they do not cover batterys, I explained it was not the battery it was the battery light that came on the dash, letting me know something was not right, shop had diagnois alternator.

They explained they would look into it, 5 days later they had made decision to pay for it, this is when I need to review the policy. As soon as i got home I looked over the policy, it was not even close to what was told to me over the phone. I called to complain and asked to speak to my sales person, eron, Manager explained he had been let go. After speaking with some other person in customer service , they reassured me that it was a good warranty and worth having, they knocked 100.00 off if I decided to keep. Iexplained I would like to here the recorded call with my sales person, I was told as soon as they dug it up they would let me know, 3 months later no call, So I called them back. They explained we thought that I was happy after cutting 100.00 off price. I said I was but still wanted to here tape recording of call, they explained because the person that was my sales person was no longer there, there was nothing they could do about the differences in policy. I explained that I may want to cancel my warranty if I didnt get to here recording of sales call. What are my options, Can I sue for the money already paid because they defaulted on a verbal binding contract. Or due they have to honor what was sold to me over the phone.

Prasad of Alpharetta, GA September 24, 2009

I had bought an extended warranty contract from Warranty Americas Inc. thru Triple A Warranty, a company in Coral Springs, South Florida for my Toyota Corolla. The warranty contract cost me 2100 which was paid in full on May 21, 2008. The vendor for this transaction was Dealer Services, Inc. in NJ. I decided to cancel the contract in Oct'08 after dismal experience w.r.t. the services. I tried reaching the service provider, Warranty Americas, to cancel the policy and get a refund. I was directed to contact the vendor (Dealer Sevices) to do the cancelleation. After numerous phone calls to Triple A Warranty and Dealer Services Inc, I was asked to send the contract documents with a request to cancel the contract to the office of Dealer Services, Inc.

Upon calling Dealer Services Inc. after sending the documents, I was informed that the contract was cancelled on January 02, 2009 and I would receive a refund in 30-90 days. No refund is received till date. Triple A Warranty phone # 866-945-9255 (mentioned on the contract documents sent to me in an e-mail by Paul B/ Paul D) is now a number for Frontier Airline. No one from the company answers any communication. The vendor Dealer Services denied a refund stating that Triple A Warranty should pay me the refund amount.

I have written letters to Triple A Warranty Inc., Dealer Services Inc. and Warranty Americas about the refund and also tried reaching them via phone and e-mail multiple times without any success. I tried registering my case with BBB of South Florida as Triple A Warranty did not respond to any of my communication since Oct'08. I tried communicating via phone calls and letters to both Triple A Warranty and Dealer Srevices, Inc. about the situation. Dealer Srvices has flatly refused to pay a refund and Triple A Warranty does not respond. BBB of South Florida closed the case stating the business did not send any response.

Ricardo of Signal Hill, CA August 31, 2009

I recived a call about auto one insurance. i thought it would be a good i idea for my car, so i signed up. that same month january 2009 they took out the total amount of 233.00. so within the 30 days i decided to cancel it beacuse I knew it was something i couldent afford on a monthly basis. i called and decided to cancel.

they told me to write a cancelation letter and to e-mail it to Ryan C. at auto one.com ext. 363. The Account got canceld and told me i was going to recive my refund in 10 weeks.

it is now August 2009 and i have not yet recived my preomised full refund, I call every week continously and they give me the same responce that a man named Gorge from the refund department will get incontact with me and everytime i get fowarded to him the call gets lost or goes directly to the dial tone. And i still have not recived a phomne call or any type of contact from Auto One Specialist. Since they took my money, ive been late on my car payments by a month and i unfortunatly have not been able to catch up to my payment.

Robert of Bohemia, NY July 22, 2009

I've been getting cell-phone calls from various phone #'s claiming to be some auto service warranty co.several times per week!When I tell them "not to call anymore",I get another call 2 or 3 days later from a different person and # !Are they selling my # to different companies?..

James of San Antonio, TX July 7, 2009

This organization continually sends correspondence to my mother who is very senior in years advising her automobile warranty is expired and she cannot afford to be without coverage. Most of the correspondence content is scare tactics and they request immediate action. My mother gets very distraught about these continual correspondences thinking that something may go wrong with her car and she will lose her mode of transportation as she will not be able to fix her car.

Paige of monroe, WA July 6, 2009

I cancelled my warranty I had with Auto One Warranty in Irvine, Ca In September 2008 and was told I would get a refund in 10 weeks. I have called them several times and talked to different people who tell me different things about the status of my refund.

It is now July 6th 2009 and I still have not received my refund. They told me once that they sent me a check and when I checked back 3 weeks later they said they didn't ever issue it and that I got skipped. I keep getting the run around with this company and I even filed a BBB complaint and go nowhere with that.

Lisa of Allentown, PA June 25, 2009

I signed up with a warranty with this company because I received a notice that my warranty was going to expire. When I signed up with them, I realized with my bank that I already have an extended warranty that I'm already paying for on a monthly basis. I tried call back Dealership Warranties to cancel this transaction, but after 30 minutes I received the run around. They already charged 395 to my bank and expect to receive 208 monthly for 12 months, which I've already closed my banking account to avoid any further transaction.

I'm already paying 300 monthly for my car loan which already includes the extended warranty. By including Dealership Warranties, my monthly payment will go to 500, which I can not afford. I'd like to stay with my current plan with my bank and cancel my transaction with Dealership Warranties, but I don't know how. This has created a financial hardship for me.

Amanda of Stamford , CT June 23, 2009

Auto One Warranty Specialists Company acquired my telephone number somehow and solicited warranty contracts over the phone. I do not ever give customer solicited calls any of my time if I have been personally seeking that particular type of busineess. Unfortunately I took the call and agreed to sign on with their company for an extended warranty. I made an initial payment of front for monthly coverage and signed up for automatic payments there after.

I had been with Auto One only a couple of months and decided to trade in my vehicle. Since payments were automatically deducted from my checking account, the payment for the upcoming month had already posted to my checking account over the weekend that I had traded in the vehicle. I called two days later to let Auto One know that I no longer had the vehicle and requested a refund for that upcoming month for which I had been charged. According to the the 60 day cancellation there is a "possibility" of a refund if done within that time frame.

When I called to update the status of my vehicle, I was treated very rudely by customer service and did not acquire proper instruction as to how to go about obtaining and filing for a refund. The company was quick to take my money and drastically rude and slow to help me out with a refund. I did not feel that I had "used up" coverage since the initial payment from mileage to days covered by the contract.

I disputed roughly a 66.00 monthly payment with the company that took 10 weeks to process! Then come to find out the the company stated that I has used up all payments worth of coverage and therefore was not entitled to 1 cent of a refund. I was told that the company was going to use my entire last payment toward "cancellation fees" and "other fees."

I am reporting this company because of their bad customer service and supposed "prorated" calculations for payments and coverage. Thank goodness I never had to file a claim with the company, I can't begin to imagine what was would not have been covered after some period of time or what entitlements they would question in the future. I did lose out on only 66.00 which is just a months worth of coverage that I never received. I think I could have lost hundreds had I not traded in my vehicle. The set up is overall not fair and morally does not make any sense.

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