Complain about a product or service

Automotive Warranty Services, Inc.

5050 North Broadway, Chicago, IL

Amanda of Stamford , CT June 23, 2009

Auto One Warranty Specialists Company acquired my telephone number somehow and solicited warranty contracts over the phone. I do not ever give customer solicited calls any of my time if I have been personally seeking that particular type of busineess. Unfortunately I took the call and agreed to sign on with their company for an extended warranty. I made an initial payment of front for monthly coverage and signed up for automatic payments there after.

I had been with Auto One only a couple of months and decided to trade in my vehicle. Since payments were automatically deducted from my checking account, the payment for the upcoming month had already posted to my checking account over the weekend that I had traded in the vehicle. I called two days later to let Auto One know that I no longer had the vehicle and requested a refund for that upcoming month for which I had been charged. According to the the 60 day cancellation there is a "possibility" of a refund if done within that time frame.

When I called to update the status of my vehicle, I was treated very rudely by customer service and did not acquire proper instruction as to how to go about obtaining and filing for a refund. The company was quick to take my money and drastically rude and slow to help me out with a refund. I did not feel that I had "used up" coverage since the initial payment from mileage to days covered by the contract.

I disputed roughly a 66.00 monthly payment with the company that took 10 weeks to process! Then come to find out the the company stated that I has used up all payments worth of coverage and therefore was not entitled to 1 cent of a refund. I was told that the company was going to use my entire last payment toward "cancellation fees" and "other fees."

I am reporting this company because of their bad customer service and supposed "prorated" calculations for payments and coverage. Thank goodness I never had to file a claim with the company, I can't begin to imagine what was would not have been covered after some period of time or what entitlements they would question in the future. I did lose out on only 66.00 which is just a months worth of coverage that I never received. I think I could have lost hundreds had I not traded in my vehicle. The set up is overall not fair and morally does not make any sense.

Bill of Lubbock, TX June 22, 2009

I ordered a warranty for my 2003 F350 on Apr 5th. I work 21 days on and 21 days off as a medic on offshore drilling rigs. I returned home on Apr 8th. I had to return to work Apr 29th and had still not received my warranty information. I called in on Apr 29th to cancel because it only came with a 30 day cancellation period I was told in the initial call. I explained that I waited 3wks for the packet to arrive and I still had no information about their warranty and would not be home again til May 20th and would be outside the 30 days so I wanted to cancel. The lady advised that since I hadn't received my information to look over they would extend my cancellation period until I could look it over.

I arrived home on May 20th and took a couple of days with everything else going on and decided their warranty wasn't for me and wasn't what I was verbally told. So, I called in again to cancel and was told I was outside the 30 days. I advised of what the previous lady told me and that it was in my notes and the conversation was recorded. She went to speak to a mgr and returned and advised that If I would fax a letter with specific information on it THAT DAY, they would cancel for a full refund.

I typed the letter and they refused to accept it via email, and I had no fax machine so I emailed it to a friend who faxed it and received a comfirmation letter. I waited about a week for my refund, but instead was billed for another month. I called in again, and was told they never received my letter and it was now outside the 45 days and I could not get a refund. I said how convenient.

Finally Allison said that if I would re fax the letter she would honor the original date and cancel the warranty and issue a refund. I re faxed the letter, twice, and called back to confirm receipt. She did receive the letter and said to wait on my refund. I waited another week and called in to check the status and was informed I would not be receiving the refund because I was outside the 45 days and nothing she could do about it.

I have paid a total of 360 to this warranty company and received nothing from them but lies. Them debiting my acct for 105 in June, upset my balance making it negative, when I was expecting a refund instead!

R of Portland, OR June 20, 2009

These are the worst. We have been harassed for months with robo-calls: This is your final warning! Your warranty is about to expire! Etc. With nothing to even identify the vehicle they're calling or writing about! When we've tried to play the game ”punch a button to speak to someone," it's a morass or a hangup in our ear when it becomes apparent we're not calling to buy. Is there some way to get some compensation for the time and heartburn they've caused me? (That's semi-rhetorical; we do believe in the right to privacy, though it seems we're alone in that.) Short of that, how about getting them merely to leave us alone?

Kenneth of Raleigh, NC June 18, 2009

We have 14 warranty policies that were to be canceled and the unused portion rebated to us at Capital Finance. It is supposed to take 4 to 6 weeks and it has now been 6 months. The owner of the company says he will not pay! Also I went on the web and there are many complaints against this company. We quit doing business with company because the do not pay claims. We are a Finance company and when we repossess cars we cancel the soft adds such as gap policies and extended warranties to reduce the amount owed by the consumer to the company.

George of Lindstrom, MN June 18, 2009

Absolutely cannot get anyone to speak to on the phone. I was put on HOLD for about an hour yesterday; still no person answered the call despite numerous attempts to call back. I have a warranty but need to find out about approval to repair my Jeep.

brian of plymouth, MN June 10, 2009

i got letter telling me that my truck would be covered 100,000 mile by limited list of repairs. at the first, my truck had problem, i looked at list, i dont see any that my truck needed to repair which mean it is not covered but worth of try, that confirmed. but next thing, my 4x4 has problem, i read list what is covered, and it has confirmed that 4x4 shaft clutcth are on list that they are covering that repair, costed me 600 bucks to fix 4x4 shaft clutcth. i was completely shocked to learns that they do not cover that. forced me to pay 600 bucks to repair that problem.

i am completely [upset] that i wasted 2000 bucks for this and not get any coverage. i got ripped off. i got to find a way to recover my money. that is why i now no longer will buy warranty from letter or anywhere. i only buy warranty directly ford or honda or pontiac or gmc or chevrolet or dodge. its only way i would get guarantee warranty coverage. i cant believe i got tricked and made me spend 2000 bucks! how do i get money back? or did i lose money forever?

Donad of The Villages, FL June 9, 2009

I cancelled the Extended Warranty contract on my wife's 2006 Saturn VUE at 3:45 pm on May 29, 2009 by calling Lisa at DEALERSHIP SERVICES. However, they continue to automatically deduct monthly payments - to wit: 126.44 on June 2, 2009.

This is the same company that I filed a complaint with Consumer Affairs on June 7, 2009 for a refund of my cancelled extended warranty on my 2005 Toyota Tundra on March 3, 2009 that I have yet to receive. With a failing economy, I need the money. I am a 100% total and permanent disabled military retiree (U.S. Navy SEAL).

Donad of The Villages, FL June 9, 2009

I cancelled the Extended Warranty contract on my wife's 2006 Saturn VUE at 3:45 pm on May 29, 2009 by calling Lisa at DEALERSHIP SERVICES. However, they continue to automatically deduct monthly payments - to wit: 126.44 on June 2, 2009. This is the same company that I filed a complaint with Consumer Affairs on June 7, 2009 for a refund of my cancelled extended warranty on my 2005 Toyota Tundra on March 3, 2009 that I have yet to receive. With a failing economy, I need the money. I am a 100% total and permanent disabled military retiree (U.S. Navy SEAL).

Gerald of ROGERS, OH June 8, 2009

What people need is a solution to this problem and I got one. I contacted the attorney generals in both my state and the state of Illinois and lodged a complaint. I also got a whistle and every time they called I blew loud and long at them, which got their attention also. The result, I no longer get their annoying phone calls.

karla of rocky mountain house, AB June 5, 2009

I have been trying to cancel this warranty since Jan.21 2009. I recieved the product on Jan.21 2009 from UPS. I was not expecting nor was I told that I was going to receive a package . I was told I was going to recieve the warranty in the mail. Not a unknown substance. When I had opened the parcel and found out that I had to put this unknown product into my car. I had tried to call the phone number that was in the pamphlet. There was no answer but directed me to an answering machine. I left a message stating that I was returning the package and cancelled my account.

When I got my mastercard statement in the mail a month later money was still coming out. I then called my mastercard and they gave me 2 phone numbers to call. I called the one number and was told I was not in their system and gave me another number to call which was out of service. I then found the number to call and tried to talk with someone there. I talked to a supervisour about this matter and she had agreed with me that I was not informed in detail about the product that was sent to me.

As living in Canada our oil's and such are way different then in the States. If I would of known about the unknown product that was sent to me I would of not agreed to the warranty. I by any means would not put a product into my car and not know anything about it. Since I was not helped in any way as I'm not getting any help now, but a run around. I had to cancel my mastercard.

Today April 20th 2009 I got a call from a Debra and talked to her on this matter. Now she has been the only one that has told me after talking to several people that I had to send in a letter stating I had to cancel by mail. Also the parcel was sent by UPS I had called them to get proper date and time the parcel was delivered to my house. UPS told me I needed a tracking number. I had called Debra back and she said she didn't have a tracking number for me. Nor a phone number to give me that I could call to get the tracking number other then telling me she had to get her supervisour to try and find it.

I want my money sent to me by mail all of it as i'm getting tired of this running around stuff. If I have to take further matters into my hands legally I will. I was mis informed and mis lead on this warranty package. Debra told me I had to wait 2 days to get the tracking number by email from her supervisour. Which I doubt it very much that I'll get and never did get any more information on this issue so I can prove that I got the parcel 3 weeks after the orginal phone call on Dec 31 2008. Cause Debra said the package had to be returned within 30 days from when it was sent.

As living in Canada everything goes through customs. She had told me that the parcel and a cancellation letter had to be sent within 30 days from when it was sent on Dec 31 2008 and not arriving here until Jan.21 2009 so I had returned the unknown parcel the next day and i was told they never received it back. So by the time it was sent my 30 days was up from the time it was sent to me. I have lost 708.67 and i had to cancel my mastercard so they wouldn't take any more money from me. Also my mastercard had tried to solve this for me with no luck.

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