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Automotive Warranty Services, Inc.

5050 North Broadway, Chicago, IL

Marilyn of La Mesa CA (10/31/07)
In 2005 I bought a 2002 Saturn and also bought an Automotive Warranty for 1800.00. The salesman said it would be insurance if anything went wrong with the car and would also cover a rental car if needed. About 3 weeks ago I took the car in to the dealership to have the brakes replaced, and they found additional repairs. The warranty company denied the claim, stating it was not covered. I was upset but understanding. After fixing the belt tensioner and the serpentine belt, the mechanics found damage to the timing belt and some pistons. (They had my okay to take down the engine; what else could I do?) The repair for this is going to cost 3400.00.

I was relieved when I heard what the problem was because those parts ARE covered under the warranty. However, my relief turned to shock when my claim was denied....The warranty company is refusing to pay because they say the damage was caused by the serpentine belt which is not covered.

I have to pay the 3400.00 in repairs plus an additional 400.00 for the rental car which I've been driving for 3 weeks. I just finished paying about 900.00 for the brakes, belt tensioner and serpentine belt. I paid 1800.00 for a warranty for peace of mind, but it turns out to be a scam.

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