CarShield Reviews

I bought my truck brand new in 2020, and I put a seven-year extended warranty through the dealership, General Motors. They don’t have their own company that does that, so they use a company called Ally. I've never used it, and I still have a year left on that warranty. So I was thinking that before I let that expire, I'll get another extended warranty. My truck only has 11,000 miles. These people would call me, and I'd tell them I have a warranty right now, but I'm looking to get another warranty because I don't want to get rid of the truck. They would hang up on me or be rude to me. But CarShield wasn't like that. The reps treated me great on the phone, better than any. I probably talked to 25 different companies over six months. And CarShield was, by far, the nicest on the phone, which is huge. Nobody needs to be talked to rudely.

People would be smart to call CarShield. We've had CarShield on our Explorer for eight years. I'm happy with what I've dealt with and they have always been friendly when I've talked to them. The only thing I've noticed is it's not just called CarShield anymore. It's called American CarShield and they're based out of Colorado or somewhere else.

I wanted to give an extended warranty a shot. CarShield is the only one I know of. Signing up was easy and the representative who helped me sign up wasn't that bad. They just needed my money and my information. Payment wise, it wasn't that bad as well. About two months after getting CarShield, my car ended up going down and it's currently at the mechanic shop now. I already ended up buying an engine because it's September now. This happened in August. I'm still carless. So, I'm hoping that if CarShield can't get a engine, maybe they could just help me with the repair payment. I'm about to spend $4,000 on repairing my car, and I'm still trying to figure out how I am gonna pay for that. It's nice having CarShield, but I don't see any benefit from it. I'm still waiting for them to let me know if they're gonna do anything about the situation I have in my car right now.

I filed a claim with CarShield, but the claim hasn't been satisfied yet. The car is still in the shop. The engine light came on. I was always told that when that engine light comes on like that, do not continue to drive it. I called CarShield, and they told me to have it towed. So, it was towed to Ford, Basil Ford, on June 24th, and it needed some other things done to it that were not covered under the maintenance. I had all of that done, and I paid for that.

The last time I took my car in for service, I had some problems that needed to be fixed and I complained to the service manager about the costs. Some things didn’t need to be done, but he did them anyway, and then he said that I ought to get insurance on my car. I was comparing Endurance and CarShield, and my service manager thought CarShield was better, so I canceled Endurance and went with CarShield. As it turned out, I needed something done.

I took my car to a place that was recommended. I paid for the diagnostic tests thinking that some of the repairs would be covered, but wasn’t. Break pads I knew I had to pay but break rotors and labor. Total $ 891.49 not including diagnostic. Was expecting to pay less.

Were very very nice and very helpful! Much better than I expected!

I honestly wish I could give them 0 stars. They purposely delay your claims to cause frustration and they hire the worst people for customer service.

We took our car to Subaru dealer. Our audio system not working. Bluetooth not working. We have platinum coverage that covers audio but because dealer put touch screen delamination they are taking advantage of it to deny our claim. The service manager argued with Carshield because he has never seen it denied before. I canceled my contract today and do not recommend carshield to anyone. This is something minor. No reason to deny it. It should worry everyone. What if it's something major. Rip off.

I have paid for 5 years and never brought my car in and when I did for my oil pan to be fixed on my 2007 Chevrolet Impala the mechanic told them what was wrong and he sent pictures and videos, but they told the mechanic it was the transmission. It was not. They refuse to pay for it, even though my plan covered it. The mechanic info was nothing to a person miles away who was not looking at the problem. So I have to pay over a 1000 dollars because someone told the mechanic it was something else. I am considering leaving and going to Endurance. Car Shield picked the cheapest part to pay for which was 200 dollars.

I had Carshield for 6 months, paying $150.00 a month for a total of $900. My car broke down and they refused to cover it. I cancelled it and they walked away with $900 of my dollars for absolutely no service to my vehicle.

CarShield is no good. They say you only pay a $100 deductible but the timing chain broke ruining my motor. I needed a new motor. My cost to fix was over $4000 and they were paying about the same. I took contract to a lawyer. He said there is a sentence towards the back of contract that keeps them from paying. I do not recommend this company.

Sales people are good about getting you to sign up. But be careful. I’ve had my vehicle since March of this year. Didn’t get the extra warranty at time of purchase because I didn’t want it built into my note. Decided 4 months later to go with car shield. Little over a month later my check engine light comes on. I’m thinking good thing I have car shield. They send an inspector out to the dealership, then I get a call saying my claim has been denied due to this issue, being the thermostat was pre-existing for 31 some odd thousand miles.

CarShield is the only car protection plan that matters. I am a small micro seasonal business owner, I sell ice cream and I have to save some of my money made during the summer for my down time in the winter. I love Christmas and during the Christmas Holidays my car went down, CarShield saved me more than $7000.00 the first time our car had to be fixed. And when we had issues with the dealership they negotiated for us; from car rental to getting our car back. If it wasn't for CarShield I would had to use all our savings for the winter.

So far ok, I am waiting for contract material from you. Everyone should have some form of coverage on their vehicle. I am hoping this program lives up to what you say in your television advertisement.

I am writing to formally express my extreme dissatisfaction with the service regarding my current claim for a front axle replacement. I dropped my truck off at the dealership on Sunday evening. Since then, I have experienced multiple delays and issues due to CarShield's policies and errors:

BE VERY CAREFUL and READ THE FINE PRINT. If you are considering purchasing this protection plan, understand that they may find a reason in the fine print to deny your repair claim. I am VERY disappointed and disillusioned with my experience. I purchased the plan specifically because it included suspension coverage. When I submitted a repair request for a suspension issue, they found a reason to exclude it from coverage because the repair involved a cracked rubber component. I have a hard time understanding how suspension coverage can be meaningful when rubber components—grommets, bushings, mounts, supports, and other rubber parts—are integral to many vehicle suspension systems. In my experience, if one of these rubber components is cracked, they can use that as a reason to deny the entire repair.

Totally worse experience I've ever had, first I was told that the work wasn't covered, so I asked them to show me where in the contract, they couldn't, so the next thing was the dealership labor hours were over the national guide they use, then when I asked a supervisor to give me a list of places I could use that falls within their guidelines that I would only have to pay the deductible, then she added that the parts would also have to be shipped to the shop also from them, from a 1200 plus cost at my shop they are only willing to pay less than 200.00. I've been paying them 191.00 a month for almost a year.

While customer service is exceptional, the service itself is less than stellar service. Many mechanics refuse to work with CarShield because they have found that they don't listen to their suggestions and take a long time for repairs to be approved and completed. I have also found that CarShield gives its customers a hard time in regards to requesting serval diagnostics on vehicles because they are not listening to the mechanics assigned. I have often thought of cancelling because of this problem. I am hesitant to use one of CarShield's preferred mechanics feeling that they would always agree with CarShield in ways to make my bill more expensive.

When I started with the company, I was misled about the rental car service if my car had to go to the shop.

The customer service agent was friendly and helpful. Got what I needed done with no problems.

I am satisfied with your service. Couldn't do it without you. I am a repeat customer.

Car Shield has been right there to help me and my wallet when I needed them. Fast and friendly service.

The process of my claim was a little confusing at first until a wonderful young lady from CarShield called from customers service and quickly resolved the issue and got things on track to get my truck repaired. Thank goodness I was fortunate enough to have CarShield which saved me thousands of dollars. What a relief. Thank you car shield and that wonderful customer service young lady.

Promises help, actually makes the process very difficult. They have to take pictures of all the parts involved and even when it's a part that is covered in your contract, they find a reason to not get it covered. When I try to get something covered a few months ago, I first had to pay $200 my co-payment, and they would credit me $8. Yes, pay 200 to get 8 and it still wouldn't have fixed my vehicle. And currently my van has been in the shop for over a month and a half and Car shield has yet to communicate anything with me, my mechanic had to call them numerous times losing at least 30 to 45 minutes. I don't think I want a frustrated mechanic to be working on my vehicle. Look to other companies. There's one more that a lot of mechanics rave about and it's the one with that female race car driver Danica I believe her name is. If not sorry if I mispronounce your name!

I had a problem with canceling my coverage. It was supposed to cancel on the 1st of October, they took another payment afterwards so I called. They told me I would not get a refund because I was supposed to call them back.

Enrolling with CarShield was easy. The initial price was good, but it's still a hardship this day and age to pay that price every month. But it will take care of parts in the car that break down. That's the biggest benefit of having that financial backup. Get it. It's worth the sacrifice.

My husband told me to try CarShield, then their rep that I spoke to was really nice and informative. So, I signed up with them in the beginning of July and I had a 5-star experience.

I've been with CarShield for maybe six months but I don't have an experience yet. I'm just paying the bill. I'd rate the company a 3.5.

My factory warranty was running out. I heard different commercials and read different stuff online about CarShield. So, I called them to give them a try, and they quoted me a good price. Everything went fine with the sign-up. I just told them what I was looking for. As far as the sign-up, I would give them a 5. Everything was pleasant and peaceful and easy to do. Compared to what I checked on and what I got from my factory warranty, I would give the price a 5, too. The price was a whole lot better than what the factory was offering me.

I saw CarShield on TV and I liked what they were saying. I have a car and I will hate my car to get damaged and be stuck in the middle of the street. So that's why I needed them as a woman and mother. So I believe it's something that I can trust. For example, if the car break down, they give you a rental car. They give you a lot of options. I never been in another company before. So what I heard from them, I like it.

In the beginning, when I used CarShield, I had no problem. But this last time, it almost made me cancel. I had to pay a whole lot more than what I was expected to pay. My AC wasn't blowing, and the repair place somehow tied something else into it. They said that didn't fix the problem and that this was the correct issue. That was way over $1,000. I paid the $100 deductible, and then I had to pay what CarShield wasn't going to cover for that. But then he came back and said that this was the correct issue, and CarShield paid for that, but it wasn't the whole thing. So, I had to pay another $100 deductible, and then I had to pay for the part and part of the labor.

It didn't take a long time to sign up with CarShield over the phone.

Getting an extended warranty for my vehicle makes sense because I've hit the mileage. I decided to go with CarShield after seeing their advertisement on TV. I did initiate the amount due every month from my account and they're getting the money. Overall, my experience has been a 5. I'd suggest others to try it.

I had a couple of issues with my car, and so far, CarShield has worked out fine. I'm happy with them.

The signup process was really easy, and simple. They explained stuff really good. So it was really informative.

Somebody told me to get with CarShield which I did. I was with them for three months but I have left them. I started talking to other people and trying to do research about it, and it got to where they probably wouldn't cover my car. They don't cover what they say in their advertisement. I'm the seventh owner of a fleet car which is a 2015 Cadillac, and I don't know if the transmission or the AC has been serviced ever. CarShield could be upfront. They should let people know that they gotta have documentation about their car including service records. The price was a little bit high as well.

Signing up with CarShield was great. They were very informative. Any questions that I asked, they were able to answer and walk me through everything. They were very professional, knowledgeable, and nice. They don't rush you off the phone when you call with questions. They don't tell you they're going to get back to you then don't. I'm no longer with CarShield but they're a good company to go with. Everything about them is a benefit. They helped me with everything that I needed - roadside assistance, towing and gas. Everything under the engine that they said it covered was covered.

I just got rid of CarShield because I got a new car. I no longer have it, but when I made one claim, they were good. Customer service was good.

My brother-in-law has CarShield and he told me about them. I've had them for 2 months now and I'd recommend them.