Bought a used Ranger from Montrose Ford of Akron.Dealer sold me Fidelity Platinum repair insurance. When air conditioner quit working I took it to Park Ford of Tallmadge where service dept. said I needed a new compressor.Platinum insurance was supposed to cover this repair and also the cost of rental car while repair was being made.
After several days Dealer called to say claim was denied and I would also have to pay for rental car as it wouldn't be paid because claim was denied.I called guy in Florida about this and he was just a rude,arrogant S.O.B who thought people should treat him with "respect" even as he screwed them with his bogus car repair insurance scam.
Barbara of Apex, NC June 17, 2009
Partially my own fault, but not sure this would have made a difference. On April 1, 2004 I purchased a new 2004 Toyota Avalon with the "TLC" platinum policy for a cost 1014. I have never had to use this policy.
In cleaning out some files in May, I found my original contract which expired on April 1, 2009. It stated that the purchase price of the policy was 100% refundable. In the fine print, it also said that you must request a refund within 30 days after expiration. Good gosh - how many people mark a five year anniversary for a car on their calendar?? I called the toll free number anyway - and a very smart-alecky man told me I couldn't get a refund because the policy stated WITHIN 30 DAYS (he kept saying that as if I was hard of hearing)!! No sympathy, no options, just said "That's what the contract says".
OK - so it's been slightly over two months - if the policy had ever been fully refundable, then I don't think they would have put the 30 day condition on the policy. I think a lot of people like me - don't think about getting all the fine print information - and trust me, the dealer won't tell you either.
This is the last time I will EVER buy car maintenance insurance. ESPECIALLY from this company.
BUYER BEWARE!!!
Beverly of Medina, OH April 22, 2009
We wanted an extended warranty for 1998 Mercury Mountaineer. We saw the ad for Fildelity on tv and my husband had me go online to contact them. This lady called us this morning. She asked all kinds of questions and we both talked to her. It was fine until my husband asked her to send us information on the policy. That's when she told him they could not do that until we let them know how much we could spend a month for the insurance. We are retired and on a fixed income. We wanted to read the policy and see what we could do. She told us she was a broker and the company was General Fidelity Insurance group, for Ohio. We think this is a scam, because I went online about this and could find no phone number for Fidelity. They had to contact us, we could not contact them. Please look into this.
Anthony & Lynn Sawa of Paso Robles, CA April 3, 2009
I took my VW 2007 Jetta to the local tire store and tried to get my tires replaced under the warranty that I purchased from Central Florida Eurocars. I have recently relocated and moved to California. The warranty is supposed to cover all rims and tires, I have a damaged rim along with a bad tire. I was under the impression that my warranty is supposed to replace the rim and tire due to road damage.
Fidelity refused to replace the rim and tire because they claim the tire cannot be prorated and the rim being bent is from curb damage. The rim has a flat spot on it which is where the tire tread is worn away prematurely. This area is on the inside of the rim and tire and there is no way this could be considered curb damage. Aside from the flat spot area on the tire, there is still usuable life. Lastly, how is curb damage not considered a warrantable item under road hazzard?
Purchasing a so-called warranty that flies by night, using the terms and conditions at their convenience and blatantly disregarding the customers who have paid their hard earn money out for a fraudulent cause should automatically warrant a full investigation and an all out class action lawsuit to stop these companies from taking advantage of we customers who trust them to do what is right. I purchased my warranty with Fidelity for around 800.00, and I am eating a loss of 400.00-500.00, when it is all said and done.
Brenda of Toledo, OH February 28, 2009
Bought a car in June 2005 from car dealer Ed Schmidt Chevrolet. We bought a USED car 2003 Chevy Malibu. Told them we wanted a warranty to last as long as we have the car and payments so they sold us the Platiinum coverage 6 yrs/100,000 miles. Our odometer reading was 19015 at the time of purchase. We paid for our service contrat cover 2600 for this coverage that said it started on 6/2/2005. quote from the warranty: service contract period: coverage under the service contract begins on the purchase Date shown on the from of this Service Contract and expires according to the Term or Mileage of the paln selected, whicherver occurs first.
Plan expiration is measured in Term/Mileage from (a) the Purchase Date and 0 miles fi the current Odometer Reading is 5,999 or less, or; (b)January 1 of YOUR vehicle's model year and 0 miles if the Current Odometer Reading is 6,000 miles or greater. This section was not mention to my husband and I when we signed for the warranty. Why would we pay so much money for coverage less that what was discussed. I called the warranty company and they also told me my warranty had expired and dismissed me and would not explain any more. I would like to know what happen to my last 2 1/2 years warrnaty went.
On February 25, 2009 took the Chevy Malibu car in to the service department at the dealership Ed Schmidt with humming noice in the front end of the car. First day they took my car in said no problem because it was under warranty. Next day I inquired with the service department the accual problem with the car and they informed me my warranty had expired in January 2009.
I talked to two different finance managers and one said he would check into it. I received a lot of run around, so on Friday on the way home since I had not received a call from the finance manger I checked with the service tech. He informed me I had no warranty and if I wanted my car fixed and told me it would be around 800 or so plus tax. The finiance manger NEVER called me back. They had me because I couldn't drive my car, it was in bad shape which was considered under warranty and had fixed just last April of 2008 for the same problem. They had me because they said my car wasn't safe to drive and it needed fixed. I have no choice, but have them fix the car. I have to work.
Zenovia of Millville, NJ February 25, 2009
End of Sept 08 I purchased a 03 x-type 3.0 allwheel drive jaguar. miles 57541. weeks later i purchased an extended warranty thru Fidelis, warranty co. being warranty america, llc. miles 57916 when purchased warranty. Feb 18th 09. I took my car in for service (Dealer where i brought the car)because i started hearing like a whistling noise coming from my tires or the rear of the car.
Dealership service department called my warranty co who in turn said an inspector had to inspect the problem to see if repairs would be paid for by warranty co. Problem was the drive shaft and transfer case. Inspector comes on feb 23rd 09 inspects car, reports back to warranty co. who says that they will not pay for repair problems because the problems occured before we purchased the warranty.
My car is still in service department at the dealership with repairs over 4000 (dollars) not being taken care of by warranty co. and myself fighting trying to get help for this co to honor this contract.
Beverly of Chesapeake, VA February 25, 2009
I bought the extended warranty plan with my 2005 Envoy from Hall automotive thinking I was buying piece of mind just in case something happen to the car I would not have to come out of pocket for an expensive repair. I took my car in because it would turn off when I made a sharp turn and when I started it up in the morning it just didnt sound right. I had to pay the dealership 240 to tell me what was wrong with the car and when they told me it was a burnt valve in the engine I was sure it was covered under the warranty but to my suprise it was not. Fidelity informed me they do not cover the repairs because it wasn't a mechanical failure
I'm out of 240.00 with no repairs done to my car and now I have to take the car to another mechanic to have it checked out and repaired because I have no trust for Hall automotives the dealership that I bought the car and the extended service plan. By the time I'm finished I will be out of several thousands dollars with the repairs and the cost of the warranty
Jeffrey of Norfolk, WV February 23, 2009
upon my visit to the dealership i conferred with a sales manager with my paper-work in hand, i believe his name was hamilton, he was very polite, and as i explained my problem to him he developed a very concerned look on his face and asked to borrow my paperwork. he then went back into the service area and had words with them while i waited for several minutes. i don't know what was said, but when he returned nothing he seemed honestly confused and sorry that he was unable to help me. nothing was resolved and i felt no relief from my anxiety. another sales man approached me in the new car sales area (michael), as i explained my delima he was also showing concern. through all of this, it became evident to me that no one there knows what they are selling to the purchaser. checkered flag toyota in virginia beach va.needs to know who this warranty company is and what there pushing on people.
prior to my trip to toyota that day, i stopped at cotmans transmission on virginia beach blvd. to have them put an eyeball on my problem, since they are very honest and reputable. they say the leake under my truck and called it in to the warranty company using my paperwork. the lady at cottmans (cindy) called the warranty company and was given the answer that i needed to take the vehicle back to where i purchased it, so i did and thats how this whole story started out.
driving home, i thought maybe i could reason with the warranty company, so i called them and probably got the same generic answer given out to everone else. i told the guy that the warranty says right there in black and white, that the said parts are covered. his reply was that i had purchased a wrap around warranty, my reply was that i was looking at the warranty in my hand and that it was specific in naming said parts. his reply was that i wasn't covered. i told him that i was sold a worthless piece of paper, he inturn said that it wasn't worthless then silence. so i thanked him for being so helpful and hung up the phone. lcckily i was unable to reach through the phone .
i'm scared to drive the truck, because the mechanic at checkered flag was telling me about a fitting that needed to be removed to accurately check the fluid level underneath the vehicle.he also said that this fitting could be easily broken off, oh goodie. i'm thinking, great something else to worry about. as i said before, my wife and i are pretty much dead in the water without this truck being reliable. i do love this truck, change the oil every 3,000 miles myself, but i'm not brave enough to attempt transmission work. thats why we bought a platinum warranty that was factored into the payment. this is a follow up statement continued from what i have told you before. thanks for your attention
Jeffrey of Norfolk, VA February 22, 2009
my wife and i were denied coverage on my 2002 tundra after purchasing a platinum warranty through fidelity and toyota.in the brochure it plainly states that transmission seals are and gaskets are covered. after reading everyone elses complaints on several other websites along with this site, it makes me wonder why there hasn't been a lawsuit against this outfit. how many people have to be screwed royally before someone takes a stand.
my wife and i have a small business with her and i as the only employees.she is the owner and we struggle just to pay the bills like many of you with the same complaints. my tundra was purchased in 2007 and has 80,000 miles on it, the platinum coverage is supposed to be good for 7 yrs. and 100,000 miles.we have all been sold a wolf ticket and i think its time some lawyer ,somewhere should stand up for whats right. jm&a and courtesy insurance company are some how in bed with these guys and are growing in leaps and bounds.coutesy insurance co., i think has the same address as fidelity in florida.
you can forget trying to e-mail jm&a, the link doesnt work, but they do have a picture of their president smiling for everyone to see. don't waist your time trying to contact him, i'm sure he's on a beach somwhere on your tab. i've been in contact with several agencies and toyota in california, the bureau of insurance (federal trade commission), consumer sentinel, and won't be giving up anytime soon. as long as my fingers keep working and my computer doesn't die, i'll keep on trying to get some satisfaction. do't be shy, i encourage everyone to hammer every consumer protection group out there until something is done about these pirates, maybe eventually we will get some help.
my wife and i do painting and home maintenance for clients that don't live next door, so being able to get to the job site is a big plus. with my transmission leaking it would be nice if there was some kind of enviromental concerns also. we don't have the disposable income that these takers have, thats why we bought the warranty in the first place and had it financed in. at the time of purchase you have the good feeling that you got a warranty that protects you, guess not. the cone- heads ripped you off, like so many others.
David of Lake Orion, MI February 11, 2009
I was contacted today by US Fidelity Warranty Sales for the third time. I have a Durango which has 104,000 and declined their 1700 Powertrain only package (which covers <50% of the vehicle), then a repeat call for reclassification to 1350 which I declined. Today, I was told, Since I am a low risk, I have been reclassified again for a lower amount. I immediately told the Sales guy, I am not interested unless the plan is around 600...PERIOD. He proceeded to transfer me to the Account guy and the only feedback I received was the disconnection sound of my phone. Yes, he hung up me!
My opinion, read the fine print, ask alot of Q's up front and demand a fair cost to the Platinum, Gold or Silver or whatever the heck they call it. Remember, these people want your based on instilling fear. I say put your in a savings account and use that 1700+ to fix the vehicle as needed. Shame on these companies preying on less informed consumers. Yes, it is ultimately, every citizen's responsibility to make good informed decisions before handing over the wallet - Buyer Beware! If it sounds to good to be true...then it is.
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