I was contacted today by US Fidelity Warranty Sales for the third time. I have a Durango which has 104,000 and declined their 1700 Powertrain only package (which covers <50% of the vehicle), then a repeat call for reclassification to 1350 which I declined. Today, I was told, Since I am a low risk, I have been reclassified again for a lower amount. I immediately told the Sales guy, I am not interested unless the plan is around 600...PERIOD. He proceeded to transfer me to the Account guy and the only feedback I received was the disconnection sound of my phone. Yes, he hung up me!
My opinion, read the fine print, ask alot of Q's up front and demand a fair cost to the Platinum, Gold or Silver or whatever the heck they call it. Remember, these people want your based on instilling fear. I say put your in a savings account and use that 1700+ to fix the vehicle as needed. Shame on these companies preying on less informed consumers. Yes, it is ultimately, every citizen's responsibility to make good informed decisions before handing over the wallet - Buyer Beware! If it sounds to good to be true...then it is.
Luckily, none as I did not purchase their plan.
Liz of Lake Charles, LA February 9, 2009
FIDELITY WARRANTY SERVICES, INC. refused to authorize/ pay for tire and rim replacment unless vehicle was left at authorized dealership for 24-72 hours for a third pary dispatcher service to disptatch a third party inspector to deem repairs and replacments were necessary. NO WHERE WAS THIS STATED IN THE TERMS OF SERVICE IN THE CONTRACT!
As a result I had to pay entire cost myself!
Mireya of San Jose, CA February 6, 2009
I took my car to Medias to have the attorniator replace. Wednesday 02/03/09 9;30am, The manager John faxed call their customer service was info to fax back to them the paperwork require by them. He did . We waited until 3pm and still no response from them, He call, I call no help at all very rude customer. The bottom line is not They would not paid for full amount of the service require to have my car fix. Not only that they had quote the job for a starter for the car when that was not the problem and every time they has Medias to fill their paperwork with infomation of what the car needed it was done.
I had to paid 194.06 out my own packet and the response to approve service for Medias to fix my car did come in until late 2pm on 02/05/09. Not only they are misleading in their TV conimincail by also on their booklet. I feel I should had not had to paid the rest of the money out my packet for a service .
Dustin of Reno, NV January 27, 2009
i am having a major problem with my extended warranty people. let me explain. I have a 2005 GMC Duramax recently the check engine light came on and I took it immediately to the GMC dealer for them to check it out as I have an aftermarket warranty for 100,000 miles to fix anything bumper to bumper GMC called me to tell me the truck has major problems and the ECM, EGR, and the Fuel pressure regulator is toast? They stated that the extended warranty from Fidelity would take care of the rest. GMC called Fidelity and told them what needed to be fixed. Fidelity sent out an inspector to inspect the vehicle.
The vehicle has a bully dog outlook monitor that is connected to the pillar on the drives side of the vehicle. This outlook monitor is not operational and does not power up. The inspector reported that the vehicle had a performance chip added? to the vehicle. Fidelity denied they claim stating that the bully dog was the cause of the problems. Now GMC verified that NO performance chip was installed in the computer of the vehicle from the technician at GMC. GMC also provide me a letter stating that the parts are a common? failing part and have failed not due to ANY INSTALLED PERFORMANCE CHIP. I demanded that the inspector come back out to verify the outlook monitor not only did not work or turn on but nothing was installed in the vehicle to control the performance.
The inspector did come back out and we went out to the vehicle (still at GMC) and actually looked at the outlook monitor and tried to make it function (this was apparent that the inspector did not attempt to make it function on the first visit but only witnessed the outlook monitor on the pillar and assumed something was installed) The inspector after second inspection called Fidelity and told them (as I was standing there) that NO PERFORMANCE CHIP was installed and that the outlook monitor was not even functioning. Guess what they are still denying the claim.
Both GMC and the inspector stated NO PERFORMANCE CHIP INSTALLED, GMC stated common failure and nothing installed caused the failure. The way I read the Magnuson-Moss Act is just that GMC and the inspector for Fidelity the extended warranty people can not prove this caused the failure and by law can not stop the claim Please help with you wisdom as time is short. I need to either pay for the fix 3400 and go after Fidelity or keep fighting with an up hill battle Do I need to throw the MMA act at them and tell them that I am going to retain counsel? please help. 3400 damage they will not pay on!
Jennifer of Grand Junction, CO January 12, 2009
I bought the extended warranty (Platinum) which I thought covered everything but the one thing I needed covered the most. I have a 2007 HHR which I bought in Florida. My standard warranty has run out which I thought was ok since I have the extended warranty through the length of my lease but now my seat belt won't buckle and I need it fixed only to find out that Fidelity does not cover any safety features. SAFETY FEATURES! One of the most important parts to be covered especialy in case of an accident.
Every part of my car that is factory installed is covered but not the safety features. That in my opinon should be covered. The safety features can either save you if used properly or they can kill you if not and when you don't have a extra 500 laying around and your extended warrany does not cover it then what good is an extended warranty? I feel that we are being ripped off by them. Safety features should be covered. Do they not want to be sued in case of an accident?
Thankfully in talking to a service manager here in Grand Junction I will not have to pay anything so it has worked out for me. But if it weren't the great service deparment here I would have been out atleast 500+ dollars which I don't have. My family lives on a fixed budget and 500 could easily make us or break us. I only pray in the next two years I don' have any more safety feature issues or any other issues come up because I surely don't have the money to pay for anything else. I feel I should be getting more for my money. More for my warranty. Especially in purchasing the platinum plan.
Gerald of Brookfield, WI December 30, 2008
We purchased a 2003 Mazda 6 in March 2007 from a local Dodge dealer. We also purchased the Gold Plus protection? plan for 24 months or 24000 miles at a cost of 1697.00. This warranty was sold by the dealer as the best of its kind and they assured us Fidelity was a reputable operation. In November 2008 my son took his vehicle to the local Goodyear store for his scheduled oil change and they also did a routine inspection of the vehicle. During the inspection Goodyear found a failing left inner tie rod assembly and quoted a price of 690.00.
When I contacted Fidelity for instructions on how to proceed, I was told it wasnt covered because it failed due to what they term gradual reduction in operating performance as a result of normal wear and tear? and the vehicle had exceeded 50,000 miles. Even though their brochure specifically includes the tie rod, they defaulted back to this large cover all umbrella to deny coverage. I asked the rep what else isnt covered and was told there is no list. It seems they have a very lengthy list of reasons not to honor their warranty but no list of what they actually do cover.
When I told the Fidelity rep the vehicle had already exceeded their 50,000 mile magic number (the car and warranty was purchased with 63,000) when the warranty was purchased and questioned what value it was to me, I was told that was between me and the dealer.
I feel I wasted 1700 on a useless warranty.
Hector of Seattle, WA November 21, 2008
My mother purchased a vehicle in August of 2002. The vehicle was purchased with a service contract # 69531663 for 72 months or 100,000. with GUARANTEED PURCHASE PRICE REFUND. When I called them to ask on how to file a claim they informed me that the plan we purchased was for 60 months or 75,000 miles and that any claim had to be made 30 days after the expiration of the contract aprx a year ago. I faxed in a letter of complaint and recieved a phone call back from Mike, he gave me instructions on how to submit a claim. That was in September and no one ever called me back.
My mother paid 1795 for this service contract that was to be refunded if not used. The contarct was never used and Fidelity Warranties makes it immpossible to recieve reimbusment
Jeffrey of Elizabethton, TN October 28, 2008
I brought my truck into the dealership for a condition appropriately named Death Wobble. It has been determined that the ball joints need to be replaced. When I bought this truck new from the dealer, I also purchased a Fidelity Warranty Services, Inc. extended contract, with the 5 year, 100,000 mile term. I opted for the Platinum option because it covered everything that was outlined in the Silver?, Gold?, Gold Plus? and then more. The salesman said that it covered everything except those items listed in the exclusions page (Ball joints are not on the exclusion page).I was told this was the best policy and would cover virtually everything.
Today when Fidelity was contacted for the ball joints the denied coverage. They claim that it is excluded through a clause that states 'they will cover the failure of a part due to gradual reduction in operating performance as a result in normal wear and tear, prior to the vehicle reaching 50,000 miles (my truck has 72,000 miles, but again the contract was for 5 years/ 100,000 miles). They told me that these ball joints fit this explanation and are not covered. they also told me that I can not expect the ball joints to last forever and that they only cover parts that have mechanical break down due to faulty workmanship. These ball joints are listed in the gold plan a s items covered. This contract is a Mechanical Failure Protection Contract but the person at fidelity is telling me that after 50,000 miles it no longer falls under the mechanical failure category.
When I asked for a list of other items in this category he told me there is no list. Every vehicle is different. It seems to me that their coverage is up to the whim of the adjuster. It is going to cost me approximately 1,200 for the repair. It cost me almost 3,000 for this contract. I feel cheated and deceived. I feel as though it is going to be a crap shoot every time I bring my truck in for repair. This is wrong, I have to pay to fix the truck, it is unsafe to drive this way and they know it. I paid all this money for piece of mind, but instead I got a piece of paper
I have to pay almost 1,200 to get my truck back on the road. I am loosing sleep over the issue. I have been without my work truck for 5 days and as a result can not work and am loosing money (I am in construction).
Ellen of Orlando, FL October 7, 2008
I purchased a Fidelity Warranty in 11/2002 from Toyota of Orlando & paid over 1200. Platinum Coverage was supposed to be for up to 7 years or 100,000 miles, whichever is sooner, with no out of pocket deductable on covered repairs. I the purchased warranty at the same time I purchased my car, a 2001 ECHO, with about 30,000 miles in 11/02. Currently I have about 76,000 miles on car, purchased 6 years ago.
Recently I went to have the motor mount repaired, which is supposed to be covered by the warranty...but FIDELITY would not honor it, stating warranty had expired. I'm still under the 7 year limit & the car only has about 76000 miles,but warranty expired? Apparently, the unreadable, small, light, grey print on the reverse of contract states that if you purchase a car with more than 6000 miles, the warranty begins on January 1st of the year of the car, or January 2001. I did not know this or was ever told this.This means the warranty was only good for about 5 years, not 7.
I learned about the expired warranty when the mechanic told me I needed a motor mount & warranty expired. The salesperson that sold me the warranty at Toyota of Orlando never told me this. Instead I was told Fidelity was a great warranty company & the Platinum is the best warranty they offer with coverage for 7 years or 100,000 miles beginning with the date of purchase.
I recently complained to the staff at Toyota of Orlando because I was sold a product & I was misinformed aboout the terms of the contract. I called the sales manager at Toyota of Orlando to see if they would reapir the 200 motor mount & he hung up on me....so I went to the dealership. I spoke to the customer relations person at Toyota of Orlando who was also rude. He offered me a 10% discount off parts. What's that..5? I feel I was ripped off for 1200 by both Fidelity & Toyota of Orlando. They shoudl fix my motor mount & honor the 7 year/100,000 miles warranty till 11/09... or return all money paid.
Deceptive sales practices...1200 loss!
Mike of Oviedo, FL September 22, 2008
I own a Ford E 150 Van and took it in to have my window repaired and check out a noise in the front end. I have the extended warranty through Fidelity and thought they would pay for the repairs. They agreed to pay for the window but said they, their adjustor, would not pay for the front-end repair.
I called Chris at Fidelity and explained the situation and he then called the dealer. He called me back within 30 minutes and gave the dealer the go ahead for the repair. They even paid for my rental car. Chris was very professional and took the time to help. Great service from Chris! Thanks
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