Brought our Audi into Service Department to fix wheel bearing issues. I was told that the fix requires a front wheel alignment. They discover that the tie rods are seized and unable to execute an alignment. The adjuster refuse to cover the replacement of the tie rods even though it states in the contract that tie rods are covered under the gold plan. We have the platinum plan which is supposed to exceed the gold plan.
The adjusters reasoning is, it is normal wear and tear and is excluded from coverage. When does a tie rod not fall under normal wear and tear? Smashing into a curb at 100 mph I guess. The Service department is even siding the warranty company by telling me the road salts caused the corrosion. Well, if he were smarter, our area does not use road salts, instead pumis.
Also, I had an alignment done by the service department one year ago and should had been well greased to prevent the seizure. So we are down 500+ a piece = 1000. Also, we were charged 159 for the wheel alignment which was supposed to be part of the wheel bearing repair. It is pretty obvious that Fidelity Warranty Service is eluding to stand by their contract and is shameful for a company like Audi America to place a name like Audi Pure Protection on it. Shame! Love the car but will not buy another one unless they revamp their service practices.
1,032.36 + 159.99
Ardis of Tampa, FL July 29, 2008
My steering shaft is clinking and making a noise and I can feel it slip when I turn corners, etc., I have been told it is not covered. That it is not a safety issue, I think it is! What if it goes out while I am in a lot of traffic and causes an accident? They replaced my back window a few months ago because the de-fogger broke...go figure.
Randall D. Fox of Atlanta, GA July 14, 2008
I purchased an extended warranty that was advised to us from the Mercedes Benz Dealer in Tampa Florida - Courtesy Vehicles. I took the vehicle to the dealers, and they informed me that the warranty worked needed to be done and should be covered by the warranty company. Of course the warranty company is saying otherwise and refusing to cover the item. I then called the orginal dealer and am getting the run around.
As I looked more and more into it, I learned that Courtesy Vehicles happens to have the same name as Courtesy Insurance, both based out of the South Florida area. So I have paid 3500 for a warranty that isn't worth anything to get the run around from the dealer,saying they are looking into it.
Lose of 1700.00 as the warranty company is refusing to cover the item, even thou the warranty completely says that it's a covered item.
Joshua of Mukwonago, WI July 1, 2008
I bought the warranty on a 2004 saab with about 50,000 miles on it. I got the top of the line coverage the platinum. I was told that it covered everything except the convertable top, and some computer systems. Well, the computer system failed, and the strut bearing were going bad, and the window would not roll all the way up. I figured the SID panel, the computer, would not be covered but I assumed the strut bearings and the window would be.
They refuseed to pay for the bearings because they had to completely fail. Which is ridiculous because it would cause more damage to the vehicle at that point, the window was denied because they said it wasn't covered at all. They could not tell me what would be covered when I called only what would not be, what kind of warranty can not give me a direct answer about what is covered
The finance charges for the warranty, 600 out of pocket, loss of time from work 90, and the loss of piece of mind (priceless)
David of Lexington, MA June 3, 2008
The power windows and locks on our VW Passat failed due to a faulty wiring harness. Our dealer, Minuteman VW in Bedford, MA, was able to make a temporary repair, but the proper remedy is to replace the failed harness. We have an extended warranty from Fidelity that should cover this repair.
Fidelity refuses to honor their warranty because their contract excludes any mechanical breakdown caused by . . . environmental damage. In short, their position is that the wiring harness surely failed because the car was exposed to rain, not because anything was defective. Our Passat is designed to operate in the rain. After all, it is manufactured with windshield wipers and windows that roll up. As a car built to withstand rain, its electrical components are either sealed to remain dry or designed to resist corrosion. When a connector becomes corroded, that's a failure due to faulty workmanship or materials, not environmental damage.
I spoke at length on the phone with Aaron B at Fidelity on June 3, 2008. He was also in touch with Minuteman VW. He denied the claim. Our mechanic at Minuteman agrees that Fidelity's argument is specious, and points out that this repair would without question be covered by the manufacturer's warranty.
Our dealer estimates the cost of the repair to be 260.
Loren of Waterloo, SC May 19, 2008
I recently requested a refund based on me never having used the warranty I purchased from Fidelity. A clause in the contract guaranteed a refund minus a 50 admin fee. I received a letter from the company that a claim had been paid (243.86) on the policy. I informed the company that I had never made a claim on the contract and that I wanted to know who it was paid to as this was fraud. It appears that they are not going to give me the information.
If they are fabricating this pay out in order to keep my money then I am out 882.
Melissa of Rising Sun, MD May 13, 2008
We purchased a new 2005 Ford Taurus in December of 2005. At the time we opted to purchase the 100,000 mile mechanical failure warranty at a cost of 2000. We never expected to use it but this month we had to. The transmission went up on the car. I was suprised to find out that the contract allows the Fiedlity to put used part in the vehicle.
Yes, I signed the contract without reading it so BEWARE of this company! We are not getting a used transmission with 12000 miles on it, we do not know where it came from or what happened to the car it came from. Find another company to purchase your warranty!
Michael of Lancaster, PA May 7, 2008
A yaw sensor, part of the Electronic Stability Control System (ESC) on my 02 Audi S6 went bad. It is a 700 part. My Gold Plus coverage specifically covers ESC System. Fidelity denied the claim because according to them ESC means electronic spark control. However to the SAE (Society for Automotive Engineers), it is the accepted generic term for electronic STABILITY control systems that appeared on US cars in 1995.
The person at Fidelity said he never heard ESC referred to as anything other than electronic SPARK control. So now, it appears that when they run out of even ambiguous valid options, they can worm out of a claim by making up their own terms. ESC according to Wikipedia and also the SAE means STABILITY, not spark control. To get out of a contractual commitment by redefining industry standard terms to suit themselves seems to be fraud.
Joseph of Chicago, IL March 21, 2008
I bought a used car warranty from Fidelity 8 months ago, and they have been fantastic. It is a 2000 Mercedes S430; they have already spent 13,000.00 to repair my vehicle and have been unbelievable. I would use them again in heart beat.
Art of Tucson, AZ March 15, 2008
I purchased a 2006 Chysler Pacifica in February of 2007. In January of 2008, the engine started making a light noise. I figured that it was probably a filter. I went to the KIA dealer here in Tucson, who is in partnership with Budget Car Sales where I bought the car. I told Tony, the KIA Service Rep, that I had oil changes done every 3000 miles at Wal-Mart. Because of my work schedule, I was not able to go to the KIA Dealership for maintenance every 3000 miles, I was working 7 days a week. The KIA Service Rep, Tony, told me that the filters used at Wal-Mart were not good enough, that I should have gone for oil changes with them. When the service department got into the engine, they found that the engine was obviously very well maintained. This was on Thursday and that they would have to take the vehicle to Jim Click Dodge for repair work. The Claims Rep for Fidelity went to the Click Dealership on the following Monday.
Meanwhile, I rented a truck from National Car Rentals. The rental period turned out to be 19 days. The maximum that Fidelity will pay is 10 days, according to the contract. When I submitted my paperwork for my car rental, which was 700, I was told by the Service Rep from Fidelity, that the repairs should have only taken 3 hours to do, not over 10 days. Jim Click Dodge Rep told me that there was a dispute in the numbers of hours it took to do the work. The dealership lost days of work because of them trying to work out the correct number of hours required to do the work, with Fidelity. The work hours required for the job was close to 10 hours, which I got verification from other shop owners that I know. Fidelity only paid for 3 hours labor and parts
The Dealer lost out on approximately 800, with which they tried to bill me for, but because of the information I had received, I avoided. My outlay on the rental was 700, of which Fidelity only sent a check for 175. Fidelity, never again will I purchase their plans. CHEAP, CHEAP, CHEAP... but their plans aren't. It is too bad that companies like this do business and get away with it. Technicalities and Legalities keep them in business.
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