Complain about a product or service

AAMCO

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Jerry of Glendale, AZ August 18, 2009

I am a car enthusiast and I work on my own vehicles. I have dismantled and restored from groud up Porsches and BMW's. I have integrity with the work I do and the parts I use. I do not use parts that are made in China. I pay attention to who and where parts are made. I only use parts that are made in Germany, USA, or Japan. Having said that, when my 1995 Grand Cherokee needed a transmission, I turned to AAMCO, "THE TRANSMISSION EXPERTS". I could have bought a rebuilt transmission for 725.00 but instead I chose your COMPANY.

I approach one of your shops. Aamco Transmissions? Write a review 6858 W Indian School Rd, Phoenix, AZ - (623) 848-9555

James (manager) was pleasant enough. He said that he will rebuild my transmission with a new TORQUE CONVERTER for 1200 with a 1 year warranty. He also sold me 2 cans of FLUSH and instructed me how to flush the system. I will have to install it myself and when I have installed, I will have to bring the vehicle back to him so he can check everything out, take down the mileage of the vehicle and then he will issue me the official AAMCO receipt where the warranty will be spelled out.

I got the transmission and when it was time to hook up the DIPSTICK TUBE, there was a problem. They had installed a smaller SLEEVE that can accomodate the TUBE. This of course I found out after 3 hours of trying to figure things out. To remove the SLEEVE, I had to take out the OIL PAN and tap the SLEEVE out. I was able to install the TUBE using an O-RING.

I filled up the transmission with ATF-4 SYNTHETIC OIL (60.00). The Jeep started right up. I test drove the vehicle for a good 30 miles without a problem. I parked the Jeep overnight and next morning I found a leak on the spot where the TUBE goes into So I took the Jeep straight to AAMCO and ask him to replace SLEEVE and do his check up as we had agreed upon. He asked me to leave the vehicle and that he will call me later. This is when my nightmare began.

He calls after 2 hours with a frantic tone on his voice. Everything done on the install was wrong, he says. When I got to his shop, he had set up a really dramatic scenario. The hood was up and a battery charger was hooked up. Right away, I knew this guy was up to something.

I asked him why the CHARGER? He said he did not know. I told him, I have an OPTIMA battery that is fully charged and a STARTER which has been installed new in the last 2 years. Then he says maybe I installed the wrong flex disk. The disk I installed came from a JEEP DEALER were the VIN of the Jeep had to me entered on a computer to get the correct part. I personally and physically compared the old disk with the new disk and they are perfectly matched. (I have the receipts for battery, starter & Flex Disk).

He then says that the FLUID was contaminated and that I must have switch the lines. Well, DUH, the fittings are different in style and size that even a MORON cannot switch them intentionally. He then says the the shifter was put in improperly and I argued that I was able to drive it a shift without a problem.

Then he says that because of the age of the vehicle and the fact that it has over 209K miles, the radiator must be bad. Well, DUH AGAIN. The radiator had been replaced just over a year ago (I have the receipt).

Then he mentions that maybe the WRONG TORQUE CONVERTER was installed. That is when I reminded him that he supplied the TORQUE CONVERTER. How quickly he forgot.

Then he mentions that the OVERDRIVE does not work. He says maybe it is the computer or the button. And that the leak was not from the missing SLEEVE but maybe from the gasket of the OIL PAN which I had removed. In short he was puting all the blame on me. And I told he leak was definitely from the missing sleeve and that I used the specified TORQUE to tighten the bolts that hold the OIL PAN.

That for him to FLUSH the system, and fix things up would cost me 200 - 300. I have come to realize that he basically has my Jeep HOSTAGE and I agreed to pay him 200.00 (no more) to fix things up.

He had the vehicle for 10 days after which he tried to bill me for 398 which I refused to pay but then he agreed to settle for the 200.

When I got home that night, the JEEP would not go on reverse. So the next morning he had a tow truck pick it up at my house. He then starts blaming me again for installing the "WRONG BOLTS" on the TORQUE CONVERTER. I printed out the schematic diagram of the TORQUE CONVERTER, showing the BOLT with the correct part nbr. And I also showed him a receipt with those prt nbrs. Inspite of all this, he is still coming up with other excuses. That is when I decided to have the to have the JEEP worked on by another shop.

AAMCO still has my 1400.

JOSEPH of SEYMOUR, TN August 16, 2009

I HAD THIS TRANSMISSION DONE BY AAMCO REBUILT IN OCTOBER 2008. IT WENT OUT AGAIN IN december 2008, THEN IT WENT OUT AGAIN JANUARY 2009, THEN WENT OUT AGIAN IN AUGUST 2009 THEY CHarged me 2700.oo in October 2008, again 1100.00 in December 2008 then it was no charge under warranty in january 2009, then in august 09 it went out again it had 17,000 miles on rebuilt and Aamco in lewisville,texas said they call Naples,Fl Aamco and they said it was just out of warranty they refused to help me, i took it to a local transmission shop in fort worth, texas and he told me it had burned up because of poor workmanship from aamco of not flushing out the transmission lines were full of dirt etc, and valve body was never checked, thats the reason it kept burning up. I am very upset with the aamco company they are terrible!!!!

My original tranny lAST 124,000 MILES IN JUST 40,000 MILES I HAD THREE AAMCO TRANSMISSIONS, AND THEY REFUSE TO FIX THE PROBLEM...

Dana of Douglasville, GA August 14, 2009

We are three 22 and 21 yr old girls who traveled from Georgia across country to California, and were headed back to Georgia when our car broke down in Las Vegas, Nevada. We immediately had it towed to Aamco transmissions the night it occurred, Monday, August 10th, 2009. The next day we immediately contacted this AAMCO and spoke with Oscar who assured us the car, which needed a new transmission, would be ready in 3 days so that we would have time to drive back home to Georgia and begin school on Tuesday, Aug. 18, 2009. Oscar assured us he would call us back and keep us updated.

Through the next 4 days, Oscar failed to call us back at any time, we had to continually call him, and was extremely rude and unsympathetic to our situation. Why tell us 3 days when its going to take 4 or 5 days? Did he not realize we are 3 young girls on our own stuck in an unfamiliar city? Oscar constantly gave us the run around and I finally had to force him to tell us if the car would be ready by Saturday, August 15, 2009, and of course, the car would not be ready after it had been 5 days.

Linc of Cerritos, CA August 14, 2009

2006 Ford E-250 Plate #8A52542 was dropped off for evaluation. Steve called Cameron on 8/11 and gave an estimate for 2400.00 for complete rebuild. He said that all the parts inside the transmission needed replacement. Cameron authorized the repairs on 8/12 at aprox 10:30 am. Corporate GPS reports showed the vehicle moving at 3:03 pm at speeds exceeding 80 MPH then stopping in front of a home in Mission Viejo at 4:29 pm.

Company sent 2 employees to investigate and found doors unlocked with thousands of dollars in tools and equipment in van. Employees did not know if the vehicle was stolen so they took vehicle back to shop.The next morning Steve with AAMCO called Cameron and said that they completed repairs Late Wed night and that Van was stolen.Cameron told Steve about GPS report and that it was not stolen but picked up by our employees.

Veejay called Cameron on 8/14 and said that high speed tests were necessary and that it is routine for employees to take vehicles home. Upon 3rd party evaluation we dont think that the transmission repairs recommended were performed. Vehicle may be missing tools and equipment.

Farah of wayne, NJ August 14, 2009

In February 2009 I took my car to Aamco to replace my transmission. The gears were slipping that caused the car to jerk. They put in a used transmission and assured me that my car will be in complete working order when they are done with it without any problems. About a week later I received my car back and it seemed to be working good until the next day I felt the jerking in my car again.

I called them and they said to bring it back and later said that it needed another used transmission. So I was stuck without a car for another week and had to rent one. When I got my car back for the second time, the SAME problem happened. But this time I took it to my original dealership to get their advice on what was going on with my tranny. This is Audi by the way. Audi said that the tail shaft of the tranny that Aamco had put in was leaking!

So I took it back yet a THIRD time and they said they just had to adjust some things in the tranny to stop the jerking and leaking. Now for the third time, I had to rent a car for a few days again. When I got back my car, the leaking was fixed but a few days later...the jerking starts again AND my starter was making a buzzing noise when I started the car.

I was so furious when I had to go back a FOURTH time. This time, they blamed the jerking on the computer in my car and its not their fault. They also said that my starter is going bad because my car is a old car. Mind you, it is only a 2000. I was fed up when they told me all this and told them that I am reporting them to Aamco headquarters which I'm currently in the process of. I am also getting a lawyer to get all my money back hopefully. I paid then 4,200 for this crappy job!!!

Teresa of Huntington Beach, CA August 11, 2009

I took my truck to get fixed at AAMCO because it was slipping in 3rd gear and jerking. The manager told me that it was the transmission. I told them I had this fixed 2005. They said well sometimes things go bad. No engine light was on just the jerking and slipping randomly. I was told it was the transmission. I paid 1623.63 cash.

I got in the car and the gears were sliding into place and not on the exact spot. I got off and told the manager this was not right he checked it and said oh its going into place. If it still doesn't seem right bring it back we will check it in 10 days. I took it back the next day undrivable. I had to once again get a ride to and from work.

The manager said they would look at it. He calls me and says they replaced some drive shaft thing that would fix it. I picked it up and it did shift. I only drove to and from work. Over the weekend I drove the freeway and I experienced the same problem.

I took the car back and all of sudden it is an engine problem. How weird now they figured the problem it was NOT the transmission. I picked up my car and the "check engine" light is on. This light was never on. I was scammed and my money taken. My truck is more damaged now from this experience. I do not have money to throw away and I still have the same problem

My car is more damaged than before. This shop took my money and then found the problem now I have a bigger problem and they won't give me my money back. It is a big scam!

Jamaal of Conyers, GA August 8, 2009

On July 31,2009 I took my truck 1999 Ford Explorer to Aamco transmissions because the transmission would stall when you pull off or turn sharp but this happen sometimes and once the car gets going it rides great. I ask Sam to check it out for me. After about thirty minutes he tell me there is something wrong with it we just have to do futher testing. So now he makes me wait an hour+ and comes back and tell me that my transmission need a overhaul and it will be anywhere from 1650 to 2100 but we won't know the price until we pull it out. So I say go ahead but if you can stay under 1700 that will be good.

Then he say we'll call you on Monday 08/03/2009 at about noon with the details. So I get the call Monday at about 12:15pm from someone who says your transmission dont look to bad it should'nt be no more thann 1700 I say cool.

Then after 3:00pm the same day I get a call from someone at another Aamco in Mcdonough Ga who says we have to do this that and that so the price will be 2141 but its really 2241 so go on our web site and print the coupon for 100 off. Right then I knew something was not right but I went ahead with it anyway because I really needed my car fix.

On 08/06/09 8am I went to pick up the truck because they say it was ready, while paying for the work that was SHOULD HAVE BEEN DONE they tell me that a computer has to reset itself for the transmission to shift properly so drive it 100 miles and it should be fine. So we drove and later that day my transmission is doing worst than when I took it to the shop, still stalling but worst.

The next day the truck won't do anything in drive its sitting in my driveway waiting on Aamco to come get it and I still don't belive they are gonna fix it. They got my money but they did'nt do the work now my wife mad at me. Are there any honest people on planet earth? I took my truck to Aamco because I thought they were top of the line but they are at the top of ripoffs.

paul of phoenix, AZ August 6, 2009

they were to replace the front pump seal, while the trans was out i should replace the torque converter and few other minor parts for 2300.0 they new i was driving this truck 95 Chevy 4wd to fl in the next week , after work was done it was still leaking and i found the dip stick was damaged and not installed correctly so i went back and showed them that which they installed a old one, is showed them that it was still leaking , there reply was that the seal had to seat and that it should stop after driving it for a while ,well it never stopped,

Henry of Clifton, NJ July 30, 2009

I took my car to an Aamco Center in Woodside, NY back in May 2008 (5/9/08). They fixed my transmission, and gave me a one-year warranty, for approximately 2100. Less than 8 months later (at the end of November), my car's transmission started slipping again; unfortunately, the original Aamco Center I took it to had closed down by that point. I then took my car to the Aamco in Elmhurst, NY. The car was given back to me on 12/10/08, only to have the transmission slip again the very next day. I brought my car back to that Aamco, only to have them keep my car until 12/30/08. In total, they had my car for over a month. They finally gave the car back to me after a month, but in less than two months (February '09), the transmission was slipping YET AGAIN. I was so disgusted with the treatment given to me at the Elmhurst center that I took it to a different Aamco in Brooklyn, NY.

They kept my car for two weeks, and when they gave it back to me, the transmission was banging. The mechanic at the Brooklyn Aamco said the banging was normal and that the car had to relearn itself. Less than six months later, I brought my car to a different mechanic to have the timing belt changed; that mechanic informed me that the banging in my transmission was not normal, and that it had caused my engine mounts to break. Fed up with the Aamco Centers in NY, I took my car to the Aamco Center in Clifton, NJ. There, I was informed that my entire transmission would have to be rebuilt, but that unfortunately, my warranty had expired, and as such, I would have to spend another 2,000 to get the transmission rebuilt. I am writing to you because I do not see how it is even remotely my responsibility to pay to get my transmission rebuilt WHEN THE TRANSMISSION WAS NEVER FIXED PROPERLY UNDER THE ORIGINAL WARRANTY!

Helmer of Albuquerque, NM July 28, 2009

I am writing you this correspondence because of the terrible customer service and lack of professionalism and trust I have received at Aamco Transmissions store#330 6629 Lomas Blvd Ne Albuquerque, New Mexico, 87110 505-265-8849

I have a Silver 1998 Honda Accord EX 3.0L V6 Automatic Transmission. I was having hard shifting problems. The car was taken in first June 26th to have 2788.97 Worth of repairs. They had my car for three days while I rented a car. I talked to Woody about a Aamco promotion before bringing it in- 100 off any Transmission rebuild to which he replied they did take those! Because I paid by Credit card while I was not there they said I did not have the printed coupon at time of receipt and they could not take it! Problem one. Problem 2 When I got my receipt of car repairs they had typed the mileage wrong by 4,000 miles. no new paper work, just crossed out and new mileage written in by hand.

When I received my car back it was doing the exact same thing! Brought it back (visit 3) "probably bad Solenoid" when I picked it up said they reprogrammed the car computer (No new Part) again did not work....brought it back the 4rd time we need to drive it some more to figure what the problem is and will order part! Brought it back a 5th time (no part ordered) and still not working they have had my car now a total of 8 business days and still does not run any better than when I first brought it in! So on my way home from a meeting tonight Woody tells me the car is getting worked on and should be ready by tomorrow July28th 2009, I passed the store no more than 5 minutes later and there is my car in the parking lot!! Called right back and asked why my car is not getting worked on?

He said I must have seen another car that looked like mine! Just that it had my license plate on it! This guy Woody has lied and deceived me so many times now that now I have to take action. I have been very patient and diplomatic up until now! This cost me 400 more in car rentals and missed time from work to pick up/drop off and now I'm upset! I work for Fidelity investments as an Administrator and now will be using all resources at my disposal to get this resolved. I would like a refund of partial of the work done and rental car reimbursement. I trusted the Ammco name as a respectable business across the country. I am seriously thinking about litigation and contacting the BBB here along with different media outlets here in town! I am not just going to let this go! It about the principal do the job right!!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |