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Audi • General Complaints • Sludge

Cherie of Chicago IL (03/09/09)
I purchased a certified pre-owned 2007 Audi Q7 in February 2008 for the past year have experienced very loud squeals from my brakes I have had them check by the Dealership and they state that my brakes are fine its just the brakes Audi uses on their cars.

I spoke to Audi USA as well and they have given me the same excuse as the dealership and state that nothing can be done because there is nothing wrong with my brakes. I have a problem that when trying to sell me the vehicle no one mentioned that Audi brakes tend to squeak and squeal at very loud pitches. This is unacceptable for a luxury vehicle that cost 50,000. It is also unfair to the consumer to just be stuck with this problem. Audi should be forced to advise customers prior to their purchase not after the purchase the has taken place. In addition, my coolant keeps leaking out but they can't seem to find a leak.

The economic damage that has resulted is that I am stuck paying for a luxury vehicle that is aggravating and annoying to drive beacause of the high pitched noises coming from the brakes, not to mentioned some days it gives me a headache.

Joyce of Yorktown, NY March 1, 2009

Joyce of Yorktown NY (03/01/09)
I bought a demo A4 Audi in June 07 with 7,000 miles on it. Since I first had the card it burned a lot of oil. This is my third Audi I have owned and thought it was strange that about every 1,000 miles I had to add a quart of oil. First the Audi serviceman said 2,000 miles was normal. I began to keep record and this last time I went 1,673 miles and went through 3 quarts of oil which averages out to 557 miles per quart. I complained to the service department and they ordered an oil consumption test and found it burned 7/10 of a quart of oil for 1,000 miles which now they say is acceptable standards by Audi.

I own a Quaker State oil change and three of our technicians have said they never seen a car burn this much oil and claims there is a problem with the engine. Audi will not do anything about the problem. The other day driving the car it lost power going up a hill and the engine light flashed on then everything was ok. I am a 53 year old women on the road driving by myself afraid something will happened to the car. Is there any legal action I can take to help resolve this problem?

The econimic damage is that I paid 40,000 for a car that has an engine problem. I am fearful of driving the car especially when I have to drive out of state alone.

Melanie of San Francisco, CA February 15, 2009

Melanie of San Francisco CA (02/15/09)
I own a 2000 A4 2.8Q Wagon; I never miss a service (every 3000 miles). Recently, after a brake light needed adjustment, my mechanic mentioned that, since my car had over 70.0K miles, I should change the timing belt. He also suggested that I get an ATF service. He warned that many Audi owners have sustained damages to their engines due to faulty timing belts, and said that replacing the timing belt, water pump, and various belts, hoses, would save me major headaches down the road. So, I had the servicing done (1700). In less than one week, the ABS lights started beeping; so, I had that replaced (another 750).

Now, the tierods and struts are starting to go. Since I try to stay abreast of preventative maintenance issues (my life is at stake, driving on freeways), I find that I am now spending over 1.0K every time the car goes into the shop. In fairness to Moss Motors, the owner/operator provided a gerontology report for Audis--something that Royal Motors and Negherbon never did. You would think that Audi Customer Service would review these issues, and install fixes, but perhaps that would cut into their after market profiteering. The following highlights of the Gerontology report are intended for those less well served by their mechanics: So, thanks to Moss Motors for providing (in great detail), an ethical response to an unethical manufacturer's product.

One more thing: after replacing my ABS, my coolant leaked (discovered on a Saturday, when all the dealership's parts depts are closed); I tried to find the recommended coolant in another store, but no one carries except Audi. Fortunately, Moss Motors replaced the cracked unit (they took full responsibility for this leak), and, curiously, advised that Audi's recommended coolant was no better than OTC brands. Caveat Emptor!

Alana of Plano, TX February 12, 2009

Alana of Plano TX (02/12/09)
On Tuesday 2/10/09, my 2003 Audi A6 went completely dead, no warning, no nothing. I have only had this car for a year and two months, and already I've paid for more than I'd bargained to pay for. When I took my car into Boardwalk Audi, I was told that there was a recall on my fuel pump and that this is more than likely the problem; however two days later it is not-Audi has no idea as to what my problem is!

I am frustrated beyond belief, because not only were they out of loaner car, I was taken to enterprise rent a car, and given a dodge SUV/Caravan! And last but not least, there follow-up skills [are bad]. I have been constantly calling them, which is NOT my job!

Karen of Greenwich, CT February 10, 2009

Karen of Greenwich CT (02/10/09)
car has had 4/5 new clutches and it has 75,000 miles - seems like an excessive amount of clutch work (audi of america telling me this does not seem to be a problem form their end) new country audi - a mechanic worked on my car on the side (after he told me it was legal to do so and not against company policy) and we agreed upon a price. he told me he would use audi parts during repair. after he finished work, he gave me 4 false invoices - with parts breakdown - and incresed his agreed upon price. turns out, that parts never replaced in car and he shaved down syncro's in transmission. his supervisors caught him and they had no idea that my car was in their service parking lot for a week and they told me that they would inspect my car to guarantee no parts were comporomised. yet the syncros were shaved down and the work was done illegally in their service department.

now they gave me an 4,200.00 quote for a new transmission and i have no diea if this is now because the syncro's were shaved down...as they told me they did not inspect thoroughly as it would have been too labor intensive for them to take out transmission to inspect the work that their employee did illegally and on the side.

Yousof of Pomona, CA January 19, 2009

Yousof of Pomona CA (01/19/09)
I am leasing a 2009 Audi A4 quattro. After 2800 miles the car will not start.I called Audi roadside assistance. It took them 24 hours to pick the car up.The car has been at the dealership since December16th,2008. They do not have the ability to diagnose the problem. It has now been over a month and Audi has yet to have a resolution to my dilemma. In the mean time I am expected to make my 830/month payment due to my lease contract.

I am trapped in a contract in which I am fulfilling my obligations but Audi is somewhat immune to.

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