Audi Reviews

I am writing to formally express my extreme disappointment regarding a recent service experience involving my Audi Q5. While I have previously enjoyed the vehicle's performance, the significant issues I encountered with parts availability have led me to the decision that I will no longer lease or purchase Audi vehicles in the future.

I have leased three Audi vehicles. I am not hard to please and, I don’t haggle. I try to actually make it easy on the dealership lol. Here is what Audi does. So I my lease for Audi is ending and I have Audi A4 electric. The sales person I trust says, "Hey we are not going to carry these. These are going to be special orders etc. and we have one left now." It’s tax season. I am delirious and tired but I’m like ok I’ll take it as long I don’t have to pay too much etc. Wonderful. I do pay extra btw but it is what it is. I had 12k a year lease. I brought the car 24k so 12k under perfect condition in fact the mats were still in their plastic wrapper. Now Jack Daniels Paramus Audi had apparently no obligation to remind me about the charger anything because why protect their recurring customer. Anywhoo 3-4 weeks later I get an letter for 2700 bill for a charger that I had sitting in my garage.

Bought brand new Audi Q5 in 2019 and since then this suv always had issues. First year AC stopped working and it took 2-3 years to fix the issue. After that, issues with the screen and they had to replace the whole thing. Later camshaft gasket started leaking along with queen bearing noise. Audi dealer changed the gasket of camshaft and right after that engine started consuming the oil. This is really a one of the worst suv I have ever bought, Getting rid of this by selling it. Never buy Audi Cars or SUVs.

I have now taken my 2022 Q5 PHEV in for the fourth time for recurring system failures and warning codes. The service center confirmed that these “ghost codes” are warnings where the system senses that something is wrong and tries to shut itself down, with no identifiable cause and no available fix, and are a known issue across multiple vehicles. Essentially, something is wrong and the company has no idea why and no clue how to fix it. So they’re telling service employees to send the vehicle home and tell people to wait 4-6 months for a fix.

Leased an a3. Overall poorly made cheap car with many small issues. Had a complete failure of starter/generator at 20k miles. Wouldn’t let me out of my lease or compensate me in any way. Was in the shop more than 30 days but dealer changed dates to avoid lemon law. Unethical company, terrible quality cars and poor service.

Every time you take your car in for a simple oil change, they always find something new wrong with it, even though they checked it just a few weeks ago. And let's not talk about how long it actually takes for the service department to complete the repairs.

Audi Connect customer service is awful! I purchased the Hotspot for audi Connect since February 2026, and it's still not working. It's a real hassle to get to speak with a human being when you call customer service. I finally got someone and they told me it would start working within 24 hours. A week later it's still not working. I sent them an email with detailed information and pictures. They then told me to call the Canadian customer service! I have emailed them about 3 times since then and no response. I would advise any sane human being to stay away from audi until they start treating their customers right. I won't be getting another audi after this!

I purchased an Audi SQ6 e-tron on September 29, 2025. The day after I purchased it was in service for a major software update that took 3 days. Since then I have had multiple software issues and have had the car in service 8 times to resolve issues. I have had the same electrical failure 3 times now where all of my lights in the rear have stopped working. No signals and no brake lights. The biggest problem with getting things fixed, the car temporarily resolves the issue the next time you start it. Now I’m afraid to drive it. No brake lights makes me nervous and it’s illegal.

I brought my Audi Q5 to Audi Langley and have been left without a vehicle while waiting for a resolution. At this point, a claim has not been properly opened, and I have not been provided with clear support or a loaner vehicle. I have contacted the dealership multiple times, and I was even told to call Audi Canada, but nothing has been resolved and I am still without a vehicle or any clear timeline.

I purchased a 2012 AUDI Q5 and after getting stranded when the starter went out almost 6 months ago, the q5 has been sitting in my driveway ever since. I'm a retired aircraft mechanic and since it was a simple swap out of a new starter, and having worked on many different car, but never a German engineered vehicle I have never been stuck on a project like this one in my life. The strangest thing about removing my starter is it didn't take any time to start the dismantling process, it's the removal of the last bolt that you can't see it, it's very hard to remove, and I'm still trying to get it out after all these months. If anyone has a tip to remove it please let me know.

I leased my 3rd Audi 2025 A5 on 2/14. On 2/19 the entire dashboard lit up with electrical, engine, transmission, oil etc. Took the car in to the dealership on 2/20 and did not get it back till 3/17. April 10th, drove the car 1/2 a mile parked it in my garage. The fan was so loud and stayed on for 45 mins. Called the dealership and was told to disconnect the battery as the fan will drain the battery. I am not a mechanic and did not lease a new car to have to be at the dealership on a monthly basis. I have never had any issues with prior Audi's.

I bought a New 2025 Audi S5 in May. 2025. Nothing but mechanical issues and multiple runs back to the service department. Worst experience by far. There are so many electronic issues. I can't get anything resolved with Audi. Says it takes 60 days and I'm over 75 day and nothing. I am so frustrated with dealing with door open and cruise can't work. Told to open and close my doors. :( There are no solutions until later but really when is anybody guess. If I could give a negative review, I would.

I made a big mistake of getting an Audi dealership into leasing Q6 e-tron 18 months into my two year lease of Q8 e-tron in the summer of 2015. Q6 e-tron has malfunctioned from Day 1 and has been in and out of Audi service for months and some issues still remain unresolved. The one year free charge benefit has never worked. On top of that Audi refuses to answer question or compensate me for the preiod that I could not drive the car. Occasionally, I had a message left on my voicemail or an email but when I call back or mail back I cannot get to communicate with anyone. Frustrated and angered. What a con job by a once great car brand that I had trusted for over ten years over four cars around the world. Please do not be conned into buying of leasing a Q6 e-Tron, it is an expensive disaster.

I own a 2023 Audi Q7 now with less than 21000 miles, I brought the car three times for the same problem back sensor jumped inward of the back bumper, first time I waited at the dealer because I was doing the service, second time I waited for at least 4 hours and the dealer told me that the problem was fixed actually the put cement in all sensor, the third time I left the car all day long and they game a loan car for the day. Next day I received and invoice charging me 2.2 Gallons of gas!!!! And, furthermore, in a blatant act of abuse, they charged me $7.99 per gallonand $10 for something named "fuel service charges". The problem are not the the $27.58, THE PROBLEM WITH AUDI IS THAT THEY DO NOT KNOW HOW TO KEEP A CLIENT WHO, MOREOVER, HAS ALREADY PURCHASE THREE AUDI Q7 SINCE 2012. It is inconceivable that a brand like Audi would act in such a despicable manner.

I am extremely disappointed in Audi USA and how they handle customer issues, especially for what is supposed to be a “luxury” brand. I own a 2021 Audi Q7 that experienced a coolant pump/thermal system failure — a known issue that has affected many Audi vehicles. Instead of standing behind their product, Audi has made the process frustrating, slow, and dismissive. I reached out for goodwill assistance, which you would expect from a premium manufacturer, especially for a major mechanical failure. Instead, I was met with:

I bought a 10 year 120K mile warranty directly from Audi. I did not buy it from a dealer. I paid $4032 on a payment plan to Budco Finance beginning 4/19/19. The car had issues with navigation showing us driving across water. It also had issues with no safety features working warnings. The fix was an $800 software update. Audi Pure Protection contract terms exclude software. (Even though many hardware functions are software dependent.) At that time I was told I had no warranty coverage. It turned out Audi Pure Protection did not put a purchase price of the vehicle on the contract. After many calls between me, the dealer and Safeguard underwriting, they put a cap on the coverage at $59K for a car we paid $72K for. At 82K miles, the engine started burning oil. The dealer said Audi USA requires an oil consumption test which costs hundreds of dollars. The test is covered by insurance only if the engine fails. The engine failed the consumption test.

Stay away from the Audi A6Etron and their customer service is awful. I got the car 9/30/25. On 1/5/26 it was taken away bc the steering stopped working. Before that, the dash indicated that the airbags wouldn't work and the rear windows on both sides would go down but not up. The car and customer service are disasters. After 8 weeks I've been told it met the "lemon" law but I asked for substitution of collateral. If not, I'll take the buy back. Many phone calls/emails, no one is responding. Specifically, Jordan B., Melanie and Kim have been unresponsive. Kim is rude.

Looks like Audi America in 19th Century, 90 days to respond and not in this AI world. When they sell car, all comes together and sell car in hours, deliver car to home and when customer complaints or product bugs, you are asked to go Audi America which is in 19th Century. Products are made to take maintenance for every month and multiple recalls and hybrid cars would burn your house. Be careful and I would never recommend anyone. Simply expensive for nothing.

Dropped my 2019 Audi A8L Quattro off for a recent recall in regard to the backup camera being faulty to pick it up with a sensor light being on that was NOT on prior. To Audi of Charleston telling me it’s due to the heightened sensitivity with “new camera” replacing and a paint job THAT I NEVER HAD DONE since owning this car for over 3 years. Recently had my yearly service in Oct/Nov 2025 and there being no issue. Had a factory reset prior to service due to my car glitching and malfunctioning along with paying $600 for a new battery AFTER the factory reset and for my car to still glitch. Reached out to Audi corporate after hearing Audi Charleston tell me the sensor job would be $7500 and they are no better. Customer service is not their strong suit and they refused to help cover the expense. I then received a call yesterday that the warranty department states they would cover half.

I will be dumping my Audi next week and saying goodbye to anything Audi forever. It was a shock to learn from my local Audi dealership here in Houston that Audi dealerships and service shops do not repair or service any Audi older than 2016 or over 100,000 miles. What arrant nonsense. You can drive a 1960 Mercedes or Acura or any other brand into the dealership and get them fixed. If Audi do not repair their own vehicles older than 2016, why then do you make them? Are we supposed to continue buying new vehicles every time? This is a great disservice to your loyal customers and it's a shame that this is your practice. I won't even buy any Audi anymore. There are better vehicles with better service offerings. Come and take your junk before I dump it along the road.

Customer service by Audi of America is awful. I moved to a city that is a 100 miles from an Audi dealership. I could tow my car to the dealership but I had to pick up a loaner. So if my car is being towed how do I pick up a loaner a 100 miles away. The Volkswagen dealership in Panama City can do the work but since my car is under warranty without Audi permission I would have to pay for the warranty work myself. Bad decision Audi!

2024 SQ5 Plug In. The app never works. The transition from battery to motor is dangerously slow in cold weather. If you are stopped on a slight hill, it rolls back going from break pedal to gas pedal. Run flat tires are the worst! Smoother ride in my 76 F250. Heater fan motor sounds like it is on its last breath. Car is less than two years old. 2.0 motor is weak. I'm wondering if there is anything I DO like about this car. And it's a lease, so I am stuck with it for another year and a half.

I wish I can give this 0 stars. I have an Audi Q3 2024 that I leased on 12/28/2025. Right on my 1 year anniversary of having the car we had a rain storm and my sunroof leaked water into my car! I took it in and it was 2 day fix. They said it happens a lot to Audis (that’s ridiculous for an expensive car!) A week after I picked my car up my sun visor popped out and was hanging! I called the dealership again and was very annoyed. Apparently this is a known issue also! I had leased with Mercedes prior to Audi for 12 years and never once had an issue with any of them! Once my lease is up I will never go back to Audi again! I don’t recommend Audi.

My first and likely last Audi. Bought a Q6 eTron 6 months ago. All electric. Good range, comfortable interior, air suspension is fantastic. Unfortunately this beautiful car is ruined by a terribly disappointing user interface. It is slow to recognize me as the driver. The connection with our phones fails often and is very long to reconnect. The app fails as often as it works. In short I find myself spending lots of time adjusting and connecting and trying to understand why I cannot integrate the technology. Frustrating beyond the enjoyment of the car itself. Audi is non responsive and doesn’t seem to care about such issues.

I am extremely disappointed with my experience with Audi and the way my case was handled from start to finish. My vehicle completely shut down in the middle of an intersection on October 22 and had to be towed to Audi of Columbia. What followed was over four weeks of my car sitting at the dealership with no diagnosis, minimal communication, and no loaner vehicle provided, even though my vehicle was completely inoperable. Because Audi kept my vehicle for so long without offering transportation assistance, I had to cover all of my transportation needs myself — rideshares, rentals, deliveries, and more. This caused significant financial loss and even impacted my business, leading to the loss of a client.

I purchased my Audi a year ago, and since then it has been in the shop almost every single month. Most recently, my car had to be towed to Audi because of a tire issue. After inspecting it, they told me they were unable to fix the tire. I asked for the vehicle to be towed back to my home, and they refused. What doesn’t make sense is that Audi covers towing to the dealership, but not back home—leaving me without transportation and with no help after they couldn’t fix the problem. On top of that, the representative I dealt with was extremely disrespectful and dismissive during the entire interaction.

Nothing but problems. Started 2 days after I bought my 2025 Q5. Parking brake failure allowing car to roll away. Multiple warning lights flashing on simultaneously on the instrument panel while driving on the road. Many trips to the dealer with no Audi fix. These issues exist in many other cars sold by this dealership. Must be thousands nationwide. The last software update results in a diagnostic to replace transmission. The car has about 200 miles. The dealer will have my car now for over 3 weeks before I get it back with no assurance it will be fixed. No Audi relief.

My experience with Audi of America has been extremely disappointing. In my personal experience, you shouldn’t expect meaningful help from them — I ended up wasting time going back and forth through emails, hoping for support or help in resolving issues related to the dealership I purchased from (Audi of Huntington). After months of communication, I found myself in the exact same situation I started in, still dealing with the problems on my own while Audi of America told me, “We can’t help.”

The “Audi Experience”… well let me tell you all about my experience and hopefully it will make you quickly walk away. For the last ten years my dream was to purchase an Audi Q5. In 2020 many of the stars aligned and I said let’s make this car dream a reality! I bought a beautiful brand new black Q5 and because of Covid it was delivered to my home. For 5 years I had no issues at all and really thought that this was a car that I would have for a few more years and then trade it in for a new Q7. Well at 5 1/2 months and 51550 miles which makes it 6 months and 1550 miles over my warranty everything changed. Out of nowhere and the SAME month I PAID my car OFF I had catastrophic engine failure.

Had 2015, 2018, 2021 and now the all new 2025 (mid-year) Q5. All Premium Plus. Pros of the 2025: fastest one and the turbo delay of predecessors was solved. Bells and whistles w/ the Premium Plus are excellent (360 camera, heads up display, add on of warm weather package, 20” tires, etc…) Cons: They must have only had tall men design, build and test it. (I am 5’2” on a tall day.) Side view mirrors are mounted too high and block sight-lines to pedestrians (regardless of seat position). The seats are supposed to be upgrades, but the headrests don’t adjust at all and are built for giants. I am deeply concerned about how my head and neck would do in a car accident. The headrests nearly touch the ceiling and provide zero support.

#Audi Pembrook Pines #Aud WestPalm #Audi Fort Lauderdale #Audi of Smithtown, Purchased a demo model Audi in 2023 with 6000 miles on the clock, car has been back for a major Fault to all of the above dealers. The vehicle is unsafe to drive, risks the lives of not only my family but the lives of others as the vehicle constantly breaks down, none of the dealers have been successful in repairing the vehicle, the vehicle once again has broken down leaving us stranded on the Long Island expressway with no place to stop and without a vehicle. It still has a factory warranty and service plan with low mileage. To anyone wishing to purchase an Audi vehicle, think twice as the service is shocking and they are not willing to assist in any way! Service department simply raises their hands and says “I don’t want to hear it!” This is unacceptable.

I wanted to take a moment to personally thank Audi and share how grateful my family and I are for the safety engineering behind the Audi Q8. Last night, my mother and I were involved in a serious head-on collision caused by a reckless driver. It was a terrifying experience but because of the incredible design and safety features of our Q8, we both survived. My mother was taken to a trauma hospital and, thankfully, was discharged with no serious injuries. I only suffered minor injuries from the airbags, which I know saved my life.

While the Audis look and drive nice, they are not cars meant to last. We have had two Audi's. An A4 and a Q5. The A4 had significant problems and needed a new engine. Audi refused to cover it as we were 5,000 miles over the warranty period. Their reasoning was that we did our own maintenance. The Q5 ended up with an entirely rotted subframe due to Audi putting a piece of plastic underneath which caused moisture to get trapped. These cars are only good if you buy them new and keep them for a couple of years. Otherwise they will not last and you will have to spend significant amounts of money to repair with Audi refusing to cover anything. Best to go with a Japanese car.

I bought a 2024 A4 Allroad. We own the car for about a year when my wife sat in the back seat and used the cup holder. When she closed it it broke. The Audi exchange in Highland Park told me it was not covered under warranty and would cost $1800 for the part only. I complained to the Audi corporation and the outcome was that would reduce the repair by 50%. I feel it is a poor design and should not have broken with a single use by an adult. I feel they need to redesign the rear cup holder.

A4 rental for three miserable days. Dashboard and console functions defy all reason. I'd rather pilot a space shuttle. The owner's manual is 338 pages of inexplicable gibberish. The gear selector is electronic, featuring two separate buttons labeled "Park" that serve distinct functions. There are DOZENS of symbols to memorize and a screen that makes you stop and park to use it. The A/C is weak, so forget about an A4 in 'Vegas or Phoenix. The myriad of arrows, dials, and buttons on the steering wheel will get you into an accident sooner or later. My wife is barely 5' tall and smacks her head on the roofline when getting in or out. AND ON AND ON.

We had an unacceptable experience at Audi Warrington during the purchase of my Audi A3. I was originally quoted a price by the salesperson for an A3, including the optic package. However, when my husband went to the dealership to proceed, he was quoted a A3 without the optic package — at the same price. When he questioned this, the salesperson, John, came out from yelling and responded aggressively, raising his voice and saying, “This is the deal or you can leave the way you came.” This level of disrespect is shocking and completely unprofessional. Things only got worse from there. When I received the vehicle, it had not been detailed, and the seat was ripped. This is unacceptable from any dealership, but especially from a brand like Audi. Audi needs to have training on customer service.

I had a deeply frustrating experience with Audi Canada and Audi York regarding a serious recall issue with my Audi Q5. Initially, when I reached out to Audi York about the recall for the after-run coolant pump, I was met with denial and unprofessionalism. It wasn’t until my car nearly caught fire that they acknowledged the recall and rushed to process the ticket, which was already overdue. After this alarming incident, I was informed that the repairs, including the turbocharger, would cost around $9,000—issues that arose due to the delayed recall fixing. This situation left me feeling abandoned and concerned for my safety, especially since I am financing the vehicle.

Just Stay away. I was a diehard Audi guy but after the past couple years of fighting with dealers over extended warranties that always have some way to say your car is not covered just done. I have friend that have BMW's and Mercedes that don't have near the issues I have with Audi. The brand is just not the same for last years and the quality just keeps getting worse.

I hate this car. The electronics are so amateur. Infotainment the worst. Uncontrollable. Authoritarian takes control when least expected. Interrupts your listening experience. Takes the wheel even when turned off. Cruise control changes with speed limit changes even when turned off. Often won't let me open the door for my wife.

Picked up my brand new 2025 S5 model last week. First 2 days was filled with connection issues. Followed up with being locked out of my car while being downtown without being to get back in. I was told I need to take an Uber home instead by Audi.. Digital stopped working at this point as well as both of my physical keys. Had to delete the digital key myself, in order to get my physical keys to actually start working again..trunk pop switch on the door comes right out, as in the plastic moored piece does not fit and is loose. Keep in mind this car is less than a week old.. Drivability is not close to my previous ‘21 S4.