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Audi • General Complaints • Sludge

Anthony of Brooklyn NY (12/19/08)
When going into another lease with Audi they sold us a maintance program that covered everything except tires and wiper blades. After 8 months, I come to find out that brakes are not covered under this program, when it was specified prior to the contract signing. This added maintanace cost to the car puts the automobile in another class. Had this been known, we would have never leased another Audi. By the way this is our second Audi with this dealer and the last one had the maintance program included. Of course everything was covered then, but for some reason now they are charging for the program and not including all that was before.

The damage will not be know until it is time to have the brakes done etc. As far as my relationship with this company, it is tarnished for good. The fact that they operate this way makes me sick and I will be sure to tell everyone that I know what kind of company Audi USA is.

Cliff of Collegeville, PA December 15, 2008

Cliff of Collegeville PA (12/15/08)
While driving my 2003 Audi A4 1.8T the engine started overheating eventually shutting the engine down. I took it in for repair at my local garage and they said the timing belt was shreaded. After further investigation the timing belt failure caused major damage to my engine bending four pistons and warping the head gasket. After doing some research I found out there is a pending class action law suit against audi due to their timing belt service recommendation being 50K overdue. The new recommendation for the effected models is every 40K.

In a nutshell their timing belt tensioner system has a design flaw. Of course Audi is trying to settle the law suit out of court to refrain from having to omit fault resulting in a recall which would cost them more money in the long run. The claim period for the law suit ended Aug 31, 2008; my belt went Oct 2nd. Audi and the settlement administrator were required to notify all class memebers (2001 -2003 owners of VW passats and Audi A4 with 1.8T engines) of the issue offering free inspection (but not replacement) of the belt which could cost upwards of 1700 alone. The settlement also offers reimbursement to owners whose engine was damaged as part of the belt failure.

Unfortunately we did not receive any notice and although we are trying to file a late claim (settlement is scheduled for today, Dec 15, 2008), we are currently back 4400 dollars and counting as the car overheated again after the work was done. This is my second post on a totally different topic but of the same theme: Audi makes great looking cars, but they have poor engineering and they demonstrate poor product reponsibility.

Julie of Lexington, MA December 11, 2008

Julie of Lexington MA (12/11/08)
On October 12, 2008 my 2007 Audi A6 Wagon got on fire while we were driving down the Mass Pike. According to Audi the wire harness had been installed incorrectly causing the wiring insulation to be worn away everytime someone moved the passenger seat. It took Audi over a month to repair and replace wire harness. I am still terrified to drive the car which they have forced me to keep. I wanted a refund for car I purchased in April 2008.

Tyler of San Diego, CA December 8, 2008

Tyler of San Diego CA (12/08/08)
My 2004 Audi A4 CVT transmission went out and stopped functioning when the car had just over 40,000 miles. There was no warning or any indication of malfunctioning prior to the CVT transmission's complete failure.

Needless to say it cost me more than 7,000 dollars to replace my transmission with a refurbished model from Audi. I don't know how many miles are on the refurbished transmission or exactly what type of shape the internal components are in. The first replacement they sent to the mechanic was extremely dirty and did not look to be in acceptable shape considering I was paying 7,000 for it.

Also, I received no reimbursement or credit upon them taking back my original transmission. Audi didn't offer any type of assistance when I contacted them and told me that they would not be helping me with any of the financial responsibility as I bought the vehicle used and could not provide all the maintenance records. I would love to take part in a class action law suit against Audi in an attempt to seek retribution for the financial burden that Audi has placed upon me in such an unacceptable and untimely fashion.

Edward of Woodbury, MN December 6, 2008

Edward of Woodbury MN (12/06/08)
Hello, I have owned several Audis and unfortunately the only good things I can say about is an old model CS4000. I have spent well over fourteen thousand dollars to keep my A4 and A6 on the road. I would never/ever buy another Audi in my life. My comment about new A6? Buy it so you can learn how often they break and how expensive maintenance of Audi can be, especially after warranty expires. The new A6 is no different and with its complexity and unreliability, it will cost you a fortune to keep it on the road. Unhappy Audi owner

John of Liverpool, England, OTHER November 2, 2008

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