|
Norm of Lapwai ID (06/29/08)
I recently bought a starter solinoid at auto zone. Two days ago, I was thirty miles from help of any kind, (in the mountains) and found out the solinoid was dead. I simply by passed the start leg , started the engine and drove home. Today, I returned the selinoid for an exchange, only to be told that the start leg on the solinoid had been by passed so there would be no exchange. When I told him that the start leg was dead and if it wasn't I wouldn't have had to by- pass it in the first place.
This fell on deaf ears. What was I suppose to do walk home, I'm seventy years old? By- passing the start leg did no damage to the thing, It was already shot. What is a guy to do when they will not honor their parts. The thing lasted less than two weeks.
I live over twenty miles from town and I made a special trip to have this thing taken care of. Well it has been taken care of -----by NAPA AUTO PARTS
Stephen of Houston TX (06/27/08)
I went to Autozone to replace a battery that I had purchased from them. I bought the previous battery about 3 years earlier. The warranty info was supposed to be kept in their system. I gave them my phone# and my info did not come up. They told me that I had to buy a new battery at full price and that they would only give me back the $8.50 core charge. The manager would not replace my old battery or give me a prorated price on the new one. He then lectured me about keeping my receipts. I asked for his District Manager's phone # and after a few minutes he grudgingly gave it to me.
I called the DM 2 days later. I told him about the situation and He told me that the Manager should not have treated me this way. He agreed to split the difference in the price of the new battery he just needed to call the store manager and arrange it. He called me back an hour later to tell me that he could not give me my money back because of some state tax requirement but that he would give me a giftcard instead. I offered to let him put the money on one of my credit cards if he did not want to give me cash. He refused and told me he could only give me a giftcard. I cannot get my money back from them and they will not stand by their warranty even though the new battery looks just like the old one. It even has a manufacture date of less than 3 years. They took my money, and they insulted me twice and changed their story. I was in retail for 10 years. You don't do this to a customer.
I was out the cost of a new battery approx $100. I was also insulted and lied to by two members of their management.
Greg of Saint Charles, MO (06/02/08)
I waited at the counter while the guy ate his lunch then he came out and I asked him to read th ecode in my car. he handed me the code reader and said go read it my self. He was lazy and rude. I will never go to auto zone again. I already said that about the store in o'fallon, mo so I should have know better same bad treatment there different guy.
I left and went to ADVANCED AUTO PARTS the guy meet me at the door and asked how can he help me. I asked him to read the code in my computer and he did and he was happy to have a customer. I always have a good experience at advanced auto parts I would recommend them if you like getting treated good. I spent 105.00 dollars on this visit.
Rachael of Phila PA (06/01/08)
I got to the store at about 750pm on may 31 208. While i was waiting pateintly to be helped i noticed what seemed like the manager talking on her cell phone around the front of the store cashing out a register while 2 other employees were busy helping other customers. a line formed behind me while she did nothing.
Then she came to help me and all i wanted was to get my check engine light tested so i could find out what was wrong with my car. And i drove out of my way to go there to get the service check because it was offered free there and the woman who seemed like the manager was annoyed and told me that the store doesn't do them after 5pm. I was so upset but i calmly left the store not seeing a sign anywhere that stated that they only offered that til 5pm. I felt that she was just being lazy when i waited in line for about 10 minutes and she saw me waiting there but when she finally came to help she pretty much refused to help me.
Well because of this rude and lack of customer servise i will never shop at an auto zone willing again. If she was that rude then the rest of the stores must eb the same. And i always have car problems so now my business will definitely go somewhere else. I would rather pay a little more to get nicer people to help me cause free or cheap isn't always better obvously
Leilani of Troutdale OR (05/22/08)
My halogen headlight went out in my car, so I stopped by and purchased one at a Autozone nearby my brothers house. I asked the salesguy if I could change it myself and he told me how to do it, emphasizing that it is really important to make sure it gets twisted back in tightly or it could fall out and cause a fire because of the heat from the halogen bulb. I must have looked a little confused for he said< 'never mind, I'll come outside and do it for you real quick. ~ which I thought was very nice of him. So he did. As he was doing it I realized that he was changing the wrong side. He was being nice and was in a hurry so I didn't say anything to him.... figuring that I could change the other side in the morning (it was already dark).
One of the other salesmen came out and asked him to hurry for he needed him inside. He was done right after that and told me, I was good to go!. I went back in to the store and purchased a second light before we left. My neice and I got in the car and drove to my brother's house 4 miles away. Less than half the way there my car was smoking under the hood. By the time I pulled into his neighborhood, my neice yelled out that my car was on fire. We jumped out and called 911.
I called Autozone while waiting for the fire department to get there... took them less than 7 minutes and we were told on the phone not to put ANY water on it at all. Just to stand back and wait for the firemen to get there.... I contacted AutoZone many times regarding this issue just to be passed from one person to the next and then of course to be told that it was not their fault. They came and took the car somewhere at one time and had it tested by one of their professionals ~ and came back with it not being their fault. The fire marshall states that it started in the area of the bulb. Please keep in mind that he had changed the wrong bulb and it is in that area that the fire started. So it could not have been from the bad bulb or anywhere near it.
Consequently my car was totaled! The area where the bulb was replaced was the cause of the fire. It burned so hot and so fast that the hood had to be pryed open and one of the tires had even caught on fire. My father had recently passed away and that is what he left me in his will. He didn't have much but he cherished his car. Took excellent care of it. I have all records.
Jason of Fort Worth TX (05/22/08)
As an employee of Autozone for 13 years, I was fired today to save a commercial customer that does a fair amount of sales through the Autozone commercial sales department. The patron parked in an unsafe area of the parking lot where when parked makes it almost impossible for arriving customers to see people exiting the store. a few months ago a little girl almost got hit in the lot by a car because someone had parked here.
Since then I had made it a point when customers park there to remind them that it is NOT a parking space and if they could please move there vehicle. Some comply, others leave to move it and don't come back. the bottom line is that I am concerned with the safety of the pedestrian instead of the convenience of the person that parks there. Granted, the lot right there is not a fire lane or a no parking zone, but it blocks all vision of drivers entering the parking lot to pedestrians walking from behind the vehicle.
It's too bad to risk someones personal safety to save an account that doesn't understand can you please put your vehicle in a parking spot! When people park there it makes it dangerous to customers leaving the store!
Bottom line is that Autozone chose to keep the customer over a tenured employee. Business is business, but injury lawsuits are costly.
John of Lorena TX (05/21/08)
I went in to Autozone in Hewitt,Tx to return a lawn and garden battery that had been purchased the year before. I was told by Carlos, the representative that they would give me $4 toward the purchase of a new one. I explained that when purchased I was sold a warranty for replacement and that since I paid extra for the warranty it should be covered. He informed me that $4 was all they could do. I asked what the extra was for and he stated a warranty but that it was not good on lawn and garden. I said it looks like I paid extra for nothing and that I felt like I had been taken advantage of. He then proceeded to laugh and said yes I guess so but it was too bad.
I asked about my money back for the warranty or at least honor it one time. He again laughed and said no. I became angry at this point and asked for the manager. The manager on duty at the time came out and as I am explaining the situation and telling him how rude and insulting Carlos had been, Carlos is standing ten feet away snickering, huffing and laughing the whole time. I finally left the store seeing nothing was to be done. I then contacted Autozone directly and was given a canned response that they would be in touch soon.
I am out the money for a battery, a warranty that was not supposed to be sold anyway and completely insulted with not even an apology.
Kathryn of Gilbert AZ (05/12/08)
On Monday 5/5/08 I went into this AutoZone store to get my 7-year battery replaced after only 19 months of having it in my car. I was being waited on by a Ryan who during the time he was to help be took 3-4 phone calls. Another employee at the store started to help others who had arrived at the store after me.
As the phone was ringing for the 4th time I finally told Ryan he needed to allow someone else to answer it because it was my turn to get what I needed and get back to work. Ryan did finally allow someone else to answer the phone. But the whole time he was putting in a new battery he continually was telling me how rude I had acted, I needed to learn to wait and I must be having a bad day. I was having a good day until I had to deal with this store employee.
I feel that if I had been a sweet young female he would have helped me immediately (I am in my 60's). I feel if I had been male I would have received better service. I feel this young Ryan needs to be educated on customer service and age or sexual discrimination. I went away from getting my battery not feeling like I want to ever walk inside that store again.
Papyrus of Union City CA (03/15/08)
I bought a car battery 2 years 7 months ago with the 3 years warranty at Autozone. When I bought it the sales person was really nice and made me believe that I got a good deal (Autozone will replace the battery if it dies before 3 years). It turns out it is a bogus deal. When my car battery died (2 yrs 7mth), I brought it to Autozone in Union City, CA. The salesperson said that he needed to recharge the battery and tested it before he could give me a new battery. So I waited for 3 hours to get the battery charged. When I came back to get the new battery, he said that the old battery was fully charged and I do not need a new battery. I insisted that the battery is bad and there is no point to recharge it and to find it dead again later. Autozone is the only store in California that recommend their customer to continue using a bad battery in the car with a caveat that they will give you a free battery recharge when it dies.
I argued with the salesperson and they said that my car alternator was bad. I asked them to test the alternator. They tested it in front of me and everything looked good. My car alternator was charging around 13.7Volt to 14Volt. In a desperate move to show I am wrong, the salesperson continue to switch the test machine until he got a number 37A, then he told me that my car alternator was bad because a new one charges at 97A (even though it was listed as maximum Amp for the new alternator in their computer list). If the alternator has to recharge the battery at 97A, I think the battery is really bad or it will burn my good battery. So I continue to argue with him and escalate it to the assistant manager, Eugene.
Unfortunately, I got a bad assistant manager in this location (Union City). Instead of trying to help me, he just scolded and insulted me in front of other customers and blamed the whole things to my car alternator. I left the store feeling humiliated, a big increase on my blood pressure, increase on my heat beat, really upset. So the next morning, I found out that I was right and the car battery is almost dead (I just left the battery in the car for one night after I installed it). Luckily I could still start the engine. This time I drove the car for an hour to work and recharged the battery at the same time, and hoped it would not die when I was ready to go home later. Luckily, the battery still had enough juice and I could start the car and drove it back home in the afternoon. I decided to go to Costco to get a new battery on the way home, but on the way there I stop at Autozone in Fremont and pushed my luck there.
This time I pretended to just got a battery problem and I asked the sales person (he looked like he was still new there) to test the battery in front of me. While he tested it, he told me that my car alternator was bad because the test machine showed everything is ok (well, I guess he is not that new and have been trained to say this too). Fortunately for me and unfortunately for him, the test machine showed BAD BATTERY at the end of test and we both saw it. This time he could not make any excuses and I got a new battery. Lesson learned: NEVER NEVER BUY WARRANTY CAR PARTS OR BATTERY AT AUTOZONE. If you still insist to buy the auto part there, then you will have to hassle with them later when the part falls apart. If you are lucky like me, you will get a new salesperson and you will get the auto part replaced at no cost. If you are unlucky, you will get the Eugene guy and you will get high blood pressure, have to spend extra money to prove that you are not wrong to them, and still don't get the auto part replaced (more extra money). This is my last visit to Autozone. Next time I am in need to buy auto parts, I will go to Kragen for sure. One month after this ordeal, my replacement car battery is still running good. My old car alternator still recharges the battery well.
Tamaya of Houston TX (03/08/08)
I went to Auto Zone to get a new battery put in my car. I admit, when I went I had a small power steering leak but it wasn't doing any harm right then and there. After the guy installed my battery, my car wouldn't start. I was at Auto Zone for five and a half hours total. At first they said the reason was because my terminals were old. Second they said because my car alarm needed to be reset. Then they started working on the fuses under my hood and said that my battery fuse went out so they went to buy another one.
When they got back and put the fuse on, my car still would not start. Another guy came to work on my car to figure out why would not start and discovered that the first guy put the battery on backwards. They turned the battery around and every time they would try to put the positive terminal on there was a spark. The general manager decided to call her husband to figure out what was wrong with my car. He finally got the car to start up then it started to smoke.
Next, he told his wife to check my alternator because he heard a noise coming from under the hood and they discovered that my car was running solely off of my battery. I was thinking this noise was not there anytime before he got my car to start. When I got in the car the ABS light was on. I told them and they said all the lights are going to come on since my alternator is going out. It confused me because none of this was happening to my car until they all started to mess with it. On the way home I discovered that my radio didn't work and my clock in my car didn't work. The lady priced an alternator for me and gave me the number to a guy she knew who fixed cars and that was about it.
Mary of Redan GA (12/12/07)
Waitng patiently for a service that was offered on a sign on store window (Free engine check).After waiting in line behind several customers.I was told by cashier that he would be with me in a few minutes.In a few minutes he started to assist me. I walk outside to my car ahead of him but, he stopped again to assist more customers. I waited outside a few minutes thinking that he will come outsides soon. I return back inside the store. I got back in line again behind four other customers.
While waiting another customer received services outside the store by another employee of the store. So, I ask the cashier was there anybody else here who could wait on me(sense he couldn't seem to tear himself away from his register to help me). The Manager Jeanelle so rudely and abruptly interupted my coversation with the cashier from accross the room. She said we are giving you a free service so, you just gonna have to wait, because our paying customers take preference over you.
Adrian of Moreno Valley CA (11/17/07)
First of all people. I work at autozone. if u people are gonna be buying a battery , starter, alternator, or any other electronic part, i promise you, that no one is gonna refund it. go ahead and complain all you want, u aint getting the money back.
Debra of West Sacramento CA (08/14/07)
My mother bought a brand new battery for her car and it went bad right away, so when we tried to return it three times and even took the car to a mechanic shop and he said the battery was bad, Auto Zone in West Sac., CA refused to replace it and refused to give us the corporates phone number.
My mother had to have the car towed to the shop and spent almost eighty dollars to have it diagnosed. and she is still out the money on a bad battery and finally went to Kragen to buy another battery after they checked the battery from Auto Zone and said it was bad also.
Rita of Maricopa AZ (02/17/07)
I bought a fuel pump from Auto zone and had a local certfied mechanic install it .About 3 to 4 weeks later, my car went on fire.The fire dept came and I had the mechanic check it -- it was due to a faulty fuel pump was what the fireman and the mechanic told me. It was a miracle the car was parked when it happened,we could have all been killed.
All the parts under the hood had to be replaced they were melted and the paint was peeling off the hood and on the sides so a new p[aint job was needed and even the tires were starting to melt.
Jackie of Covington GA (07/26/06)
My fiance bought a $74.00 car battery for my car because I told him my car was not starting and I thought it was the battery. By the time he got to the house my dad had already cleaned the battery in my car so the car was working ok. The battery in my car was about one yr. old, I had bought it from autozone prior. It must have been no more than 30 minutes my fiance tried to return the new battery back to autozone and they refuse to take it back or if they did they was only going to refund $29.00 the price of an old battery.
Bob of Desert Hot Springs CA (07/25/06)
ATK Engine on 10/27/2004 was purchased that was ordered with 3Yr. 36,000 Mile warranty. Was defective. Autozone does not want to warrant the defective motor because they say it has been more than 18 months which is not true and has nothing to do with 3Yr. 36,000 Mile warranty.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
