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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Kenya of Aberdeen, MD February 18, 2009
Kenya of Aberdeen MD (02/18/09)
An autozone tech damaged my windshield while replacing my windshield wipers. Autozone referred me to Safelite to repair the windsheild on my 2001 S430 Mercedes. When I took the original quote to Autozone it was for 265 and some change. A day later Safelite calls me and says now it going to cost 940 and some change because the windshield is heated and has rain sensors. They schedule the appointment for Friday. On Friday I get a call they are picking up the windshield from Mercedes Benz of Reistertown and 30 minutes later they tell me the tech broke the windsheild where the sensors are located and it would take them another week. I couldn't get a decent estimate in Maryland on short notice so I cancelled and went somewhere else.
I had to drive to Devon, PA from Aberdeen, MD to the Mercedes dealer to have the windshield repaired the total cost was 1188, gas to and from, and a day off from work. Now Autozone does not want to pay the 1188 and is demanding I give them the second estimate from Safelite who not only sabbatoged the claim but broke the new windsheild and had the nerve to call after I had cancelled to say they were coming to repair the windsheild. This started on January 27th and as of today February 17th I still have not been paid the full 1188 because Autozone does not wish to pay for the updated estimate from Mercedes. Autozone blames me for not communicating the estimate change from Safelite. Tina of Norcross, GA February 13, 2009
Tina of Norcross GA (02/13/09)
I had a 1989 Toyota Camry that I spent 4 years replacing all the original parts until I practically had a new car. The only original part was the engine which was sound at 170K miles. I went on vacation and left a vanity light on in my car. A neighbor called and told me. My battery was dead when I returned. I had AAA boost me and went to Auto Zone at 10pm on 6/25/07. The worker was angry that he had to work and said he was going to fake a pain to go home to continue working on a car. He told me what battery I needed and installed it in my car. He said it would take 45 minutes. I came back in 40 minutes and he said he was actually done in 5 minutes.
The next day, the car cut off in the middle of the street after noon and was smoking from the left side. A passerby tried to lift the hood and jumped back saying the battery was on fire. My car burned in the middle of the street. I went and told Auto Zone and after ignoring me for a week, they came back and said they were not liable because batteries don't catch on fire.
I spoke with the Store Mgr K. Overton. He gave me the name/number of his District Mgr M. Stebbins. I called 3 days and left messages and they never responded to me. I filed a civil suit and will be in court with them on 2/13/09 to seek compensation for my lost and fees. I have not been to an Auto Zone since then and will not. My mechanic always chided me for going saying their parts were no good. I learned the hard way! I lost my prized restore car to a battery installed by a disgruntled worker who wanted to go home so badly that he bungled up replacing a battery.
My car is not drivable and cannot be repaired due to electrical damages. I lost thousands of dollars in parts replaced, labor charges and time. I had to rent a car for a month before I found a 1997 Dodge Stratus and had to immediately start replacing original parts in it as well. I won't replace them all, just if they go bad. Joe of Washington, DC January 30, 2009
Joe of Washington DC (01/30/09)
I need an EGR valve, we called auto zone to see if they had one in stock. My customer calls auto zone and was immediately put on hold. In the meantime we went to another parts store all the while still on HOLD. The other store did not have one in stock so we were not far from Auto Zone . We stopped at auto zone mind you we are still on hold . and basically for principal reason, we go into the store and there is absoutely no customers in the everyone standing around B/S ing my friend still on hold at the auto zone we are standing in. We give the counter person the information , My friend see the so called manager and asks him when is he going to pick up the phone , he looked shocked and knew he was wrong cause he was the one who answered the phone. This is the type of service that gives companies a bad name. I am an ASE certified Parts Specialist with over 30 years experience in the automotive industry, yet when I applied for a position there I was denied, and, was given no reason why. Auto zone in DC needs an aweful lot of work. My advice is to pay the extra money and get quality reliable service by going to smaller privately owned auto part stores
Ralph of Tell City, IN January 28, 2009
Ralph of Tell City IN (01/28/09)
I purchased a Distributor cap from autozone and had it installed by a competent garage. Six months later the cap failed, one cylinder stopped firing completely, the gas washed away the oil in the cylinder and the cylinder rings wore so much it lost compression on that cylinder. My mechanic showed me how the cap had zero spark on that wire, we replaced the cap and it fired fine again but the engine has a permenant miss now. I contacted Autozone, the manager said to bring the cap and a estimate and they would put in a claim. I dropped off the cap and estimate on a Friday evening.
On Monday he called me and said the cap I dropped off was not a autozone cap. I went directly to the store...the cap was not a duralast cap...and it was not the cap I dropped off either. I called the district manager to tell them what happened. She practically accused me of lieing. Then she told me to bring the cap and a receipt for it with a estimate and they would put in a claim. I said you have the cap and why didnt you ask for a receipt with the first cap. She said well the manager was just trying to help you out. Then I said I dont have the duralast cap your manager switched it for this gm cap. She said why would he do that..this conversation is over and hung up.
I called the regional manager. By now I am mad but I also know I am screwed. They have the cap and the proof that the cap was defective. The RM was much nicer, when I asked him why if the store policy was that all returns has to have a receipt, did they take the cap without a receipt. And now they insist on one. He didnt know. Said he would look into it and get back to me. It is obvious to me that they just wanted that Dist cap back. With out it I had no recourse. I will not be so trusting again.
To rebuild the engine is around 3000 dollars. The wear and tear on my blood pressure is priceless. Thomas of Wadesboro, NC January 18, 2009
Thomas of Wadesboro NC (01/18/09)
i went inside the store to buy a part. i gave him a general ideal what i wanted and trying to get fix. i asked him could he come outside to take a look at it. he reply he know what i was talking about but face showed a different impression like he did n't care and he made no effort to go outside to see. as much money i have spend with them that was cruel.
i went to auto zone competitor advanced auto. once i saw that he show no concern. and i told him that was alright i just go to advanced auto and i left. this occurred 1/17/09 around 9:15 am .
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