Complain about a product or service

Bell Road Toyota

Phoenix

Vickie of Sun City, AZ October 16, 2009

I called and made an appointment to have my oil changed. When I got there it was like being invisible. Finally one service tech. said he'd be right with me. Then Bob looked up my information. I gave him the card they sent me to get a third free oil change. He said they failed to mark one and so my card was not any good. If I already had my three oil changes why did they not notice on the second one that I was not able to use the card again? I already have had buyer's remorse for the agreement I made but that is my problem and has nothing to do with the car. Thank you.

Sofia of Phoenix, AZ May 25, 2004

MY AIRBAGS FAILED TO DEPLOY ON MY USED 1997 DODGE CARAVAN PURCHASED AT THIS DEALERSHIP 12/6/2000. I HAD A TOTAL LOSS ACCIENT ON 4/16/02 W/THIS VEHICLE & MY HEAD HIT WINDSHIELD.THE PASSENGER SIDE DEPLOYED (WHERE NOBODY WAS SITTING)

BUT NOT THE DRIVER SIDE HERE I WAS! I ALSO PURCHASED AN EXTENDED WARRANTY & GAP INSURANCE THROUGH KAREN AT THIS DEALERSHIP.FILED THREE CLAIMS W/HER SINCE INCIDENT;;MOST RECENT ON 4/04;;FOUND OUT THROUGH CONTACTING WARRANTY CO. YSELF THAT MY REFUND CHECK WAS ISSUED TO DEALERSHIP IN 7/02!!!! KAREN HAS NEVER STATED THIS & EVEN TO DATE HAS ONLY CONTACTD ME ONCE DUE TO THE FACT I E-MAILED HER THROUGH DAIMLER-CHRYSLER!! SHE WAS VERY RUDE & TOLD ME NEVER TO E-MAIL HER AGAIN.I ALSO HAD A CLAIM FOR CAR RENTAL RE-IMBURSEMENT THROUGH MY GAP INS. SHE WILL NOT ANSWER QUESTIONS,REPLY TO PHONE ESSAGES ETC.THE WARRANTY CO. I NEED ADVICE AS TO HOW TO OBTAIN MY REFUND W/THIS CO. & I FEEL SINCE THEY TO DATE HAVE LED ME TO BELIEVE THAT MY WARRANTY WAS NEVER CANCELLED THAT I AM DUE INTEREST, &/OR SOMETHING TO COMPENSATE ME FOR MY TROUBLE.

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