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Michelle of Decatur GA (08/28/08)
I went in to Bill Heard of Union city on Aug. 4,2008, After doing a application online. Garth Cooper called and said we have you preapproved.so i went into the dealership. I told them what i wanted my payments at what or about what i paid for the KiA. We proceeded outside to look at vehicle. I only TEST DROVE one TRUCK. 1500 Ram pickup. When I drove the car the mileage 73,+ miles. 1day later the odometer said 75+ miles. I immediately call them and ask what is the problem. They assured me I looked at it wrong. HOW can I look at it wrong when I only one test drove one car and the 1st thing i told them was i wanted a car with not that many miles..I felt that 73 was kinda of ok. Well when i went back in the next day they gave me a new mileage sheet but i kept the old sheet to. 2nd problem It has been 24days since i've had the truck. Wells Fargo my old finance company for my trade in called me on Tues. that they have not received my payment for this month.I told her i traded that truck in on Aug 4. She looked at my account and say they called called several times for a payoff but has not paid off anything. since i read all the emails and heard the news report about pay offs. I called and said You all have called wells fargo 3x's to get a pay off and have not sent one payment to them. So i went ahead and made the payment on the KIA that I DON'T HAVE so that my credit won't get ruined. Annette proceeded to tell me that the car can't get PAID OFF BECAUSE THEY DON'T PAY OFF CARS THAT HAVE MORE THAN 75K ON IT. NOW WHEN WERE YOU GOING TO TELL ME THAT. AND I AM DUE TO GET MY TAG ON SEPT 4. I WILL BE RETURNING THE TRUCK FOR MY KIA. I MAY SUE THEM THAT IS SO FRAUDULENT.
Amanda of Palacios TX (05/01/08)
February16,2008 My sister-in law and I went to Bill Heard and were met by Javier Romero we told him right from the start that I had no credit and have been turned down by several other dealerships he said no problem he would see what he could do. I said I would put 2000 down. I test drove a 2008 Chevy Aveo with 3689 miles on it and we went inside to discuss details. I was told if i put 1000 more down I could drive the car home that day so i did. Well 6 weeks went by and I had not recieved my license plates or any bill. So went to look over my contract and it was not in my envelope with the mileage information and a few other papers i had to sign. So I began calling Javier and emailed him also never got a reply so I drove to the dealership and was told there that they were unable to finance me with the bank that they were trying to work with. So on that day spoke with Jackie Morales which is a finance Manager and she thought it was my first visit there and had no clue i had already had the car for 6 weeks already so I had to sign contract papers and everything all over again on that day which was April 7 2008 and was told I needed to put another 432.00 dollars down payment added to the 3,000.00 I had already given them. So i returned on Monday to write a check and was told i needed a cashiers check. So i got one and drove all the way back same day to give it to them. It is now May 30 2008 and I recieved a call that I need someone to sign contract with me and for me to call Javier with the persons information so I called him today and my sister gave all her information to him. So I am still waiting to find out if i will be able to keep the car or not
Jamie of Cumming GA (04/16/08)
I purchased a 2005 Mercury Sable with only 40,000 miles on it in May of 2007. There was a door pannel missing and Bill Heard Chevorlet signed documentation stating that they would replace it free of charge to me, however my phone calls have not been returned and I have also been hung up on a couple of times. I also had to have the transmission rebuilt in March of 2008 because it was not shifting out of 2nd and 3rd gears.
I had to pay $2,500 on a car that doesnt even have 60,000 miles on it yet and I have not had it a year yet. I have had to take time out of my busy days to call them just to be told they are working on ordering the pannel for six months and then to just be hung up on. I am very dissatisfied with this dealership and will NEVER buy from them again and will HIGHLY recommend against doing so.
Jason of Columbus GA (03/12/08)
I had a gift of a free oil change and lube for christmas. I took our car in and got the free work. As it was very cold that day I did not check under the hood or car, after getting home and looking under the car I found that the lub work was not done. The oil and filter was right but I wonder what other things listed on the paperwork as completed were never done. I know this must be common practice as the paper work asks that you contact them first if there is a problem.
The front end was not lubed this time.
Dawna of Webster FL (03/03/08)
My husband and I purchased a 2007 Chev Silverado on 3/31/2007 and have been trying to get the dealership to explain to us why the purchase price of the truck was higher than the sticker price. We have learned that they took our trade ins, paid them off but didn't tell us that most of the money we owed on them was added back to the price of our new truck. They say it's listed on our contract that way but we haven't been able to get them to show us were! We have heard of this but thought it was illegal to do this. In our contract it says under the arbitration laws, rule 20) violation of Florida's Deceptive & Unfair Trade Practices Act they cannot add to the cash price of a vehicle as defined in 520.02(2) any fee or charge other than those provided in that section & in rule 3D-50.001, Florida Adm. Code. All fees or charges permitted to be added to the cash price must be fully disclosed to the customers in all binding contracts concerning the vehicles selling price. We went to the States Attorney and got nothing! We went to consumer fraud division of Florida and got nowhere. Anything you can do would be greatly appreciated.
We have suffered a financial break down in our home because the payments on the truck are so high and we can't get the dealership to compromise on this contract. All we want is the money back they overcharged us on the vehicle. Then the price would go down, the payments would go down. Nevermind the stress it has caused us trying to get someone to look at what they have done and fix it!
Trey of Deer Park TX (02/12/08)
My wife traded her Honda Civic in on a brand new Trailblazer at Bill Heard in Sugarland. She has spotless credit and with the trade got an acceptable interest rate for a 4 year loan.
They called her back a few days later to tell her that the financing had fallen through and she needed to come back in to make another deal. When she arrived back at the dealer the only way to get the same payment was to either lease or extend the loan term because of an increased interest rate. They also told her that they had already sold her Civic and she could not have it back. Backed into a corner, she was completely taken advantage of by these people and I felt that they forced her to sign into a horrible deal. I would be part of a class action lawsuit for unscrupulous business practices in half a second.
In the end, we ended up having to sell the Trailblazer because she could not afford the new payments that they forced upon her. It was embarrassing, unethical, and they completely ruined what was supposed to be an exciting and wonderful purchase. I will NEVER recommend or buy from them again.
Laura of East Bernard TX (01/04/08)
I searched out a car on the internet and found the car that I wanted on Bill Heard's website. The website listed a 2008 Chevrolet Equinox LTZ in the color that I wanted. From Bill Heard's website I requested a quote. The quote was emailed to me referencing the exact model number that was on their website. I contacted them to make sure that the car was still on the lot and that I would be on the lot that evening to look at the vehicle. When I arrived on the lot, I was informed that the car that was quoted to me was actually a program car and the salesman had just driven off the lot in it. Also, I was told that the quote they gave me was for a 2008 LT and not an LTZ, but they would honor the quote for the LT. I showed them the quote that I received and a copy of the Bill Heard web page that listed the model number on the 2008 LTZ. They would not budge. I contacted the Sales Manager and the Operations Manager the next day and both told me that they were sorry for the confusion, but that they could not sell the LTZ for that price because they would lose money, but again they would be glad to sell me the lesser LT for the quote. Looks like a true bait and switch to me!
The day I went to the lot I was prepared to purchase the vehicle. Even had the title to my trade in with me and proof of income. The dealership is over 30 miles from my home and we had to make a special trip into Sugar Land to purchase the vehicle. Needless to say I am very angry that Bill Heard would have the arrogance to expect anyone to go into their place of business with a quote from one of their associates and expect us to lay down and pay that amount for a lesser car. I refuse.
Sheila of Orlando FL (11/01/07)
I went to bill heard last year in May and the Sale person told me I have to get the gap insurance and the extend warranty on my car. This is what happen I was able to receive the car on my own so my mother is the owner of the car and they put me as the co-owner and made like I stay at the same address so that the car would get finance. A compnay call Regional Acceptance is the finance company and every time you get behind or something they call your house with attitude and calling you stupid. They had mistplace one of my check and it toke them a year to get it resolved. I call Bill Heard back about a spare tire and they said I had to purchase one on my own because a friend of mind find out that I didn't have a spare tire in my truck. I said the same thing these people said I will never buy another car from these people again because they are big time lier and nothing is truth out of this company.
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Yalanda of College Park GA (10/11/07)
On September 16th, I went to Bill Heard to trade in my car, a Ford Focus 2000 that is financed through CNAC (JD Byrider). My salesman was Keith Vance. My credit was pulled and I was told by Keith and the Finace Manager name unknown that my credit is too new and that I wouldn't be approved so they asked if I knew anyone that co-sign for me. My fiance in which was with me tried and it didnt work cause he was in the process of buying a home. So Keith asked if there was anyone else I knew and I said no, then I said my grandmother might but she stays in Fla. I called her and she agreed to help me out. And I took her information over the phone, social security and all. She was approved instantly. They first put me in a Equinox with payments at 622.00. I was told that my Focus was worth 1,500 and that I could use the factory rebate of 500.00 towards the car and the rest would be added to the loan. I signed the papers and gave Keith my key to the focus. then that night I decided that I would not be able to afford a car payment that high and went and exchanged the car for a HHR which price is at 18,000 selling price. My total loan came out to 23,000 with charges that I dont know where they came from. They mailed my grandma the papers to sign and I never got paper work. Two weeks from the date of purchase I get a call from CNAC stating that they didnt recieve payment from me. I told her that Bill Heard was supposed to be paying my car off. So she called them and was told by a Connie in processing that there was no trade in my paperwork. So I was upset left work early and went to find out what was going on. The finance manager the one who was with me when I made the sale said that he doesn't pay off cars from CNAC telling me how they were a low rate banking company. He said all they are going to do is give me a repo, resell the car for the same price that I got it. He stated that now Im with a good company in which my credit score will go up 3 points instead of 2. I told him that that isnt true, CNAC does report to the credit agency and because Ive paid on time my score has went up 40 points. He said that he would not do it after they had my key. I called CNAC and I was advised to get my key and car off the lot. Now I am stuck with two cars, about to have a repo on my credit because of them. I havent recieved any paperwork from any lender, I dont know where to send my payment and I feel like Ive been done bad here. The manager their knows what is going on but acts like its no big deal. I have CNAC calling twice daily threating now to garnish my wages if I repo the car. I really need help from someone cause not only is my credit is in jeopardy, my Grandmother's is.
Mike of Deltona FL (09/14/07)
I went in to look for a small pick up truck during their eliminator sale. I picked out a 2001 Ford Ranger that seemed to be in good shape. The salesperson (Kerry) claimed not to know the price of the vehicle and told me I could discuss it with the finance manager. They wanted me to sign a loan request for $16,000 at 16.9%apr. I laughed and walked out. Now i am getting letters from banks declining my loan application. I also got a letter from Bill Heard Chevrolet congratulating me on my new purchase. I never applied for credit and they fraudulently applied for me.
unknown damage to credit report due to excessive entries and loan request denial.
Sandy of Port Orange FL (08/20/07)
we bought a new car so we thought july 14th and its now aug,20th an th paper work still isnt done and now they say we need to make our first payment before they can get the financing done.we have never heard of anyting like this. now we are 18 days behind on the car paymnt on the car we traded in.
Debra of Carrollton GA (07/26/07)
My husband purchased a C2500 from Bill Heard in May 2007. The deal smelled bad from the very beginning but my husband trusted that Tim(sales guy) knew what he was doing. We were promised in writting a trailer hitch, cd player, 800 cash, and an extra key. When the key reached up via USPS there was still postage due. (first slap) Next I made an appointment to get the cd player and hitch put on the truck. When I get there I have to prove the We Owe You because for some reason they have none on file. When the lady in customer relations takes the we owe you to verify she in turn gives me directions to get the items installed at a trailer and hitch business in Riverdale. I asked her if this place was going to install the cd player or if I needed to come back to the dealership. She paused, and went to ask someone else. When she returned she said no, they would take care of me where she was sending me. She gave an envelope and said everything I needed was in there. I soon find out that I was given the old bait and switch. The we owe you with the cd player was not in the envelope. The hitch place installed the hitch but also installed a wire reciever for the lights that I already had. Now we have 2 wire recievers and no cd player. I have been passed around from Tim Sinsing the sales person who cant remember making the deal about the cd player because he says he sales hundreds of cars a month. Justin in parts says he can not help me since I have nothing in writting. Kevin Rainey a sales supervisor told me they would check to see if the part was in or of they would need to be ordered only to be refered to Zac the new car director a few days later. Zac's stance is since there is nothing in writting that they will not be doing anything. My stance is since it was promised it should be delivered.
Denise of Alvin TX (06/25/07)
I purchased a vehicle on 5/11/07 from the above mentioned dealership. As of 6/20/07 my trade in has not been paid off and financing information on the new vehicle has not been provided to me.
The original deal was that I was to trade in my 02' Tahoe and write two checks $3500.00 & $1500.00. to be deposited on 5/15/07 and 6/1/07, both checks were deposited prior to those dates. Which resulted in NSF bounced checks. I have called multiple times to the dealership to find out about the financing and have gotten the run around.
The original contract I signed stated that if financing was no obtained all and any possessions attached to this transaction would be returned, and if trade in was involved and sold prior to new financing it would be paid off at Fair Market Value. Well, my Tahoe was sold but never paid off. My hands are tied so I visited the dealership today 6/20/07 to talk to the finance director (Lester) and the finance manager (Rick Sanders) who would not disclose to me the new finance company and told me that you will write you car payments to whom ever I tell you to.
They proceeded to state that they were not going to pay off my loan as long as they were in possession of my checks. That conversation ended with the finance director (Lester) stating that he would not deal with me. On Friday June 22, 2007 Bill Heard repossessed the new vehicle that I purchased from them. They never called me and asked me to return the vehicle.
It is now Monday June 25, 2007 and my original trade-in has yet to be returned.
Lee Ann of Lilburn GA (05/24/07)
I signed on a Ford Explorer 4x4 and took it to my mechanic, Takis at Optimum Auto Repair. He found the car to be a lemon. The complete underside of the car was painted with black paint to cover rust. Rust shavings were leaking out of the rear end fluids. The rear end drove like it was about to fall off the vehicle. The salesman claimed it was due to the new tires, but this was a lie. When I took the car back to the Chevrolet dealership, they continued to lie about the problems and treated me very rudely. The manager tried to intimidate me by staring me down and verbally abusing me. The truck has major differential problems with the rear end. The salesman, Dexter, told me I could return the truck & he got my trade-in back for me and told me to take it home. Now the management department is calling me harassing me about taking my car back & are bullying me to take their car back. I do not want to do business with these people. They blatantly lied to me about the condition of the truck and have treated me extremely bad. My mechanic confirmed the car would continually have problems with the rear end differentials and the rust problems underneath.
John of Lake Jackson TX (04/30/07)
We purchased a truck on 4/6/07 and when we went in to finance the guy told us to sign 2 contracts one being blank so that way if he could get us a lower interest rate then he would use the blank one but only if he could lower it not raise it. After a few days we received a paper in the mail for an extended warranty. After calling that company and telling them we did not buy it they said yes you did from Bill Heard and paid 2000. for it. We then called Bill Heard and said to remove it and they said they could not so then we said we had an attorney that we were calling for fraud charges, suddenly they could redo the contract then we get home after signing a new contract and notice that they increased the selling msrp of the truck by 1200. I would like to know if there is anything that we can do about this. Also upon investigating the chevrolet web site we noticed that they were offering a 2500 rebate and Bill Heard only gave us a 2000 rebate. They kept the other 500 for themselves.
Rex of Calhoun GA (04/24/07)
0n march 21 2007 my son purchase a truck from bill heard, and traded in his vehicle , we were so happy that we sent our mother law on march 28 to purchase a vehicle ,she also left happy. but the horror starts. two weeks later we got a call saying that we need to resign the papers cause the only way we could keep the vehicle is to sign a lease. this was bull ,we were gaurntee that we were financed and we even pick out our warranty plan.. we could not take the vehicle back until following week cause it was a two hour drive. after we took the vehicle back, we were able to get our trade in vehicle back,after they had already ran it through the service department ,and place bill heard stickers all over it.
We got about two miles up the road, and the brakes lock up on it, due to service department did not adjust the new brakes that they put on it.
Damaris of Sanford FL (04/04/07)
I want to inform you of the treatment that I have received at Bill Heard Chevrolet in Sanford, FL. The employees of this dealership are unprofessional. I want to bring this to your attention as I will never do business with your company and advise everyone to refrain from doing business with your company as well. I went to purchase a 2007 Chevy HHR on Friday, March 30. I was told to take the unit by the finance department as he was sure that I would be approved for the loan. I did not want to take the unit unless guaranteed but he told me that he was sure to get me financed.
I went to the dealership on Monday and spoke with Fernanda (sales department). She advised that she wasn't sure if the loan was approved, but if there were any problems that she would call me. Today (April 4th) I received a call from Skip (another sales rep) on my cell phone, and he advised me that there was a problem with the loan and to return the HHR. I advised that I was fine with that but was unavailable to bring it back right then due to being at work. I told him that in the afternoon, I would be bringing the HHR back. At 3:30 PM, I received a call from Karen Davis on my work phone advising that I needed to return the car immediately.
She couldn't wait for the arrangements that I had made earlier with Skip. I advised that I would be there today but couldn't right at the moment. She demanded to speak with my supervisor, and if I didn't transfer the call she would call back to get my manager on the phone. I spoke with my supervisor who advised me that this was an illegal practice for a dealership to discuss the personal finance with the supervisor/manager of the customer. While I was outside talking on my cell phone to Elton (another sales rep), my supervisor received a call from a Wells Fargo rep that handles this particular dealership for funding purposes. I was not getting a loan through my employer so they should never have been called to get involved. My supervisor advised him that both him and the dealership were to NOT call my employee again as the HHR would be returned by 9:00PM today. My supervisor then took all of the information to our department manager who has escalated the issue internally. This is an unethical practice as well as on the hinge of being illegal due to disclosing information to someone not associated with my loan.
I took the HHR back to the dealership at roughly 5:30 PM today. I spoke with Skip, Henry, and Jeffrey upon my arrival. I advised them of everything that transpired today and how unprofessional I found Karen Davis. They offered to put gas in the car that I was going to trade in. I refused as I want nothing to do with this company. Upon returning back to work, I learned of the phone call that took place with my supervisor.
Julie of Katy TX (02/08/07)
As i pulled into Bill Heard, I was met by Chris Morris before I got out of my vehicle. I explained to him my credit wasn't good and I was interested in purchasing a Chevy Colorado. We picked one on the lot that I test drove.
He ran my credit, and said even though the score was low, they could still get me approved. After further review of my credit, he explained to me that to finance the truck that I test drove would be $650 per month. With that being an amount that I couldn't afford, We then went back to the lot and looked at several other vehicles. I agreed to purchase a 2006 Chevy Impala they took my trade-in, a 2004 Chevy Malibu.
The agreement was to pay off the balance owed on my Malibu, add the deficit to my financed amount.We then went into financing and Chris introduced me to Sean. Sean explained that even though my credit score was low, there would be no problem with financing. They have over 30 banks that they used and everything was fine. I signed a contract to pay $431 per month for 72 months. In addition, to the contract for the 72 months at 431.00 Sean gave me another contract and asked me to sign it. this contract was blank. When i asked him why I should sign that one, he said if he found a bank to give me a better interest rate with lower payments, that's the contract he would use.
The payments would NOT be higher only lower. I put $2000 down, traded in my car and drove off the lot happy. This was on Saturday, February 3rd.On Wednesday,February 6th,Bill Heard Chevrolet cashed my down payment check for $2000.
On Thursday, February the 7th, I received a call from Chris Morris and he told me due to the bank they were getting me financed through, they need $3000 more down payment or needed to put me in a different vehicle.
When i asked him why, he stated that the finance company had fees that were incurred that would be about $3000. After this phone call from Chris, I went to my car to get the envelope that Chris gave me with my paperwork from the dealership in it.
The contract that i signed with payment amounts and terms was not in with the rest of the paperwork such as the odometer statement, privacy notice and arbitration agreement.
Brenda of Canton GA (02/06/07)
We agreed to a deal with me co-signing with my son for a used truck. The deal then did not go thru and they wanted us to come back in a sign more papers. Well when we went in the interest had jumped for 11% to 16.50% and the payment jumped from 571 to 650 a month.
We then told them that we could not do that, we told them we would just take his other truck that he traded in back and just go home. Well the truck was there when we got there in clean up and when it was time for them to give us our truck back they said it had went to auction.
The then come back and said that they could leave the deal as is and we told them after everything they tried to do we just wanted the truck back. I got a letter from the used car manager stating that they would have our truck back to us by 6pm on Monday.
Well needless to say they were not able to get our truck back and are now forcing us to keep the truck. Is there anything that I can do about this? I do not see how they could sell a truck that did not belong to them because the original deal was not good because they had told us it did not go through and we never signed anymore papers.
They have called us and told us that we had not choice and then told us that if we did pay for the truck it would be repossed. They have been very nasty about the whole thing and the used car manager will not return my calls.
They know they are in the wrong but I am not sure if anything can be done.
Jason of Columbus GA (08/22/06)
During the closing of buying my 2006 Chevrolet Colorado. Marty in the finance department asked me would i like GAP insurance I replied No. He then asked me would i like an extended warranty I replied No. I wondered why the price was 3000 dollars more than we had orginally bargained for. Well here it is 4 weeks later and I get a paper labeled Contact Registration where someone has forged my signature and also a paper labeled GAP insurance where again someone forged my signature. I am at a loss of words where do I go from here.
Jhon of Sugarland TX (04/27/06)
When I bought this car at three day it turned off in the middle of the road. I tried to get the dealership help but the where no help at all. The car also has problems wi the motor and injections.
Tinamarie of Hampton GA (04/13/06)
I am requesting immediately cancellation of the GAP charge, which the laws does allow consumer to cancel. I also would like further clarity sent to me in regards to the document fees. Unfortunately, I was misled up unto the point of signing the contract, and walked away very dissatisfied with the car and interest fees. My focus was traveling to school during the CRCT state exams for my students, and I truly made a mistake in choice of car, as well as accepting interest rate fees. I am clearly paying close to $817.00 for two car notes, as I stated to the salesperson. It’s my fault for not just walking out. Several offers afterward would have been much better for my budget. I contacted Mr. O and I clearly understand why car salesman have such a bad reputation.
Julie of Antioch TN (01/06/06)
I purchased a 1998 Jeep Grand Cherokee from Bill Heard in March 2001. I was recently looking through some paperwork and came across my retail sales agreement. I know it has been almost five years since I purchased the vehicle, but there is a line on the contract that states it is not valid unless signed by a manager of the company. Well, nobody signed the contract. When I first went to purchase the vehicle, a contract was signed and filled out correctly. I was called back in a few days later to fill out another contract because I was not approved for financing with the first company.
Bill Heard was trying for financing with another company with higher finance charges. I felt like I almost had to take the new deal because at the time I needed the vehicle for work. I had already sold my old vehicle after I purchased the Jeep. I was approved by the second company (Americredit) with higher payments than the original company. If the contract is not signed, then it's not a valid contract, right? Wouldn't Bill Heard be responsible for giving me all of my money back?
This vehicle is now paid off. I paid the entire balance off in less than a year. I have paid for tires, repairs, regular car maintenance, etc. on a car that I didn't have a valid contract on. I wish to receive the entire amount paid for the vehicle back from Bill Heard.
Michael of Lithonia GA (08/23/05)
Failure to provide a copy of the extended warranty, what it covers.
Michael of Duluth GA (06/19/05)
I purchased a new 2004 Chevrolet Corvette Z06 from this dealer on 15 Dec 04. They allowed me $9000+ on my trade-in (2002 Pontiac Firebird TransAm). I have tried reasoning with everyone from my salesman, who has coincidently moved to California shortly after the transaction was completed, to the General Manager John B, who verbally offered me $1000 during our face to face about a month or two after the deal. They will not admit to the fact that their Red Tag Special price plastic sign, which was in plain view inside the vehicle on 15 Dec 04, to both myself & the salesman (Al K). Thus, I assumed the $9000 trade-in allowance would have come off the Red Tag Special price of $44,669 versus MSRP of $53,180+/-.
I feel that I should have been told that while in their Finance Department prior to signing all the blank documentation, which they readily accepted without question. Had I known then, what I soon discovered when comparing dollar amounts, I would not have accepted their offer. I sincerely believe that I was taken advantage of as a consumer, moreover, deceived by them in the manner in which they closed the deal. I have also filed a formal complaint with the local Better Business Buerau in which the dealership responded to them identifying that just another case of new car buyer syndrome.
I have documented proof regarding their prior deceitful practices regarding consumer relations. The state of Georgia recently fined them $188,000 with regards to their false advertising. To wit, my original intention was to lease a 2005 Corvette coupe (yellow) for $497 a month & was told by that same salesman that they did not have the car they were advertising. FYI: I qualified for 0% Financing/0% Interest on said purchase.
Joseph of Talkingrock GA (04/21/05)
i purchased a used truck and bought an exstended warranty. a week later i was having a rattle in my dash,and my spare would not come down,and that i was having transmission jerks in the middle of first and second gear and possible rear end differential leak,so i went back to the dealership so they could fix it. the salesman that sold me the truck said they would fix it. when i picked up my truck the spare problem was fixed,but nothing else was fixed.when i called him about it he told me when you get a chance come back and we will fix it for you. well when i finally had a chance i went back,only now i have to pay my deductable to get it fixed and it should have already been fixed in the first place. i fell like i have been jurked around about them really wanting to fix my truck,and ifeel like i should not have to pay for anything,because they said they would fix it when i bought the truck.
Aubury of Buena Vista GA (09/23/04)
I made the mistake of purchasing a chevrolet from bill heard chevrolet in 1996. I say mistake, because I have been recieving their TRICKS to sell by mail ever since, despite calling many times and asking to be removed from their mailing list. One of the main Tricks is to send a sales letter in an envelope from an Attorney's office. Now, who would not open a letter from a lawyer? I will never purchase another chevrolet due to my experience with them.
Deanna of Dahlonega GA (02/10/04)
I own a van that I am upside down. The lein holder of the van stated that they would take x dollars for the van in a work out. I contacted Bill Heard they agreed. Th elein fax a letter agreeing to this, then i signed a contract with bill heard with interest rate and number of payments, and the monthly [ayment amount, plus the amount that they were going to pay for my van. Now the dealership is stating that they can not find a lender and they are refusing to honor the contract. I feel that this is a legal and binding contract. What should I do?
Bill heard is refusing to honor the contract and have put me in a bad situation
Christine of Gainesville GA (10/28/03)
I bought a used 2003 Durango with 26,000 miles on it and It was ,making all kinds of noises underneath the front end. I had it in the shop twice and they kept replacing parts and said that something was wrong with the sway bar and the car had been wrecked. The sales man at bill heard was cooperative about trading cars with me and gave me another Durango. Today someone told me that they heard on the news on the TV last night that they are trying to get a recall on Durango's. I owe a lot of money on this car and am scared to death of it. I am going to call Bill Heard Chevrolet tomorrow and express my fears, I don't know if they will do anything or not.
Greg of Phenix City AL (04/16/03)
I brought my chevy malibu in to get worked on about a brake problem.They told me when my car is not being driven the rotors will rust.I drive the car every day to and from work and out at night.Also my engine makes a knocking noise when you start it they said nothing was wrong with it.and other problems.
They turned my rotors at 10000 miles and said that would fix the problem that was a lie.At 18000 I had to go buy new rotors and brake pads.Now I just went and bought new rotors again because they were messed up again.I spent over 500.00 dollars now just on brakes that they should cover.
Joycelyn of Atlanta GA (11/06/02)
On Nov. 2, 2002, I signed a contract with Bill Heard Chevrolet, Inc. The contract was back dated to Oct. 31, 2002. I questioned the Finance Manager and he said don't worry about it. I asked about the cancellation policy and was never given a clear cancellation policy. Becaise I understand that Georgia has a cool off period of 3 business days,I signed the contract. I contacted Mr. Roberts per telephone on Nov. 5, 2002 and informed him that I wanted to cancel the contract. I also faxed a letter to his attention on Nov. 6, 2002 stating I desired to cancel and would be returning the truck. Mr. Roberts said he would speak with Mr. Rick Tisdale the Service Manager. I personally took the truck back to the dealership and I was told they don't cancel contracts. They made me several offers to which was not acceptable. I said I will be leaving the truck and I was told I could not leave it on the dealership's property. The dealship gave me option in writing signed. I informed the dealership that I would be contacting my attorney and would call them again on Nov. 7, 2002.
I was very upset and confused. Since the lost of a salary witin my household there is no way I can pay for truck.
Keith of Las Vegas NV (01/11/02)
Financing terms misrepresented. Returned vehicle back to dealership. Was lied to by Steve Norton, financing manager.
Financially we received my down payment back and my trade in back, but had to return to new vehicle that I really wanted and fell in love with while I had it.
Patrick of Ellenwood GA (03/09/01)
My wife and I purchased a 1999 Chevrolet Silverado 4x4 from this dealership. After leaving the purchasing process extremely disgruntled and frustrated we took the truck home. Various minor problems have occoured over the past few months, but the vehicle has not been returned to the dealership due to the lack of trust. One week ago it was discovered that the driveshaft was bent, upon further inspection all the bolts between the transmission and transfer case were loose. The vehicle was returned to the dealership. The dlr. put the vehicle on an inspection rack and a tech used an air ratchet to tighten the bolts and replaced one that was missing. Upon discussion with the service advisor and the manager I was told that the bolts were never loose and that nothing had been done to the vehicle but that they were willing to split the cost of the repairs that were needed due to the loose fastners??? So now I have been called a liar, lied to, decieved and feeling ripped off. Worst of all I have a 1999 Truck sitting in my garage that I cannot drive because the loose, now over torqued bolts have broken the coupler between the trans. and transfer case!!! What do I do???
I can't drive my 2 year old truck because no one wants to be responsible for Chevrolets mistake. 22,000.00 sitting in a garage. Did I mention I am a Maint. Supervisor for a national apartment managment company. This vehicle is a huge part of my ability to perform my duties at 9 different properties here in Atlanta......
Edgar of Clermont FL (01/15/01)
I bought a 1999 Chevy Monte Carlo form Bill Heard on 12-18-00. A few days later I was looking over my contract and I noticed that the loan wax for 60 months. I was told by David Dukes, which is tha salesman, that is wa going to be financed for 48 months. My sister was there in the office when he told me this. I know that I sign the contract. That is not what I am arguing. The thing is that they switch the months without letting me know about it. It was late that evening when I sign the contract. They had me sign so many papers that I overlooked the most important thing of all. When the finance manager had me sign it. He showed me everything on the contract accept that. I feel that I was taken advantage of by them and ripped off. I called them on that and another problem that I was having with the paint. I noticed that the paint had bug damages on it that are permanent. I wash the car and waxed it to see if it would come off. They did not, So I called them as soon as I noticed it. Which it was just a few days after buying it. I got no results from them what so ever. I even offerd to return the car back. They said I could not. I was stuck with the car.I had made two checks for the down payment which I put a stop payment on them until this matter is resolved.
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