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Bill Heard Chevrolet

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Marcia of Stockbridge, GA October 8, 2008

Marcia of Stockbridge GA (10/08/08)
My husband and I went to Bill Heard in Union City in November 2007. We purchased a 2007 Trailblazer that one of the managers had been driving. We don't have good credit so the payments were really high 789.00. So we told the finance manager that this was really high for us. He said no problem all we had to do was make these payments on time for 6 months and it will show good standing on our credit and then we could re-finance. So we signed paper work and left.

They called us back the next week and said they could not get us financed for that amount but for 100.00 more. We were blown away because we knew that was too high. So he said again make these payments for just 6 months and you come back in and we can re-finance this contract. So we did.

In 6 months we tried to re finance and no one would re-finance this truck. So we said we would trade it in because the payment is too high. Well now no one will take it because the negative equity is too much. So we have a truck that is only worth 7,000.00 but we owe over 25,000.00 on it. We don't know what to do. The payment is too high so we are in jeopardy of losing it and we can't trade it. Now we don't have a warranty and any GAP insurance because Bill Heard has gone bankrupt.

We need some help.

Chanine of Riverdale, GA October 6, 2008

Chanine of Riverdale GA (10/06/08)
I traded in my 2006 pontiac G6 in Aug 2007 for a new chevy Trailblazer (2007). After dealing with quite a few gentlemen in the dealership they finally got me approved. I took the trailblazer off the lot to later receive calls from my previous loan company citifinancial..my trade had not been paid off..several calls were placed to bill heard by myself only for them to tell me oh we sent the paperwork out on that vehicle already.

Maybe two weeks have gone by and now the finance department is telling me I need to come back in to resign another contract (that i still have copies of both) because they were having trouble wit the approval. I told them to just give me back my pontiac..oh no that car has been sold already. Now i am behind on the payment for the pontiac because of procrastination..and my car was sold so I was forced to resign this new contract for a higher payment that i knew i probably could not afford 767.00.

Well my carpayment was so steep i could not keep up with my credit cards..all are in default..I've since foreclosed on my home..it's been a downward spiral since I had this truck. i don't think i've made one payment on time since i've had it. If yu look at my credit prior to getting this truck..it wasn't that bad.

Christine of N Las Vegas, NV October 3, 2008

Christine of N Las Vegas NV (10/03/08)
I purchased a 2008 Chevy Equinox and as well as purchased extra protection plan to cover tires for life, any windshield damage, and scratches or dings.

Now that the dealership has gone belly up, what happens to these extra protection plans I had purchased? This is very unfair to the consumers and a class action lawsuit should be filed for consumers as myself for the loss of for the extra protection plans offered by Bill Heard Chevrolet.

Teffenee of Horn Lake, MS September 29, 2008

Teffenee of Horn Lake MS (09/29/08)
I purchased a vehicle from Bill Heard in 2005 in which I traded in a 2000 Chrysler Concorde. My payments are 460 a month in which i believe is too high. it seems as though the car i traded in was added to the purchase of my impala. i would like for someone to take a look at this.

it has become hard for me to keep bills paid and on top of that keep my car payment current. i get calls from the finacing company even if i am a week behind.

Flor of Houston, TX September 29, 2008

Flor of Houston TX (09/29/08)
In June 2007 I applied for credit online with Bill Heard. My husband and I had our heart set on a 2007 Chevy Silverado. The truck was our first new vehicle for both, so we were very excited. We had a trade in, my old Suburban- and we were up-side-down on the payments. So we decided to take the plunge and purchase this brabd new, very expensive truck woth the agreement that my husband and I would get an extra job to help with the payment. I was told that I was approved and so we went into the dealership.

I was greeted by the new trucks internet sales manager. We test drove 3 trucks and finally decided on a black truck. We were told that they would give me 12K for my trade in, and that I would put 500 down, and pay 800.00 a month.I was actually very excited because I knew that my credit was not all that great. We completed the transaction, with the exception that I would get a call from the approving bank on monday.

I gave them the keys to my old truck, and we were on our way when we noticed that my new truck had a crack on the passenger side mirror. the manager said that it was not a problem, He asked for me to bring the truck in the following week to get it replaced. I did that.... then he told me that he would have to place an order for the mirror and that it would take about 3-4 days. I thought ok.. we will wait. Well, we waited patiently, and on day 5.. we went back to the dealership. That was pointless.

Well, on week 2 with my new truck, I get a call from the finance manager stating that he had been very busy abd that my contract was incomplete. We said to him How can it be incomplete? We signed the contract, we gave you our check for the 500, you told us that the bank approved out deal. He stated that he needed for us to come in for a new copy of the new contract, because our payment had gone up by 54. We went back, signed the new contract, we asked about the replacement mirror wich was not ready. So we left... I kept calling with regards to my mirror, and failed to get anyone to help me out.

Then, over a month later, I get a call from the finace department stating that mydeal had not gone through and that the bank did not approve me. I was told that I needed to bring the truck back and that I could get in to a Chevy Aveo for 600 a month!!! After discussions with my husband, we returned the truck and they told me that my trade in was still on the lot. So I told then that I wanted my old truck back, my check for the 500 down. I was told ok, let us locate your keys. Well.... they could not find where they keys to my truck had been placed.At this point we had lost all patience. Thye could not find the keys, so it takes them 1hr and 20 minutes to have one made...

I finally get in my old truck and fing that it has no stereo. I am very angry and I ask the mamager Where is the stereo that was in my truck? He tries to give me this bull story -it was stolen FROM THE DEALERSHIP??? FROM THIS LOT??? I don't think so.... I demanded that they give me my truck in the conditions that I had delivered it to them. I wanted my stereo, my keyless remote, and gas in the tank (the tank was empty).So the manager gives me a work order for they keys and remote and to get a new stereo and send me to the parts department. I was told that they did not have the stereo in stock and for me to go to FRY's and pick a model and brabd and bring the info back so they could place the order. So, we did that.

3 days later I was told that the stereo had arrived and I went back, again, and had the stereo put in, they keys w/remote programmed..... I was so angry and fustrated that I sent an email to the general manager of GM, Bill Heard Manager,Finance Dpet., Chevrolet, and personnell of Bill Heard. It was a long and nasty email.... and I recieved a phone call to meet with the customer service manager of Bill Heard. He gave me a check in the amount of 450, the original purchase value of the stolen stereo, and I signed a letter stating that I would not sue them... I told him that my intention was NEVER to sue anybody, I just wanted what was rightfully mine and what was due to me. I took the check, and never went back!!!!!!

I was put behind 1 month's payment with Citi Financial and I had to make arrangements after I spoke with the company and sent them a copy of my complaint e-mail that I had sent to Bill Heard. More that any physical or economical damage, this experience has left us emotionally damaged. We had our hopes and our hearts set on this truck and we put all our faith on these people at the dealership. We wanted this truck so bad that we made changes aroud our household to make it possible. We put our trust and faith in Bill Heard, and we were let down. We don't even want to try to purchase a new vehicle.... EVER AGAIN

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