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Bledsoe Dodge

Dallas

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Sandra of Dallas writes (8/8/01):
The problems with my 1999 Dodge Durango began with a couple incidents of oil pump diving to 0. Stop the car and restart and it went back to normal. Third time my 17-year-old daughter is driving at 1:00 am on major freeway, oil guage drops, there's a loud thud and the engine cracked.

Towed to dealership with receipts for the last three oil changes within 3000 miles (car had 38,000 miles)and expected extended warranty to cover. Not only did Bledsoe Dodge refuse, Mr. Hurst laughed when I told him the car was not my first priority, recovering from a mastectomy for breast cancer was. We negotiated for 6 months with Chrysler and got nowhere.

Extensive research through the Internet including NHTSA website revealed this was a consistent problem (oil sludge/engine failure) with this automobile along with all the other problems (windows, brakes, airbags, AC etc.) We consulted our manual which suggests oil changes every 7500 miles. We relented, had our car moved to an independent repair shop and replaced interior parts to the tune of $4000. I'm sure it's too late to help us but feel others should know.

Lawyers we consulted said we had a legitimate complaint but Supreme Court rulings protected the big automakers and declined class action help. We have our car back but the passenger window no longer works. I assume we will have to deal with a dealer again. Others we know of with all their oil change receipts were accused of lying or "manufacturing" receipts for proof.

Any help you could give consumers would be great. I believe I'm driving a dangerous automobile but do not know how to get out from under my lease. The $4000 in repairs, $2000 in rentals, medical costs for breast cancer, and daughter going to college have made it impossible to take another major financial hit on this car.

It's true that the conservative Justices have pretty well shredded consumer class actions but Sandra could -- and should -- go after Daimler Chrysler and her local dealer in Small Claims Court.

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