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Bonham Chrysler

Bonham TX

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Jeff of Telephone TX (7/25/01):
I have a 1999 Dodge Durango 4x4 SLT with 68,000 on it. I was experiencing difficulty in the steering. Took it to the dealership for assistance in correcting the problem. I was informed that the entire rack and pinion unit needed to be replaced. I was told that I could have had a wreck in the condition that it was in.

The service manager, assistant manager, and two technicians who worked on it say that they have never heard of this ever happening to my type of auto. All of them agree that the part was defective. They checked the recalls, but was inconclusive. They also tried to get the factory rep. to assist them, but quoted to me that "he is an asshole and won't help us out here". What am I to do? They all agree that the part was defective from the factory.

Without my vehicle for 4 days now, and maybe more. Repair bill will be right at $800.00.

Jeff should head for Small Claims Court.

September 7 2008

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