Complain about a product or service

J.D. Byrider

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This organization franchises used car dealers around the country. On its recruitment Web site, it waxes poetic about its vision, which it describes as: "Build a national chain of used car sales and sub prime finance dealerships that consistently meets or exceeds the expectations of our customers, associates, and franchise partners." Maybe, but we're not sure the Kentucky Attorney General would agree.

Jeniffer of Warren, OH November 20, 2009

I purchased a car from JDByrider and have had problems with it since day one. It was less than 30 days and I had to have a new muffler placed. Then in less than a year I had major problems to the point where I had to have the whole subframe dropped on the vehicle. Then in less than 30 days after that I had to have a new stabilizer bar placed. Just recently I went for an oil change and when they finished the check engine light was on. That same day I had to have a cam sensor (what ever that is replaced for the check engine light)...and now less than 30 days later, the check engine light is back on. Service is not good, and the head of service always argues with you.

Hazel of Cornelius, NC November 18, 2009

This company targets those with credit problems and sells them cars with very high mileage at more than double the blue book value. This is predatory lending, as the victims often do not have any other option and desperately need a vehicle to get to work or take their kids to school. There is no grace period and they call with threatening phone calls if you are 1 day late...normally they will repo the car if they can find the location.

They check your credit before issuing the price of the vehicle, instead of having a set price of the car. This form of predatory lending is causing consumers like myself to get involved in upside down contracts, where the amount due on the car is more than its value, thus making it next to impossible to trade in for another car.

Anthony of Irwin, PA October 28, 2009

J.D.Byrider is a joke, liar, cons and rip off artist! first I went to buy a car and I saw a truck that I wanted and the sales man told me that it was much more money then I had to put down on it, then a few weeks later when I went to make a payment on the van I brought I saw that the truck was still there so I asked about it again and was told that it was the same amount of money down that I paid for the van, and every time I had a problem with the van I was told that the warranty didn't cover it, and what the warranty did cover they would say that nothing is wrong with it, one time The van was missing really bad so I took it to them to repair and the mechanic started it up and backed it up out of the parking space and pulled it back into the parking space and turned and looked at me and stated that it's fine there's nothing wrong with it!

I yelled at him and told him to drive it he did and came back and stated oh I see what you mean, then they told me that it was the ignition coil and charged me over 100.00 to repair it, I was have way home and it started again so I call and told them and they told me to bring it back on Monday this was Friday I told them no your going to fix it tomorrow or I will call the states attorney general and the BBB, so they told me to bring it in first thing tomorrow, as it turned out it was the spark plugs and wires that needed to be changed, but they did not refund my money for the ignition coil they stated that they just applied the money to the spark plugs and wires

I told them that you charged me for something I didn't need so I shouldn't have to pay for it, that it was their fault that they did not know what they were doing, another time I had problems with the air conditioning and they stated that nothing is wrong with it it's working fine this summer the air conditioning only blew out hot air I tried recharging it but it still blew out hot air and I couldn't take it back because the warranty was expired by then, and another time while it was still under warranty the transmission went and they refused to fix it so again I told them I was calling the states attorney general and the BBB then they stated no no no you don't have to do that will fix it and will pay for the tow.

When the tow truck driver arrived he asked me how long did I have this van and I stated it's been almost a year and he stated that your one of the lucky ones I asked what do you mean and the tow truck driver stated that this is the 5th car he had towed today for JD Byrider two people bought their car last week and it broke down on them today, one guy brought his yesterday and had to tow it back today, and somebody brought one this morning and it broke down on them on the way home.

JD Byrider is consistent with calling you about their money but they don't give a rat's tail about their cars working properly or doing the work that they promise to do. I had an accident and totaled th van and the insurance company is paying them and still they keep calling me asking me when is the insurance company going to pay I stated to them you have to talk to the insurance company about that they (insurance company) stated that they are going to call you!!! in addition to everything else JD Byrider CHARGES 3X's WHAT THE PRICE IS FOR THE VEHICLE for a 4,000 vehicle at JD Byrider it's 12,000 plus interest is that even legal?

tiffany of east point , GA October 14, 2009

my father purchased a van in march 09 two weeks later the engine light came on, we called they was suppose to order a part to fix it. that was 7 months ago and they still haven't fixed it. the window on the drive side motor went out, they don't fix that either. now there is a leak somewhere under the hood that is causing the car to run hot, and guess what, they don't fix that either.

we have had to change the tires on the car and the spare time that came with the van was so old that it dry rotted in your hand. they call you when it is time to make a payment but they do not call when you want to fix something. they con you into purchasing this warranty that covers nothing and when i mean nothing i mean nothing.

if your payment is due on friday, they call you all day long even if you haven't recieved your paycheck yet. and don't answer your phone, they call everybody and their mother to reach you. if they can be so persistant with calling about payments then why can't they do the same about fixing and saleing cars that actually do works.

this is causing us to pay extra money out of pocket. my father is ready to let the van go back because between payments and trying to pay to have the van fixed on it is taking a toll on him. they said that they are there to help you build your credit but they do not explain the bull you have to go through with the car. i know that they don't do much to the car because when he purchased it, it had stuff in it from the pervious owner.

Sheyoshi of Columbus, OH September 29, 2009

I purchase a 2001 Chrysler Town & Country July 25, 2009. On September the 4th my insurance and my car payment was due. First I called and tried to make a payment with my card, didn't realize that my card was expired. So my insurance agent said theres another way around that, all i need is you tracking # and account # to process the payment. I said great. I dont have to wait until my new card come.I went into the JD Byrider with the same info that I provided to the Ins.Company and made my payment, got my receipt.

September 9th CNAC finance company called stating that they didnt recieve my payment from the bank. I called the bank, seen that the money havent been touch, I called melissa tackett at CNAC put her on the 3 way with my bank. the customer service told me and melissa that CNAC have to be on my bill payment account thats reason why the transaction didnt go through as a payment.

After we hung up with the bank, Melissa stated; well can you borrow the money from somebody. I said' I will see what I can do. Even though she knew all my money was in my account and I couldn't get any money until my new card came. Melissa told me that I have until 6pm that evening to get the money. Anyway I manage to got the money.

Now here come another payment due September 18 I go in and make a payment. CNAC took my payment and told me to stand aside for Herb and Melissa. So they came Herb gave this [story] about by right my car should been out for repo last week due to the issues that they had with me and my card. So Herb said they have to take my car. I told them since I only had the car for what 2 months at the most. I want my car payment; my trade-in back or the trade-in amount of 600.00 and my 2 250.00 payments that were made toward the car.

So, when I went out to get my things out the van, I called a family member they told me to call the police because they wasnt suppose to take any money from me if my car was not out for repo. When Herb C. heard I was going to call he went back in and came out with my car payment. Ever since then I have been calling both the finance and dealer no one wants to speak to me on this behalf. Cause they no they wrong.

I am currently contacting lawyers and news channels. This is not RIGHT. Something needs to be done.

Katherine of McDonough , GA September 21, 2009

I purchased a Ford Focus 2000 in June 08, 2008. The first day I purchase the car the car broke down on me they had to tow the car from where I broke down at in Tampa FL where I was living at the time. There after I have had many other break down on this same car. I had the engine change fuel pump, tire problems, ignition breaking down, egr valve change, cam sensory radiator change, back breaks down twice and still having drouble with my brakes at this time.

Torianne of Columbus, OH September 8, 2009

Back in February of 2008 I was having trouble with the car acting like it wanted to shut off. I took it to JD Byrider, while still under warranty, on 3/3/08 they had diagnosed the car. They tried to flush the transmission to see if that would fix it, it didn't. They then replaced the solenoid. The car ran fine and I thought that the problem had been fixed.

On 8/22/09 my check engine light came on doing the same thing it did before they replaced the solenoid last year. I took it to Autozone and they had diagnosed the car with the following: Troubleshooting P0742, TCC stuck on, TCC commanded off by the ECM-TCC slip detected after off command, probable cause; TCC solenoid failure, open or short circuit condition, blocked passage in transmission, check transmission range switch for proper operation.

I made an appointment for 9/8/09 with the service center at JD Byrider-East Location to check the vehicle. They diagnosed the car. Now that the car is no longer under warranty they recommend that I have the transmission replaced, however looking back on the paperwork for 3/3/08 under customer notes it states :C/S transmission need replaced. Under my warranty this is what is covered: all internal lubricated parts, seals, gaskets, torque converter, and transmission case.

So they had full knowledge that the transmission needed to be replaced, yet they made me feel as if they had fixed the problem with the work done 3/3/08. I feel as if this was a breach of contract as they were aware of this was going to be a problem and only temporarily fixed it. When I spoke to the receptionist about what was actually done in March, she had stated notes from back in 2002 that recommended replacing the transmission. This was well before I had purchased the vehicle.

They quoted me a price of 720.00 (including labor)to fix. The whole purpose of purchasing the vehicle was the understanding that I had decent running car. Now I am going to be either out of a vehicle while still responsible for the car note or alot of money if I decided to fix it.

Luke of HOLLAND, MI August 28, 2009

We bought a car from them because they said their program could help rebuild my credit. We got a 2002 Dodge Stratus which they wanted 10,000 for. Our car payment automatically comes out of our bank, well my wife by mistake forgot to account for a 8.00 check which made our balance -2.54 cents.

Well we called them and explained our honest mistake and that we were going to pay them that day. They refused us and said because we were late in our contract it states they can repo our car. We told them we had the money and we didnt mean to be short, but they refused to work with us and now they r taking our car back, we have tried to pay them and get them to take our money but they refuse, if we were months behind I would understande but we are not, there must be something we can do! They are ripping people off!

jessica of Uhrichsville, OH August 15, 2009

the day i got the car they told me they would take care of the trunk lock that wouldn't open. it's been a year and half and it still isn't taken care of. When i have a problem with the car they tell me the work has been done but it hasn't. my back door won't unlock or open the passenger door won't shut have the time and they supposedly fixed it. when i picked up the car they never touch the locks and pretty much called me a liar.

im paying over 12000 for this plymouth neon. and it is complete junk. one time i took my car to them to get oil change, transmition screen, door locks fixed, trunk and alignment they had my car for 3 days and only got the oil changed. then got very rude with me because i needed my car back to go pick up my step daughter. i just put my third set of tires on the car because the back end keeps getting chewed up. when i confronted them about this they said they would look at it and get it aligned. it's still wearing them down. i can't afford to take it to another machanic and pay full price for them to do it.

rasheedah of marietta, GA August 14, 2009

i had to get my car fixed over 4 times in the past year and a half...spent over 1500 in damages and they are charging me 10,000 for a used 2000 ford taurus when the blue book value is only about 3000, it should definitly be a law against this!!

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