Complain about a product or service

Buena Park Nissan

Buena Park, CA

Johnard of Riverisde, CA March 21, 2009

My wife and I went to to Buena ParkFeb 21,2009 nissan to trade our 2007 nissan altima. We came upon a deal with sales manager at the time and Edwin (sales rep.) The deal was we had to give a down payment of a 1000 dollars (in increments of 400 to be taken out 3-04-09 and 600 two weeks later) Two weeks past and we received a phone call from Hiro that we are not able to finance both of you for the nissan quest. We said ok that's fine. They wanted the van back the next day, we said we couldn't go but will go either Sunday of Monday. Well we were able to make it that Sunday and turned the van in as they requested of us, well on March 6, 2009, they took the money for 400 the down payment. On the phone call with Mr. nguyen another finance mgr. there he said bring the car in and with a copy on a bank statement stating they withdrawn the money from our account.

Well we counldn't do it cause the banks were closed that day. So we went and signed the paperwork change the liablity of the van and the car back that was Sunday March 8, 2009, Nguyen said we can't issue you a check till you give us that statement. We went back there the following day Monday 3-09-09 with edwin legaspi letting us use their computer at the dealership was able to obtain a copy of our bank statement as well as a copy of the check they have cashed in. They made us wait for about 45 minutes. L. nguyen stated that if you get aggressive with me I I will stretched this out the full 10 days, then he left, manny came and out and spoke to us about 30 minutes more and told us that they can not issue us a check till we get a bank statement from the bank and signed by the branch manager of the bank.

Well by that time it was 6:00 in the evening already. We said l. nguyen just told us all we need is the statement to get OUR MONEY back, manny replied I don't know why he said that he also said that they have 10 days before they see the money in there account, we printed a bank statemnet out from their own computer to show them they did and even called our bank to verify that they did. We got upset raised our voice , then manny stated now your not getting your money back asked us to leave or they will call the police on us. manny also stated that you will not get your money back take to small claims. I asked them to show me there policy on all that he mentioned to me he stated wait just right here and ignored just till we jsut left at 7:30 p.m. It has know been over 10 days as well as over 10 business days we still not received OUR MONEY (3-21-09).

Consequences is we got charged a late fee for the nissan altima. It put a heavy strain on our finacial life, and we had to borrow money just to pay for the month of Feb. 2009 nissan altima. Which was that 400 we put down.

Romeo of Downey, CA February 14, 2009

On December 20, 2008, my wife and I tried to purchase a 2009 Nissan Altima Coupe. We put 2,000 down and traded in a 2006 Nissan Pathfinder. We took the new car home, got auto insurance. Two weeks later we received a phone call that we need to return to the dealership and sign more papers. Since we were very clear before we even purchased the car on how much we can afford to put down, credit history, and all the necessary information, we told the sales person that we were not going to put any more money on that car. We went to the finance department and that's where they realized that for some reason they did the paperwork on the wrong trade-in.

Instead of doing the trasaction on the car we gave them (the Pathfinder), they did it on my Nissan Titan which by the way was never even mentioned during our fist visit to the dealership. They called in the supervisor and he tried to convince me to take back the Pathfinder and trade in the Titan but we explained that the only reason why we wanted to change the Pathfinder was because my wife wanted a smaller car. Since the Pathfinder is more expensive the dealership didn't want to pay what was owed on the loan and we were told that they made a mistake and that we're not going to make the deal; and that we were going to get the Pathfinder back. So now we had to call back the auto insurance and make the change back, we had to buy new wheel cover, floor mats, etc.

Two days later my wife got a very rude phone call from Ms. Patricia Ramirez and she was told that we have to pay for the services that were done on the Pathfinder. Aparently they did some oil change and other services on the car that total 909.06. My wife told Ms. Ramirez that we are not going to pay for services that were never approved by us in the fist place. She also explained that since the deal was not even finalized that should've waited before they decided to touch the car and perform any services. Ms. Ramirez raised her voice several times at my wife and after my wife asked not to be rude and threaten her, she told her that we are going to pay for the services and that's a promise; and then she hung up the phone.

Ms. Ramirez, after she realized that she can't get any money from my wife, she called my supervisor and left a very similar message on her voice mail. On February 12, she sent us a letter that included a copy of the repairs and items replaced on our vehicle for which we need to pay. Since we were very clear from the begining with the dealership, and since even before we went them we sent an e-mail explaining what we were looking for, it is not our fault that they made a mistake therefore I don't believe we should be billed for services we never authorized to begin with.

In today's economy 1000 is a lot of money to just throw out the window for other people's mistake.

Jean of Buena Park, CA December 2, 2008

was lied to, asked many questions with don't worry about it attitude. trust me, car that stickered at 18000 i was sold products i didn't want up to 32000, i was on medician and ask to leave many time cause im diabediC, THEY KEEP TELLING ME 5 MORE MINS, i was taking pain medicien for my back that i had surgey on , and just wanted to get out of there.. witout a car they pressused me, Im 76 years old and move at a lot slowner rate. I was taken huge advantage of and want out.

Valentin of Anaheim, CA August 7, 2008

I went in to see their Nissan Altima Hybrid. I send an e-mail to their sales departmen asking how much it will be for a Nissan Altima Hybrid 2008 with the tech package. I receive an e-mail with how much the car will be with the package so I asked if he had a silver one available. The answer was yes. The e-mail note indicated The Hybrid with Tech retails for 32,540. Your internet price is only 29,587. Sales tax, license, and destination fees are extra. Plus you will also receive an additional Federal Tax Credit up to 2,350.

I was excited so they told me to go see the car. I got their and their price was 36,400 because it was fully loaded. They were attempting to give me for my 2003 Hyudai Santa Fe 4000.00 which made laugh. I attempted to leave and they came back and made another offer that still meant I had to pay 36,400 no matter what with my trade in. I was angry and told them to give me car keys.

I was out the door and here comes another sales manager. He said What can we do to get you in the car we have here for you? All I said Give me the car I wanted at the prize I was quoted over the internet and you said you have here. He asked me to show him the e-mail I was send. Luckily I did print the e-mail and showed it to him. He says how much do you think you should be wanting the car for? I said With my trade that is in great condition with low miles, I was expecting to pay no more than 25,000 out the door. Your internet prize is 29,587 and that is what I want.

He says How about if I get the car between 26,000 and 28,000 out the door? Is that okay? He says. I waited to see what he said and he comes back with an offer of 27,900. I was laughing then atleast he stated that it included taxes and licence fees. I laughed. If the car they sold me for 36,400 was the one I wanted for 29,587, I would of been a happy camper.

The car is nice and is fully loaded with features I do not use and it does not even come with fog lights. The expensive GPS system is not worth the prize they sell it for. The GPS CD that it came with was an older CD. I asked them if they could update the CD and they said No, we can order it for you but that is all. You will pay for the charge. All this is a joke.

The Expensive CD just gets me lost and needs to be update or replaced.

Deanna of Orange, CA August 4, 2008

On 7/12/08 I went to Buena Park Nissan to see if I could buy a car. I had a recent BK on my record so I knew it would be challanging. They asked at the time if I had my BK court paperwork. I said no. They went ahead and made a deal. I put 2500 down with an extra 500 cash back so 3000 down. They gave me 11% financing - High but I'm rebuilding.

I went home with the car. About a week later, they called and said that I needed to send in the BK paperwork or they could not fund the loan. I said I didn't have it. They said they could not fund it. They called me at lest 10 times between the time I bought the car and 8/1 when my paperwork came in the mail. I don't know why they kept annoying me. Calling me. They knew I didn't have the papers when they gave me the car.

They started having the sales guy, Furnelly call me and leave messages for me to call Keith in Finance. I could only call and say I didn't have them yet. On Friday 8/1 they came. I faxed them in . On Sun 8/3 I got another call and message from Fernelly telling me to call Keith. I called, they said they had been able to lower my payments considerably, they needed me to come back to Bunea Park Nissan to sign a new contract. I asked Fernelly what the deal was, he said he didn't know.

I went to Buena Park Nissan. I sat down with Keith to said that he could get me a better deal, lower payments but my APR would go to 13% I got up and walked out. I was not even on the freeway when my significant other called and told me to go back to the dealer ship. I said no I was not going to sign for a 13% APR. When I got home that evening. More messages from Fernelly to call Keith and Eric in Finance. They said they wanted me to come back to the dealership so the new terms could be discussed.

I said no. I said I had signed one contract and three weeks ago and it was good enough. They said I had to sign becasue they could not finance me that much money. I said no. I got another call from Eric this time saying he called in some favers and my 11%APR would stay the same, the lenght of terms would be the same but I had to sign the new papers or they needed the car. I said I was not coming back in. They said that Fernelly could come to my house. I said fine, but that was the LAST TIME I wanted to get a call from anyone from Buena Park Nissan. It was becoming harassment.

The phone rang right after. I didn't answer it. Fernelly showed up at my door with the new contract in less then an hour. It was less all around and my APR was the same. I signed it and thought that would be it. BUT I came back to night and ANOTHER Message on my machine, this time asking for a utility bill to prove that I live where I live. I don't have such a bill. It's all in my significant other's name. They did not need proof with the first contract. Now I sign a new one and they want this extra stuff. I want to turn the car back in. I've been called and annoyed and harassed with calls. They knew I didn't have the BK papers and they let me drive off the lot in the car.

They then called me numerous times threatoning to the loan funding if I didn't provide them. I WANT them to take the car back. This is to MUCH!! I will NEVER refer a friend or relitive to them. They just keep calling. I've already signed the contract... TWICE!! and still they call and leave messages. I want this charge to go primarlly against Keith in Finance and also Eric who picks up where Keith leave off and they get Fernelly to call because they know I will still talk to him. But I've had enough. They can have their car back. I Don't want them calling me any more. They can put things in Writting or they can come get the car.

They have had me sign TWO contacts for the car. They tried to get me to sign for an APR at 13%. When I refused, the said they really could get it for 11%. They aked for the BK papers. I gave them, I signed new contracts and still they keep calling. They didn't need such papers with the orignal contract. I feel harassed. I have asked they not call and still they keep callling.

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