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Concord Toyota

Concord, CA

Alany of Concord, CA December 27, 2008

My battery went dead and has problems and dealership was not honest or ethical in their practices. My battery has a 84 month warranty and a full 30 month free replacement. First they offered a diagnostic at the cost of 70 then they asked if I took it in for a service that costs 55 to maintain the battery. I asked if they were crazy offering a 125 service in order to test a battery and we went to the vehicle where I pulled the caps and added water to the cells that were low on water.

The man said if that doesn't clear it up then I can come in for a 70 diagnostic check where they could check the battery and then pro-rate the battery. He said I was 4 months out of full warranty but they would still have to charge a 70 charge to check to make sure the battery was a problem. He also said I would need to bring in the vehicle to have a battery maintainence for them to honor the warranty. I called customer servive at the main line and made a complaint but there was no resolve.

The customer service woman registered the complaint and said they may wave the 70 fee after they determine the problem was the battery but the man was out of line offering a 55 service. My battery goes dead in 10 minutes of listening to the radio and would die frequently overnight. I have been stranded twice in the past months at my daughter's school with a disabled daughter with me. I went online the warranty clearly states that battery will be replaced free of charge during the first 30 months of the battery if it is a 84 month battery in the second paragraph. Plus it says I should take it back where I got it from. The battery was replaced under warranty 8-2006.

I had to pay to replace the battery and would like the cost reimbursed by Toyota of Concord, CA

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