Complain about a product or service

Lithia Chevrolet

Redding, CA

Donald of Redding CA (05/14/07)
I asked 3 different sales people about purchasing a 2007 Z06 corvette. They all stated that Lithia couldn't get me one until 2008 or 2009 because of their allotment being 2 z06 Corvettes per year. Also if they could get me one I would pay $10,000 more through them ( Lithia Chevrolet Redding). So I bought one somewhere else at msrp. I asked Mr. Bill Dawson about a courtesy drop off and he said they won't do that. Then turned his back on me.

I found out that Lithia in Redding won't take courtesy drop off's any more from my wife who called in to complain. I find their practice on courtesy drop off to be anti customer. Considering they repeatedly said they can't get me one in the first place and at a ridiculous $10,000 more if they could. I have bought many Chevrolet vehicles and I assure you I will not have anything to with Lithia Chevrolet Redding again. Also I am a member of the redding corvette club here (I'm the president of the club this year) and I'm not the only one dissatisfied with Lithia in Redding. It's ashame, they have such great vehicles and I have to go somewhere else because of some arrogant unprofessional people.

Rebecca of Douglas City CA (07/13/06)
Purchased a used car on July 1st from dealer on July 6 car became disabled from some sheared off front suspension bolts. When we took the car in they accused us of hitting something. After they fixed it on the 6th on the 7th it happened again. We told the service manager that we thought there was something seriously wrong for a car to do that. Upon further inspection we have discovered the car has been in a previous accident which was not disclosed to us. The dealer ship is not working with us and there take is Buyer Beware. What do we do? We have only owned the car for two weeks.

Front suspension is bent and we believe the A frame is bent. We are missing work and having to travel a great distance to keep taking to the dealership.

Christine of Oak Run CA (08/02/03)
The problem I have is when I took my Chevy Truck I bought in May in because the front passenger side by the window is making a rattle sound. When I ask the the gentleman in the customer service, He told me we can't help you. Make an appointment. I ask him if he could make me one. He replied No just come in next week on tuesday.

When I came in on that day they said I didn't have an appoinment. I still have the problem.

Today on Aug 1st I had to take the truck in because the bed liner they put in was falling apart. I ask the same gentleman as last time if someone could fix it he said no. Go to the parts dept.

Then I ask him my steering wheel is squeeking when I turn it. Can someone look at it. Rudly again he said NO you need to make an appointment. Again I ask can you make an appointment for me he then reply NO and just stood there. I then ask should I call to make one what should I do to get my trick in? He then said yeah.

I felt as a customer he should of made an appointment for me he wasn't buisy he was still joking with a customer that he already took care of . Plus the first time he was also joking with co worker.

Another gentleman said well customer service is hiring a woman to help the women customers, because the women customers get to intemidated by the male worker. What does that have to in tring to make sure my truck is safe and wanting someone to look at it. Maybe the workers are intemidated with there customers. They should, if they treat their customers like this.

I know my truck is under warrenty and you guys don't like people you have that and treat them differently.That is not a good reason.

Plus my car saleman said if I had any problem just drive it in and they will take a look at it. Did someone do that NO! This gentleman should of at least look at my truck and say this may be problem, To let me know my car is safe if i drive it, and then say we can't fix it today but if make you appointment we will take care of it.

I would like to get my truck look at. If that is not too much to ask for. Or once someone buys a vehical off the lot that is it know more nice guy. The customer is nothing. This isn't the first vehical I bought from them. I never had trouble like this before. What should I do!

Sam of Palo Cedro CA (07/25/02)
We bought our truck in 1998 when we bought the truck the truck it was sold to us with no oil in the truck so we told the person we bought the truck from that 3 days had went by and the damage done in that 3 days from having no oil in it and them saying they had checked it before we left the lot there was no reason to worry and in going over my manual to learn about my vehicle I checked the oil stick and theres no oil in it.

We spoke to several mechanics and they said this was unacceptable the motor needed replacing or we should get another truck being it was there fault.As their trying to get us to accept a longer warranty to make up for their mistake we get a letter from chevy explaining the truck was diffective from the factory and was missing seals I believe in the oil pan and we needed to take the truck in to have them fix it.When we asked them if this was where the oil went they said they didnt know,we wanted to what would happen to our truck since they didnt know where they oil went, into our truck on the ground, and again how much damage had been done by driving the vehicle for 3 days and having oil goes god knows where.

We told them this is not the way we wanted to start out and we bought a new truck to avoid all these problems, and being the truck was damaged we did not want this vehicle.they did not let us trade, get a new motor, nothing the only thing they offered was another 25000 miles to our already extended 75000 mile policy.

In hindsight i should have taken that deal but didnt, I truly felt that this truck would give us nothing but problems and I refused the deal. Since that time the truck has been in the shop at least every 6 months for days at a time.Usually with 2 or more major problems and always having to take the truck back because they never check the truck entirely, or never fixed what we asked them to period,they were never helpful and like i said we would take it in to get it fixed,rent a car they would call we would go to pick it up and they had not even fixed all the problems, so we would have to go back the same day get another renta car and do it again this happened twice,teh first time it broke down my wife was pregnant8 months they denied her a rent a car which was in our warranty and sent her walking.

This has been going on the entire time we have had this truck, in the shop, out of the shop and i have just about every invoice to prove it.And again always the same 2 or 3 things wrong so some of these thing have been fixed twice three times.And now here we are today almost 5 years later my warranty was just up and about a year and a half ago, a couple of months less, they replaced my starter on jan 4 2001 and numerous other things and we left feeling screwed again because this time it also cost us 300.00, well in replacing my starter they failed to notice that the fly wheel was broke and put the new starter back on without replacing the fly wheel, the mechanic who is working on my truck has a terrific rep in town and is known as an honest man, he calls me and tells me that the fly wheel peice should still be in there without a doubt it would have fell out when they replaced it last time and almost been impossible to not notice.

So without checking the fly wheel for damage not noticing the piece of the broken fly wheel and then putting it back on so as not to have to fix all the problems under warranty. This I am told is first grade stuff, and nobody believes they did not see this peice,and if in their ineptitude they did not even inspect the fly wheel to make sure every thing is ok. In putting on the starter on a broken fly wheel I now have to replace both parts to the tune of 700.00 I called lithia to tell them that they made a mistake in putting the starter on and don told me trucks brake fix it, and when I told him that I would not accept this and talk to somebody else, so icalled steve roberts and told him the problem that due to their mistake i should not have to pay this and if theywould honor their work and fix it he has not called back.

These people are shady, inept , dishonest to the point where you do not believe anything they say because you know their just covering their backside, don told me he had the tech right there and he remembered changing my starter and didnt make a mistake, this is a joke and the fact that they talk to people this way is one of the continuing problems.

Denise of Redding CA (07/23/01)
Before my family and I went on vacation, I took my 1998 Blazer in to have it completely checked out as we would be driving to South Dakato and back (approx. 3,000 miles). Don recommended that the 15,000 mile service check-up be done and I agreed after making sure that the entire vehicle would be checked. The only problem found at that time was with the brakes which were repaired.

After returning from vacation, the air conditioner stopped blowing cold air. I took it into the service department immediately, thinking perhaps it needed to be recharged. Unfortunately, that was not it; the entire system needed to be replaced as the compressor was broken. When I inquired of Don why this was not found before going on vacation, I was told that they never check the air conditioning system unless specifically asked to by the customer. When I reminded him that I had just recently brought the Blazer in for service before going on a long driving vacation and had requested that the entire car be carefully checked over, he reiterated that I did not specifically include the air conditioner in that request, which is true as far as it goes, but in my understanding I was requesting just that even though I didn't use those very words.

I am having the compressor and related systems repaired at this dealership and they are going 50/50 with me on the repairs which is probably the best I can hope for. Considering that this vehicle is only 3 years old, I wonder how often the A/C systems go out whether or not GM knows of the problem. If I had had any knowledge that this was a potential problem, I would most certainly have specifically requested that it be looked at.

I am going to have to pay half the costs of the repairs, which will be about $1,000 -- considering the cost of the vehicle (approx. $24,000) and the fact that it is only 3 years old, its rather unbelievable.

Physically, I am driving in 100 degree temperatures (its hot here in Redding, CA) without air conditioning -- with two small children. It is uncomfortable, to put it mildly. Needless to say, we are not going anywhere unless we absolutely have to. Emotionally, I feel betrayed by Lithia Chevrolet and GM. I was conscientious about taking this vehicle in for regular oil changes and recommeded service check ups. In my mind, I did everything possible to maintain my vehicle and have been let down by those I trusted to perform this service.

Denise of Redding, CA, writes:

Before my family and I went on vacation, I took my 1998 Blazer in to Lithia Chevrolet to have it "completely checked out" as we would be driving to South Dakota and back (about 3,000 miles). Don recommended that the 15,000 mile service check-up be done and I agreed after making sure that the "entire vehicle would be checked." The only problem found at that time was with the brakes; that was repaired. After returning from vacation, the air conditioner stopped blowing cold air. I took it into the service department immediately, thinking perhaps it needed to be recharged. Unfortunately, that was not it; the entire system needed to be replaced as the compressor was broken.

When I inquired of Don why this was not found before going on vacation, I was told that they "never check the air conditioning system unless specifically asked to by the customer." When I reminded him that I had just recently brought the Blazer in for service before going on a long driving vacation and had requested that the "entire" car be carefully checked over, he reiterated that I did not specifically include the air conditioner in that request, which is true as far as it goes, but in my understanding I was requesting just that even though I didn't use those very words. I am having the compressor and related systems repaired at this dealership and they are going 50/50 with me on the repairs which is probably the best I can hope for. Considering that this vehicle is only three years old, I wonder how often the A/C systems go out and whether or not GM knows of the problem. If I had had any knowledge that this was a potential problem, I would most certainly have "specifically requested" that it be looked at.

I am going to have to pay half the costs of the repairs, which will be about $1,000 -- considering the cost of the vehicle (about $24,000) and the fact that it is only three years old, it's rather unbelievable. Physically, I am driving in 100 degree temperatures (its hot here in Redding, CA) without air conditioning -- with two small children. It is uncomfortable, to put it mildly. Needless to say, we are not going anywhere unless we absolutely have to. Emotionally, I feel betrayed by Lithia Chevrolet and GM. I was conscientious about taking this vehicle in for regular oil changes and recommeded service check ups. In my mind, I did everything possible to maintain my vehicle and have been let down by those I trusted to perform this service.

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