Complain about a product or service

Poway Honda

Poway, CA

Mark of CA (06/08/07)
I originally purchased an 07 Honda Hybrid and after driving it for one day I experienced back pain! The seats in this car are extremely hard and aggravated a back problem I have. I told the salesman that I had back surgery before I bought the car! I came back the next day and spoke to the salesman about this issue. He refered me to the service dept. I took the car to the service dept and they said that there was nothing they could do.

I then spoke to the GM, Peter Robertshaw and he told me that I could trade it in for an Accord! He told me that he was very tired and didnt have the time to help me. He sent me to their Sales Manager, Z Hasual. Mr. Hasual was extremely arrogant and made this experience very unpleasant. The so-called deal he made with me caused me to loose over 4,000 dollars on a car they sold me the day before. He said that they were in a business to make money and that I could take it or leave it, his exact words!

My experience with this dealership was extremely negative and I was treated very poorly by their staff. Once they sell you a car it is your problem and they dont want to help you! I have since tried to contact the GM and he doesnt respond to phone calls or email!

I lost over 4,000 dollars on a car I owned for one day and now own an accord that has equally hard seats that are aggravating my back.

Wu of San Diego CA (11/05/03)
I went to Poway Honda because they offered me a great deal on a 2003 Honda Accord (I'm a first-time buyer who wanted to pay for the car entirely upfront - no financing).

The process was smooth and the sales people were quite respectful, but I was almost skinned alive when I was sent to do the final paperwork with the finance manager Aaron S.

Aaron was rude and arrogant from the start, shrugging off my questions and concerns and pressuring me to sign all the paperwork without giving me the chance to read them all thoroughly. The best he would do was give me a brief description of each form, making them all seem as if they were trivial pieces of paper (which they definitely were not).

Then came the attempted scams. I didn't have car insurance right at that moment (I planned on surfing the Net at the dealership for a policy), and Aaron offered to sell me a 30-day temporary policy for $249. I knew this was a bad deal, so I asked whether he had a computer I could use with Internet access. He flatly stated that none of the computers had Internet access.

I knew this wasn't true, so I stepped out of his office, asked a sales manager for an Internet-capable computer, and had a brand new policy at a great rate within fifteen minutes. When I pointed out to Aaron that the computers at the dealership did indeed have Internet access, he simply ducked my point that he had lied and moved right on rather than apologize (I was implicitly offering him this opportunity and also showing him that he couldn't mess with me).

Frustrated at not being able to sell me on this scam or any of the other ones (extended warranties, etc.), Aaron went for the coup de grace and tried to get me to sign a final purchase contract that would have locked me into a financing at a very high interest rate (remember, I wasn't interested in financing the purchase and incidentally have great credit). I had read about scams involving Asian immigrants with poor English skills who unknowingly locked themselves into auto financings rather than the upfront purchases they were looking for (I'm Asian, by the way), so I refused to sign the contract. When I expressed my concerns regarding this, he belittled them and refused in any way to change the contract so as to not mention anything regarding a financing. He added that this is what the machine printed out and that he couldn't change it and that my concerns and fears were unfounded.

At this point I refused to deal with him any further and walked back to a sales manager to ask to speak to a different manager, otherwise I'd be leaving. The sales manager agreed to my request, and lo and behold I was given a contract written up the way I wanted (yes Aaron, you CAN change what the machine prints out), with no ambiguities regarding the purchase terms. The new finance manager also addressed all of my concerns in a respectful manner, so in the end I did end up purchasing the car.

Back to the top | California Auto Dealer Complaints