Complain about a product or service

Rock Honda, Fontana, CA

Syed of Fontana CA (08/19/08)
I went to Rock Honda to purchase a car. After enduring the long process ... I came home later that evening with my new car. Few days later they call me asking for me to submit my paystub and asking my income information. Then , I get a call saying that I didn't get approved and that I have to return the car. How embarrassing and insulted I was. Why did they give me the car in the first place? They cashed my check for down payment, did a credit check through their finance dept. Why did they give me a car even after looking at my credit report? I even added more money to the down payment to suffice for my credit report and seemed like it was enough i mean after all they gave me the car. My wife and I share the same credit and just last year she bought a car and there was no problem so why now? This isn't fair . I am emotionally distressed, insulted, they opened my credit, I am just very upset. I hope their is someone out there to help.

Charles of Rancho Cucamonga CA (07/03/08)
Today, on July 2, 2008, I took my 2007 Honda Civic LX to Rock Honda for a simple oil change. While I was waiting for the work on my vehicle to be completed, my service advisor who identified himself as Chris approached me in the customer waiting area and advised me that I needed to have the cabin air filter changed. He quoted me a price of approx $150.00 for the filter. I personally know that I can buy that part(s) for approx $20.00 or less at an auto parts store, and I know that on the 2007 Honda Civics, the cabin air filter doesn't have to be changed until the vehicle has 60,000 miles. My vehicle has only 28,000 miles.

I politely declined to purchase the part and made up my mind that I will never return to Rock Honda for any service. I don't appreciate it when a dealership tries to mislead me and charge me for parts and service that is not needed. Something needs to be done to prevent them from deceiving other customers that may not be aware that their cabin filters have a longer life than what is represented by the service techs at Rock Honda.

Veronica of Beaumont CA (01/31/08)
I bought my car new on February 2006. It is a 2006 Honda Accord Hybrid. It currently has 50,021 miles on it. Last year one of the three catalytic converters broke, and it was replaced. On Wednesday 1/16/2008 engine light went on and I took the car in, turns out that the Catalytic converter was broke again, but now they also found that one of the motor mounts was also broke. I would not have to pay for catalytic converter but I did have to pay $100.00 deductable on the $800.00 motor mount part. I was given a rental because motor mount was not in stock.

I called Honda on Friday 1/18/2008 and was informed that motor mount part was on back order so it would be until next week, but the car is drivable so I could pick it up and just bring it in next week. The part came in about Tuesday but my next day off was Saturday so I took car in on Saturday 1/26/2008. On Tuesday 1/29/2008 the engine light went back on, once again I took the car in, the problem was that when I arrived the engine light had turned off so they could not detect what was wrong but service station ran several test and I was told that the computer had not been cleared and the test runs had not been conducted that is why engine light went on, but I should not have any further problems.

On that same day Tuesday 1/29/2008 at 9:30pm as I was driving home from school, the engine light went back on. I took the car back in on Wednesday 1/30/2008 with engine light still on, and the car was found to have the same problem, the catalytic converter-the same one that has been replaced twice is once again broke. I am now in a rental, which Honda is providing. I called today and service advisor Ke'Sean states that they had to make contact with technical support because they do not know what is causing the problem. Should I be considering my car a Limon?

Unfortunatly I bought the car in Fontana, I live approx. 30 miles away and my work is approx. 30 miles away from Fontana (the other direction).

The time and loss of work has impacted greatly and that does not include the stress, because what do I do with the car now? Should I keep it? If I trade it in I end up loosing on it so what shoud I do? Have other people with Honda Accord Hybrids had the same types of problems? I really do love my car, but I sure do hate problems it has given me.

Margaret of Anaheim CA (01/13/08)
Rock Honda claimed they had a 2008 Honda CRV EX in the tango red pearl color. Ali Kadri, Internet Sales Manager at Rock Honda, emailed me a quote of $21,733.00 for the 2008 Honda CRV EX 2WD. I called him approximately 1 1/2 hours (the drive time to get to the dealer from our house) to confirm that he had the car in the color I wanted for the price he had emailed me. He said he had it in his computer, but I asked him to go out and check to see if it was actually on the lot.

He put me on hold and returned after several minutes, confirming they had 1 left. We arrived at Rock Honda and had to wait 15 minutes before they told us Ali was busy with another customer. We were then taken by another salesman on a long walk through the lot (in the dark) searching for the vehicle. After more waiting it was determined that the EX was parked in the front and was equipped with a DVD player, premium wheels, and a $27,000+ dealer asking price.

I spoke with the manager about the deception and he offered to sell me the vehicle at the price I was quoted plus an extra $1,000 for the unwanted DVD player, but he would remove the wheels if he could find someone to do it. I decided not to give them my money.

Rock Honda wasted 3 hours and 86 miles of our time!

Mark of Temecula CA (09/12/06)
FURIOUS CAR BUYER I love my 2006 Honda Civic but I wished I didnt purchase it from Rock Honda, in Fontana. I wasnt ready to buy but it was the right car at the right time. I purchased it certified used a couple weeks ago.

I made the salesman aware I needed time for the down payment and we agreed that the check would be deposited on the 31st. I sat down with the finance salesman and usually dont buy the extras. However, I purchased the alarm so I could leave with one and not hassle getting one latter. He assured me it was installed and was being activated.

I took delivery of the car late that evening and stopped down the street for food. I couldnt set the alarm and the mats in the trunk were missing. I went back but the salesman told me I would have to return and go to the service department. I live in Temecula and didnt want to make another trip with my schedule.

I was asked to bring my car in and the alarm would be activated. After a couple hours into my appointment, nervously the serviceman asked if he could pay for my rental and call me when it was done. I agreed and received my rental. I had to leave a credit card number to secure it even though the dealer was picking up the charge. My car was ready a few days latter.

They ended up depositing my check before the date we agreed upon. I received a NSF for 25 dollars from my bank. When I called, they said they would refund me and deposit the check on the agreed date, the 31st. I have faxed and called several times. I have not received my refund. In fact, they have not deposited my check. Just yesterday, I had to sign for a letter at the post office for a final demand notice of payment from Rock Honda. I left another message.

The final straw happened today. When I was paying my credit card online. I found that I was billed for the car rental. I left another message.

I am furious and will not do business with Rock Honda again.

Jillian of Riverside CA (03/07/01)
On Jan 5, 2001, my husband and I went to Rock Honda to buy a new car. So as the dealings went buy, we finally got approved on a black, two door, automatic transmission 2001 Honda Civic EX. We were approved for an initial 11.99% interest with the car, to be paid for six years. We put down an initial down payment of one thousand dollars and a holding check for another thousand dollars for the car. So then they approved us and ley us drive the car home, knowing that we had already been financed. They let us drive the car with no if's or but's.

Then about two weeks later, they called us up and said that we didn't get approved for that interest rate and that we needed to have our interest rate increased by 14.5%. In our eagerness to get the payment started we agreed on thier terms knowing that they would send out our pay stubs, so that we could begin paying our bills.

Then another two or three weeks passed again and we contacted them about our case. All they ever said was that they would call us back, which they never did. If they ever did I think it was just once. Then the next thing what was they towed our car without even notifying us or sending us a notice that they would do so stating that it was "reposessed". To make it worse, they filed it as repossesssion to the police without us knowing.

The next day, we went in to see what was going on and we managed to talk to Christine, the collections manager. She told us that she was the one who ordered the repossession because we didn't get approved by the financial institution (WS Financials). So they took the car away. We tried to seek further information about the case and they said that our witholding check had NSF (or no sufficient funds) but when we checked with our bank, Washington Mutual, they said that Rock Honda got their money on the January 16 through electronic debit. Every paperwork that needs to be done, we did and we have proof of it including papers we faxed to them.

They tried to blame this on our change of address since the purchase of the car, but we notified them in advance and also no such things were written in black and white in the contracts that we signed with them. We were trying to get our money back but they are giving us such a hard time doing it. To top it all, they charged us for like $650 dollars for the "reposession fee" which obviously is not appropiate in this case primarily because it wasn't a repossession case at all. They were the ones who messed up the paperwork, not us.

During the purchase of this vehicle, the problems that where having my employer was treatened to fire me because I have missed too many days at work and I cannot afford to have another abscence. But when this "misunderstanding" happened, I was compelled to do so which led to my termination at work. My wife also lost a day's pay worth, around $200 or more. We also have lost our reputation for being on time to work and also with our neighbors who knew that we lost our car to reposession. Another thing is we are not sure if my wife's credit history was cleared up from this.

Jillian of Riverside, CA, writes:

On Jan 5, 2001, my husband and I went to Rock Honda to buy a new car. So as the dealings went buy, we finally got approved on a black, two door, automatic transmission 2001 Honda Civic EX. We were approved for an initial 11.99% interest with the car, to be paid for six years. We put down an initial down payment of one thousand dollars and a holding check for another thousand dollars for the car. So then they approved us and ley us drive the car home, knowing that we had already been financed. They let us drive the car with no if's or but's. Then about two weeks later, they called us up and said that we didn't get approved for that interest rate and that we needed to have our interest rate increased by 14.5%. In our eagerness to get the payment started we agreed on thier terms knowing that they would send out our pay stubs, so that we could begin paying our bills. Then another two or three weeks passed again and we contacted them about our case. All they ever said was that they would call us back, which they never did. If they ever did I think it was just once. Then the next thing what was they towed our car without even notifying us or sending us a notice that they would do so stating that it was "reposessed". To make it worse, they filed it as repossesssion to the police without us knowing. The next day, we went in to see what was going on and we managed to talk to Christine, the collections manager. She told us that she was the one who ordered the repossession because we didn't get approved by the financial institution (WS Financials). So they took the car away.

We tried to seek further information about the case and they said that our witholding check had NSF (or no sufficient funds) but when we checked with our bank, Washington Mutual, they said that Rock Honda got their money on the January 16 through electronic debit. Every paperwork that needs to be done, we did and we have proof of it including papers we faxed to them. They tried to blame this on our change of address since the purchase of the car, but we notified them in advance and also no such things were written in black and white in the contracts that we signed with them. We were trying to get our money back but they are giving us such a hard time doing it. To top it all, they charged us for like $650 dollars for the "reposession fee" which obviously is not appropiate in this case primarily because it wasn't a repossession case at all. They were the ones who messed up the paperwork, not us.

During the purchase of this vehicle, the problems that where having my employer was treatened to fire me because I have missed too many days at work and I cannot afford to have another abscence. But when this "misunderstanding" happened, I was compelled to do so which led to my termination at work. My wife also lost a day's pay worth, around $200 or more. We also have lost our reputation for being on time to work and also with our neighbors who knew that we lost our car to reposession. Another thing is we are not sure if my wife's credit history was cleared up from this. Please help us.

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