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Cadillac

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Tammy of North Brunswick, NJ June 11, 2008

My car was in the shop 50 times with all different things they promised me a lease payment and that they would do something for all the problems I have had with my car and then when it came down to it they offered me gift cert for oil changes, as we speak my car is back in the shop...

John of Brea, CA April 27, 2008

07 cad cts caught fire from transmission jus after drive & parking, Total loss Fireman said started in transission. dealer said not warranty, call insurance I contacted GM and now 2 months later no determination on warranty?, or remedy

Donna of Stamford, CT April 6, 2008

While driving in our 2005 Cadillac SRX SUV on the highway yesterday April 5,2008, our large sunroof literally exploded out of the blue. We were traveling at normal highway speed. Approx. 60 mph. There were no trucks beside us or anything that we saw or heard that might have caused the sunroof to shatter so suddenly. If the shade had not been drawn, I would have imagined we would have had some severe consequences as a result. I googled this issue and see that people have already reported this same issue to your organization. Has there been any additional information regarding this case? What would you advise us to do? This car is a danger to the public. Especially those that feel that this car would be a safe family car.

If shade had not been drawn - glass would have showered down on all 3 passengers, not only possibly causing severe cuts but the loud explosion sound would also result in serious vehicle accident on highway.

Patti of Horseshoe Bay, TX March 15, 2008

2004 Cadillac Escalade jumped out of park and ran over me.

Iveley of Belleville, NJ January 29, 2008

For the past month I have been dealing with performance issues with a 2007 Cadillac CTS I leased. The rear tire had a flat due to a nail in the tire which was plugged. Since then I have been experiencing unsteadiness in the handling and performance of the car. I went to dealer and express my concerns and they charge me for an alignment which did not resolve the problem. I went back a second time and they balanced the tires and the problem did not go away. I returned to the dealer and informed them that the vehicle still did not perform as it should. I was then told to purchase new tires because the weight of the plug maybe causing the difference in the vehicle. I purchased new tires for the rear of the vehicle and the problem continued. I contacted GM and was instructed to go back to the dealership. I went back for the forth time and was told that the vehicle is driving as designed and that I maybe too in tuned with the vehicle.

Frustrated I contacted GM again and was instructed to get a second opinion. I woke up early on a Saturday  to find out that the service department is closed on Saturday. By then I was livid and went to ETD tires in Lyndhurst NJ who tested the tires and discovered a radial hop? in the tires and suggested that I contact Good Year. I traveled to Good Year in Paramus NJ and they acknowledge the problem with the tires and replaced them. After replacing the tires the problem continued and I went back to Good Year and they discovered that one of the new tires also has a radial hop? and replaced the tire.

The problem is not as bad now but the vehicle continues to have a slight vibration in the steering wheel. I contacted GM and was told that they were sticking with Brogan diagnosis that the vehicle operates as design even after Good Year acknowledge that there was a problem with the tires. GM does not accept a diagnosis from Good Year although they sell the vehicle with Good Year tires. I am at my wits end and do not know where to go with the vehicle for repair. Please help

Dennis of Yaphank, NY November 14, 2007

I have a 2006 Cadillac STS with 35,000 miles driven. For the past 6000 miles, an increasing thumping noise has been emanating from the front wheels. Based on the mileage, I decided to make a brake service to the front wheels; i replaced brake pads and rotors with brand new parts. The thumping noise remained, so I brought it to the Cadillac dealer and their brief synopsis indicated that the tires were worn out, because there are flat spots on them causing the thumping; sounds logical.

The problem is, Cadillac explicitly warrantys the tires from defects for full replacement during the Bumper to Bumper coverage of 5 year/50,000 miles. This seemed, and still seems, very unsettling to me because the tread life on the tires is still quite good. Bear in mind the mileage on the car (35000 miles), so it's quite likely that the tires would still be viable for another 10 to 15K miles before the tread is worn to the point of replacement. I decided to contact Michelin to discuss warranty coverage on these tires, because logic says that flat spots are not normal wear on any tire. They were very accommodating, and instructed me to bring the car into a retail service center that could analyze the tires for my warranty concerns. Sure enough, the technician discovered the flat spot, but only on one of the tires.

This information was relayed back to Michelin and their response was that this is irregular wear, and not covered under warranty. Their analysis indicates that any wear of this type is mechanical in nature, and it is a root cause within the front end of the car; precisely my thoughts. Michelin was kind enough to extend a goodwill warranty offer of 25% off a tire replacement, based on a prorating of mileage. I indicated that I will bring up with Cadillac, because it should be a warranty issue of theirs.

With this information, I contacted Cadillac customer service and opened a warranty complaint file. I specifically (and adamantly) requested that a regional representative from Cadillac come to the dealership to review the cars situation with me & the dealer's Service Manager. After fully disclosing all the information about the tread life (which Michelin clearly claims that there is a minimum of 3/32 active life left before the low level indicator bands are breeched) and that the flat spots are not normal tread wear in any sense of the word, and that I require a meeting to review the situation, a couple weeks passed. I received a call back from the customer service representative informing me that this is also not a warranty issue.

This is the problem. I know that my car has an inherent problem; one that produces very irregular wear. This wear irregularity is currently a serious safety issue, and I need new tires before an incident happens. My contention is this; Cadillac is ignoring the underlying problem; blaming it on worn out tires, when in fact there is a major problem brewing. Now I will replace these tires, but the point is Cadillac really should be. They also should actively be reviewing the car front end for defects; the type which deteriorates critical safety components on my car. I am asking for help in this situation because I am very concerned for my family's safety in riding in this car.

Ronald R. Gober of West Lawn, PA November 6, 2007

Took car to dealer four times for rough shift problem when cold. Escalated problem to customer service when told there is no way to fix problem. After detailed conversation I was told it could be escalated to a Field Rep but he would give me the same answer, if he is not too busy to speak with me...

Debbie of Poway, CA November 5, 2007

I was driving my 2003 Cadillac CTS in a parking lot, doing approximately 5 MPH while making a left turn. When the car turned itself off. I was charged 1,500.00 to replace the Power Steering Gear Rack.

Jenee of Bear, DE October 8, 2007

In June of this year, I purchased a 2004 certified preowned srx. I have had this vehicle leave me stranded on the road three separate times directly after the dealership reassured me that the vehicle had been fixed. It has been in for service on six different occasions it has also been towed five times by roadside assistance. I feel very unsafe in this vehicle especially being a mother I do not feel safe driving it with my children I have no idea of when it will give out on me and the ongoing issue has been my steering wheel completely stiffening up on me to the point where I can not turn the vehicle left or right I have been driving once already and this has happened almost causing me to cause an accident in the street. When the locking of the steering wheel happens the car loses power and completely shuts down. I travel very frequently and the dealership has made this a complete a total nightmare for me. I had to beg to receive a rental car while my car was being serviced, I have missed several days of work as a result of this, the dealership is literally trying to force me back into this vehicle and I am scared. I am scared for myself as well as my two small children.This vehicle is still under warranty.

Joe of Manahawkin, NJ April 15, 2007

Driver door handle part ordered several month ago, and has not arrived at Cadillac Turnersville N.J. This part is needed for safety to open the door and to also pass inspection of auto. Part# 16619641. I ordered it two month ago.

Door can't be open from the outside without this part. Several Cadillac Dealers also do not stock this part.

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