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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Joseph of Brooklyn, NY April 11, 2007
Liar Liar pants on fire! Those are the last words I actually said to the Customer service manager at the call center today. My issue: Brand Spanking New 2007 Black on Black totally loaded (yes every option) Escalade, Day after picking up the truck the power assisted running boards are not working. 6 miles on the truck. Now after 6 trips to the dealership and many calls with my personal customer service rep All the promises that were made have not been kept.
Their promise (I have detailed records of conversations and I know for a fact that GM records their phone calls but they will not review what the rep actually said to me while I am on the line, there answer Sue GM to hear the tapes.) MR. x Right now we have no fix for your problem but our techs are working on a solution, Since you have had the truck only one day before you had a problem we will repay your lease payments.
OK THREE PAYMENTS LATER my truck is finally fixed (I do not want to forget that GM knows my wife is very pregnant and I have falled out of the truck due to operational malfunction so I am very nervious about preggo wife getting in and out of truck) NOW GM IS ONLY GIVING ME 500 BUCKS. A big slap in the face since all the miles put on truck has been to drive back and forth to dealership.
1700 miles at 9.5 mpg at 2.95 avg ppg (price per gallon NYC regular)that is a total of 527.00 Not to mention the mistreatment of customer service center to me (really bad very nasty) and to boot It took over 80 hours for a manager to contact me when I complained about the way I was treated. 68k truck zero customer service. I give up the only way I win is to never buy another GM car or truck ever agian + I am cancelling my GM credit card.
Marvin of Robinson, TX February 28, 2007
In December of 2006, I purchased a 2005 Cadillac Escalade from Miller Madza-Kia-Suzuki.
The vehilce had less than 20,000 miles and was sold with Bumper to Bumper warranty. I asked the salesman if the vehicle had been in any accident and he said no and he provided a Car Fax to show proof that it had not been in any accident. About one week after purchase, I took the vehicle in to Rountree Cadillac to have front light replaced and the mechanic told me the vehicle had been involved in some type of accident. The Body Shop gave me an estimate on everything that he found that needed to be repaired, that warranty would not cover because of prior damages and the vehicle had been repainted in some areas, he said that he would call the salesman at Miller Madza to let them know. About one week later, I took the vehicle back to Rountree for the Power Steering, Sun Roof making noise, the ignition buzzer not working, the back up indicator not working, the DVD/CD changer not working, the back radio control not working and a wire hanger inside under the front bumper. They told me most of this was warranty work but refused to repair the vehicle because it showed evidence of it being tampered with and in some type of accident that would void the warranty. Because of the relationship between the two dealerships they would not give this to me in writing. The Shop Supervisor or Service Consultant gave me a print out of what they found wrong and said they would again contact Miller Madza. After not hearing from either, I called the owner and told him what was going on with my vehicle and that his manager had said they were not going to spend any money on repairs. The owner asked me to drop the list of repairs needed to him and he would look over it and get back with me. He did not get back with me, so I went by his office, he asked me when could I leave the vehicle with him so that he could see what was wrong. I left the vehicle with him at that moment and he provided me with a loaner car to drive. I was told Miller Madza took the Escalade to Rountree Cadillac for repairs and they would not repair the vehicle because they felt like it had been in an accident and most of the bumper to bumper warranty had been voided. Miller Madza took my vehicle somewhere else to be repaired as of today it has been gone for three weeks, no one has called to tell me where my vehicle is or what is going on with it, I have to call them for information and get the run around.
Terry of Excelsior Springs, MO November 20, 2006
Installed a Remco transmission pump on a 2001 Cadillac DHS. Consquently the transmission burned up and could not determine if the cause was the transmission or the Remco pump. After learning a Remco Pump had been installed on the transmission, Cadillac advised the Cadillac dealer who was working on the vehicle that our vehicle warranty had been voided since we had installed an aftermarket item on the transmission. Remco (the after market item market mfgr) says Cadillac cannot void the warranty for that reason, due to protection by the Moss-Magnuson Warranty Act. But Cadillac did and I was forced to pay 3884.94 for a new transmission. If indeed Cadillac was at fault, think they should refund the monies I have expended for this repair.
Transmission had to be totally replaced at a cost of 3884.94 John of Morganton, NC November 16, 2006
The use of many (more than 30 on the cadilac suv) led lights for brake and turn signal. I was behind a Cadilac suv at dusk and the led lights were totaly blinding, I could not even see other things around me. This is a hazard and needs to be addressed. Is there a regulating agency that states how bright rear lights can be?
Cynthia of Louisville, KY August 11, 2006
Cadillac CTS 2006 bought in spring of 2006 . I was driving down the highway when I heard a loud sound on my roof. When I stopped I could see my sunroof had imploded. it was like a volcano going up and shattering out.. obviously not from something landing on the roof. I tried to call the dealer I bought the car from, Brown Bros in louisville, but they wanted to charge me 2.5 times what the body shop my insurance company recommended uses and they wouldnt even give me a rental car for the time my car needed to be in their shop.
I had to have the sunroof replaced. glass removed from my hand. My car needs painted but I cant afford that right now and dont want the insurance claim. so I have a car with less than 5000 miles that is far from new. I am out a day of work dealing with this and I really need a paint job.
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