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Carfax - Inaccuracies

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Carfax • Public Citizen Objects to Carfax Settlement • CARFAX: Not Always All the Facts • How Can Used Car Buyers Protect Themselves? • CARFAX Settles Class Action Lawsuits • How To Contact CARFAX • CARFAX History --- Consumer Complaints • "Unlimited" Service • Inaccurate Reports • Refund Policy • Advertising Claims • Sellers' Complaints

STEVEN of CHAPTICO, MD November 18, 2009

I purchased a used vehicle in 4/2009 and requested a CARFAX. CARFAX failed to report the car was in an accident. 11/2009 during my attempt to sell my car, CARFAX reported a car accident that occurred 3/2008. I lost 4,000 in resale value.

Melanie of Littleton, ME November 18, 2009

My Son and his wife checked carfax on a used vehicle thay just bought and were informed there was 8 incidents on the car and for 29.99 they could find out what they are- I said that was crazy as it is a very good car so I told them to put in the vin # on my 2007 Toyota Corolla Sport- nothing has ever even remotely happened to this car- it said there were 4 incidnets connected to my car and for 29.99 we could find out what they are- it says incidents include several things including recent inspections- if they are calling inspections all of which the car passed 100%, the incidents, then this is misleading and a rude and disgusting way to take people's hard earned money- if it says they are accidents they are 100% liars- if I wanted to sell my vehicle ( which I don't, but still..) this could have ruined it for me- they are liars and manipulative and I feel the general public should be warned because not alot of people have money to just throw around anymore.

Robert of Lacey, WA November 16, 2009

Car Fax has identified my car as a damaged truck and list it as an unadvisable purchase due to a minor fender bender accident.

victor of brooklyn, NY November 14, 2009

i purchased a 06 infiniti g35x from a local car dealer .the car had about 3000 miles on it ,it was involved in a rear end collision and it was repaired.the dealer i purchased the car from got the car from an auction.the car was very clean the repairs were done right ,so i thought i was getting a good deal. i bought the car for 28,500, it would have cost about 35,000 new from infiniti.when i finally recieved the title i didnt bother to take a good look at it (big mistake)and stored it with my other important documents.time passed and i had no problems with the car it realy was a well bought car i thought,until i tried to trade it in for a bigger vehicle now that i had a wife and my first child.sure enough the dealer ran a carfax report on the car and i was blown away when the dealer told me that NOT ACTUAL MILEAGE appeared.of course the dealer politely told me to come back when i get this sorted out (easier said than done).

i looked at the title when i got home and in fact it was stamped with those three ugly words,thats when the nightmare began.first thing i did was get in touch with the dealer i bought the car from,i realy didnt like what he said but because he is a friend of a friend and he agreed to help me i took it easy on him.seems he recoverd some paperwork and assured me that it was a simple mistake on the auction person when he filled out the original sales report,he wrote something like 60,000 mi when the car realy had about 3,000 miles which is pretty believable because i dnt think its possible to put 60k on a car in only a few mo.remember i bought a 2006 car in 06.it took alot of work but after a year i finally got a clean title.

so i tried once again to trade in the car and once again the dealer sent me away humiliated.evidently ,carfax doesnt care that i fixed the problem with the title otherwise the report would have specified that the problem was fixed.why is it that the great state of new york excuses the mistake but carfax doesnt. a pristine title means less than a carfax report it seems.when i emailed carfax to have them remove the scarlet letters from the report ,they asked for so many documents and verifications (some would be impossible for me to obtain) i became so dicouraged i just gave up.im basically stuck with the car ,the car is worth about 19000 -20,000 a dealer offered me 10,000, what a sport! its so frustrating to think that carfax is preventing me from getting the that the car s worth.who made them judge and jury......

anastasia of orange, CA November 11, 2009

I am in a lease transfer process and I had a potential buyer run a carfax report based on my vin number. The report stated that my vehicle was involved in an accident. My car has never been involved in any accident. I spoke to my insurance company and I got a report from the DMV based on the vin number and it showed a clean history. Upon doing some research I found some actual phone numbers and names to the principal players at Carfax. Carfax stated that the company does not get the vin report from the DMV, but rather from "anonymous third parties". They are making me jump through hoops to clear my vehicle history. I believe that this is misrepresentation of innocent victims for money.

Michelle of Flint, TX November 9, 2009

I purchased my 2006 SAAB 9-3 2.0T in Sept 2008 and received a full CAARFAX Printout from the Dealer. My Saab only had 17k miles when purchased from the local dealer, today it has 29,234; which is still under full factory warrenty -- I also still possess the original Dealer Carfax Report stating the vehile I purchased was in a condition with NO Accidents, It was not a leased or rental vehicle, and had never been damaged! However, this past Friday, I went to trade in my SAAB to upgrade and was told my SAAB that I still owe what it should be valued at approx 13-14k, was only worth approx 6k because Carfax only as of April 2009 purchased records and reported the Accident Prior to my purchase of the SAAB in December of 2007.

The SAAB expierenced (1) Front Impact w/other vehicle on Dec 2007 and (2) Air Bags Failed to Deploy? And CARFAX reported to me a year later and subsequent years later this car was STILL safe and clean till April 2009, when Carfax Reported for the first-time the Accident on the SAAB? Currently now, I am now stuck with a vehicle that is worthless because CARFAX GUARENTEED me it was Accident FREE and the AIRBAGS were Safe; when this was clearly not the case. This was willful and gross negligence seeing Carfax waited over 2-years to purchase and report this accident. I am requesting Carfax start steps to purchase this car back in FULL based on the current facts that CARFAX: breached the duty to provide accurate information that could very well be life saving or potentionally cause harm or death; as well as maintain a complete gross negligence in their duty to purchase the data that is updated and available for purchase.

James of Palm Beach , FL October 25, 2009

I inquired about trading in my 2001 Honda Accord for a 2010 new Honda Accord and I was dumbfounded when Braman Honda produced a CARFAX report indicating that my vehicle had been in a serious accident and it had been "disabled "at one time while I owned it. I havew NEVER been in an accident iwth this vehicle. Also I work for a Police Department and it was very embarassing when the salesman indicated that I was lying to him. I have filed a complaint with CARFAX and I will use all the resources of my police department to prove that their report is a bold faced lie. I have also contacted the police department that supposedly wrote this accident report and I am awaiting a response from them.

Bill of Bozeman, MT October 23, 2009

Was selling a car and CARFAX reported a false report it cost me 7000.00 it reported frame damage all the car had was repainted due to scrapes down the side no body work.No phone for CARFAX. Sold the car for less money book value was 16,000 sold for 9000.00 They need to be stopped.

jason of Saint Louis, MO October 16, 2009

Company is a fraud. Tried to trade in my lexus and according to the Carfax report the odometer has been rolled back. No way! MY CAR IS NOW WORTHLESS! Who are these people?

Wayne of Whiteland, IN October 12, 2009

Carfax is campaigning very hard to make the general public believe that their service for these reports is "FREE"...! Carfax is making people believe that if a car dealer does NOT provide a carfax report to the customer for FREE that the dealer must be hiding something from the customer. Their campaigning efforts are working...and almost every customer that enters my car dealership is demanding a FREE carfax report. Some are even walking out before they look at the car if i cannot provide this report!!! It is getting to the point that I may need to sign up with them and pay their inflated fees to be a carfax dealer member. By the way...I cannot afford to pay the almost 800 monthly membership fee for unlimited reports. And it's the same service that the consumer gets for 39.95 per month!!! NOT only are they falsely advertising to the world about this alleged "Free Carfax" report...but, they are intentionally gouging the dealers to be members of their service. They keep campaigning and placing ads, saying that...that you should only buy from dealers that provide their carfax reports...because they must be crooked if they don't play along and pay "US"...the real crooks! I assure you that I am a well respected car dealer in my local area and sell nice cars. What most people also don't know is that CARFAX is extrememly inaccurate...and yet claims to the 100% accurate! BS!!

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