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Lydia of Calumet City, IL June 27, 2009 On May 26,2007 I purchase a 2002 Cadillac Escalade EXT. On June 25, 2009 I went to Patrick BMW to purchase a car using the Cadillac as a trade in. From Patrick BMW they pull a carfax (Vehicle History Report) That's when I found out #1. The mileage on the Cadillac was not the actual Mileage; #2. The Cadillac had been in an accident; #3. There is a problem with the title. All these things was in the Carfax Report from Patrick BMW. When I purchase the Cadillac from CarMax they said and I signed a Odometer Disclosure Statement stating that the Odometer was the actual mileage; and they did not tell me the Cadillac was in an accident, I would have never bought it. In addition, the Cadillac is finance thru Capital One Auto so I didn't know that there was a problem with the title. CarMax did not give me any information or choose not to tell me about the cadillac I Paid 26,738 for this Cadillac with 15,000 down. Patrick BMW said the Cadillac trade is 5,000.00 because of the problems that was reported from Carfax. andrew of moreno valley, CA June 21, 2009 I bought a 2005 grand jeep cherokee on 1-21-09 and when i purchased the car they asked if i wanted the extended warranty, which i purchased. On 6-12-09 the transmission on my car went out so i took the car to carmax and was informed it was covered under my extended warranty as well a loaner car. several days later i was told the car is not covered under extended warranty and that the orginal manufacturer's warranty drive and train should cover it. I contacted the manufacturer and they said that that drive train had expired because it was never transferred over to the second owner. I informed them when i purchased the car no one ever mentioned that. I was only asked if i wanted the extended warranty and what it covered thru carmax. The manufacturer said that the carmax extended warranty would cover it. I spoke with anette several times and she stated that her operations manager and her both agreed that the extended warranty should cover the car. She also stated that the extended warranty did not want to cover it because they feel the drive train warranty should cover it. Meanwhile with them going back and forth I have a rental car that they are telling me I have to pay for as well as a 100 deductible , and towing of car to carmax of 130. All of which my extended warranty says that they cover: a 50 deductible and loaner car and towing. They have still not fixed the car after a week all i have been told is that my car is at an autoshop and they were going to look at it William of Cayce, SC May 27, 2009 My 2000 Ford Explorer's transmission died as soon as the extended warranty was up. It only has 80000 miles on it and now I'll have to pay close to 3 grand to fix it. I have had several problems with the car during the time it was under warranty and I had to pay 50 dollars to car max each time. During the first month of owning it the brakes needed to be worked on. The car once started smoking and a fuse had to be replaced. The rear wiper broke. The radio has broken twice. The handle on the passager side fell off. I also had to pay about 500 dollars to fix the door because it would not unlock. There have been numerous fuel system issues as well. around 4 thousand dollars gerald of baltimore, MD May 27, 2009 i purchased a 2006 envoy in march 2009 and while getting an oil change and 27 point inspection at a chevy service center, i was told that the noise i was hearing was the idler wheel pulley. i called carmax and scheduled an appointment for them to check out the findings. they called me later in the day to not only confirm the pulley being bad but to also state that the control arm, serpintine belt, and another belt needed to be replaced as well. i was then told that the warranty does not cover the belts and it would cost me 67.00 for the belts plus the 50.00 deductible. i paid 1789.00 for an extended warranty which seems to be a joke. the carmax warranty program is a rip off as well as their so called recnditioning program. if my vehicle was put through a 127 point inspection as carmax proclaims they do, why were'nt the control arm and the pulley problems found in stead 2 months after the vehicle was sold. also, having customers spend at least 1000.00 or more for a warranty and then charge them a deductible for each visit is wrong and dose'nt seem like a fair practice. it should be looked into. Jennifer of Jacksonville, FL May 18, 2009 Purchased a 2004 Volvo S80 from Carmax with an extended warrarenty for an additional 2000.00 . So the car would not start in Feb 2009, so I contacted Carmax to have it repaired.They took it to Osteen Volvo to have the "specialist " repair it. Waited 15 days for an ignighter to come from Sweden. The Carmax tech picked it up and less than 20 miles down the road it caught on fire. Car is a total loss. The fire investigator hired gave cause as unidentified some where in the headlight area.The fuse panel was ok. So basically it was a freak fire? You will never convince me of that. Allstate is giving me fair market value based on Car Trader Ads- like I would buy a used car out of some one's drive way. Only I still owe another 8000.00. Once again a past Volvo owner gets screwed because of a fire? The car warrenty company was too eager to send back my refund and of couse Carmax was too eager to help and now I know why. Also Car Max and Allstate do not sell GAP insurance which would have covered this difference but dont sell it on used cars more than 2 years old. Again I the consumer lose. I will never buy another Volvo or a used car from CarMax. Volvo's are flamers so be careful. If you see smoke get out and get away from the car. 22,000 car now gone and I get to pay the bill still. Thanks Allstate I am in your hands but I feel I got dropped on my head. Roan of new britain, CT May 8, 2009 on the 4th of December i purchased a Nissan Quest when i went for the test drive i heard a knocking so i let them hear the knocking and the sales person told me its just because the van was cold and need warming so we let the van warm up then the knocking went away but it came back the following day so they keep saying bring it in so they can look at it but still they keep saying the reason why its knocking it need to change the oil so we let them changed the oil then the knocking was gone for couple hours then it came back again so they said its the transmission we changed the transmission get a different transmission then the same evening the same problem so we keep bringing it back like 7 times and it still keep messing up know they saying its the motor please can someone tell me whats the best way to go bye this can i hired a lawyer help me pleasae. Sam of San Diego, CA April 27, 2009 I purchased Mercedes ML 500 from car max in San Diego at 27000 miles and reported the break problem within weeks of purchase they attempted to fix but in vain now the car has 35000 miles. The car is beautiful and the brand Mercedes was the reason for purchasing my car. I am really disappointed with the car because of the horrible Break Squeak. It is dangerous and disappointing to drive the car with horrible break squeak. I do not feel comfortable pressing the break because I do not like the sound of squeak and it scars me even more. I almost had an accident while backing up. When I backed up my car it squeaked badly and I stopped the car and restarted again in the mean time person walking on the street thought that I had stopped for him and started walking behind the car. I almost ran over him and I had never seen him. Car Max has attempted to fix the problem many times and in vain. Phillip of Schofield, WI April 26, 2009 Okay. Here is my story and I never thought that I would have a bad thing to say about Carmax. I have purchased 4 vehicles from them 2 new and 2 used. I had purchased a 01 Lincoln Town Car 18 months ago and had decided to trade up to newer and a bit smaller car. I drove 4 hours to get to the dealer because they had the car I wanted. I never thought I'd be driving back without trading. I got there and the salesman was absolutely stunned at the superb condition of my car. When I got it it was still a bit dirty and I had completely detailed it and had kept it in showroom new condition. I had all the service records since owning it in the glove box proven the car had been meticulously maintained. I drove the car I came to buy and it was great. So then this guy went to do the "evaluation" of my car. Now when I purchased the car 18 month before it had supposedly gone through the extremely thorough check they do for vehicles. I had only drive 12123 mile since purchasing it. I paid 11,999 for the car. Now when the price they would pay came back, 3500! Yep, the wonderful car they had sold me was now a piece of junk in their eyes. And the guy that did the evaluation was extremely rude and very insulting. In point of fact, I have never been so insulted in my life. I walked out with him basically still shouting at me that the car was now "worthless" and would have to be auctioned off. How did it happen that in 18 months the car went from a Featured vehicle to an auction item???? I was so upset but not deterred. I went to my local Mercedes dealer where they had a pre-owned event going on. I was treated as a valued customer and respected. I had parked my car over by the cars for sale while test driving the one I liked. Another customer came by and thought that it was ready for sale, it was that clean. While I was buying the car I drove he was ready to buy my old one. So much for a car worthy of only auction! The car I bought was certified, came with a paid up warranty to 100k miles and I got over 8k for my trade and paid 4 k less for a very comparable car and this one came with a warranty that Carmax would have had me pay 1600 for! They said they had never seen a car in such clean and wonderfully kept condition! Carmax, after 4 cars you have lost a customer for life. Next time you want to insult a good customer, hope they can recover and get an even better car at an even better deal like I did. Julio of Montebello, CA April 20, 2009
Dennis of Elgin, IL April 13, 2009
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