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Caterpillar

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Joseph of Sterling, VA September 28, 2009

I bought a peterbilt truck with a caterpillar engine. The engine has been nothing but serious problems since new and the waranty is almost up and the problem still isnt fixed. Caterpillar told me theres nothing they can do but the engine that they provide is worthless. I paid top dollar thinking I bought the best engine when clearly it wasnt.

Tania of Mount Holly, NJ July 2, 2007

I have a Peterbuilt tractor that has a caterpillar motor in it, I have had to have the same kind of work done on this motor 3 times, does this constitute lemon law or is there something different for the truck.

Otie of Los Angeles, CA June 6, 2006

On May 18, 2006, I was experiencing power failure. It was then that I sought Quinn Power Systems Caterpillar of mechanical sevicing. My Truck is a Peterbuilt 2006 model 379, the engine is a caterpillar product.

First Incident: I was informed the injectors on the truck had malfunctioned and that the replacement of the injectors were under warranttee. So, I preceed to leave Quinn, Having driven about 55 miles I again begain to experience power failure and had to return to Quinn for servicing.

Second incident: Upon returning to Quinn, I reported I was having the same problems with power failure. Only to be informed that the same injectors had failed again. Having replaced the injector again Quinn released the truck. Having driving about 20 miles away from Quinn Power System Caterpillar I again underwent power failure, immediately I return to Quinn only to have the truck stall in front of the service gate.

Third Incident: Upon returning for a third time, I was again told that the injector where failing, at this time I requested that the computer be check-out at this time I was informed that authorization had not be authorized at this point. I preceed to ask why and to this day no answer. Having been out of work for 03 weeks I preceeded to call Peterbuilt of Shrevport, LA were I initially purchased the truck to request assistance; only to be informed that because the facility was in California that they were unable to assist in the repair. I then call the Caterpillar Sevice Help Center on to be directed to Mr. David Jin who has been and obsticle.

On May 30, 2006, I inquire about the fuel analyzes results only to be informed that results were normal. At this time I requested a copy of the results and latter fax a copy to Peterbuilt of Shrevport.

Finally, On June 02, 2006, I was directed to come into the office for a meeting with Steve Proffitt only to be informed that a foriegn substance produce from later testing results. Mr. Proffitt preceeded to inform me that the forgien substance was the cause of power failure, as well as, informed me that the warrantee was void and that I would have to cover all cost involved in the repair. I was at lost, I requested the results from the analyzes, only to be denied. I then ask why? You gave the results from the first test. He then stated He couldn't.

I proceed to request a report on all the work that had been to my truck Mr. Proffitt only provided me a partial report. I ask what would the cost of the repairs be, Mr. Proffitt was not aware. I preceed to ask if Mr. Proffitt had tested the injectors, the filters or the stacks at which time Mr. Proffitt state No! I asked how I could go from nomal to negative and I am waiting for an answer.

John of Placida, FL June 1, 2002

I purchased a boat September 1998 equiped with two Caterpiller diesel engines. On April 29, 2002 an exhaust valve in one engine broke caused by obvious defective material used in the manufacture of this engine. Since we were on our way to the Bahamas we the boat was delivered to the service location Pantropic in Miami on May 1, 2002. We live two hundred miles from this location. The entire engine was removed and dissassembled and replaced with a new short block.

We are 1-1/2 years passed the expressed warranty.I was advised Caterpillar would, as a good will jester, cover the cost of the parts but not any labor. Caterpillar will not respond to the suggestion of a "Implied Warranty".Today is June 1,2002 and The boat is still in Miami.

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