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Citroen

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Lindsey of Wirral, United Kingdom July 31, 2009

The clutch on my C1 went and the garage informed me that the original clutch was defective and must have had a weakness in the metal for that sort of damage to occur - the car was not quite 4 years old and had only done 22,000 miles. Cost almost £500 to repair - contacted Citroen and was told by extremely unhelpful regional support manager that it is a budget car so I cannot expect the highest quality and as the dealership I had bought it from has since closed I could go no further with my complaint as it was not Citroen's responsibility!

I was disgusted with their customer service and the appalling attitude that it is ok to sell new cars with potentially dangerous defects because they are slightly cheaper than others on the market. £500 repair bill at time when I was due to start maternity leave - lots of stress and upset caused at 9 months pregnant mainly due to monetary cost and poor attititude of Citroen representative.

Annmarie of Wigan, United Kingdom July 20, 2009

in 2002 purchased berlingo from wigan citroen,requested radio code was told we did not need it and if we did just to call them and they would give it us over the phone. phoned then today to request radio code was told to go into bcc and take v5 and radio in to get the code. on arrival we gave them the stereo and then told it was fifteen pounds for the pleasure, we spoke to the manager about the fact we were not given the code on puchase of the car and was told to ring any time for it, we left the dealers and phoned citroen customer relations who told us to ring kevin walsh with our complaint.his seceretary rang us back and said she would speak to wigan citroen.

we then received a call from wigan saying the conversation got heated and they did not know why we needed the code,then they said to plug it into car and it should remember the code,then said it did not have a code. {if this was true why was they charging us fifteen pounds for it this morning}. then they gave us a code to try and if that did not work then there was a fault on the car and we would have to take the car in for a diagnostics check, after all this incompetency i hung up the phone stating i would be complaining about their lack of customer care and inability to do thier job correctly. we then went on the internet and paid to have the code for our radio that should have been given to us from the start, GUESS WHAT!!!!! when we entered the correct code which we purchased online the radio works and the car does not have a diagnostic fault as suggested by wigan citroen.

they are stupid people who think all their customers are idiots and are going to fall for their limp excuses to get a car that is in perfect working order on the diagnostics machine and charge us two hundred pounds for some imaginery repair that never got done because it wasnt needed . i want this complaint logged and at the very laest i would like a personal apology from the manager at wigan citroen and a refund of cost for code and four phone calls due to their inept ability to do things right in the first place.

Chris of Solihull, United Kingdom May 12, 2009

Our Citroen C1 (June 2007) has developed a slipping clutch after only 35000 miles - most of which has been done on motorways, not around town. Having done some research on the Internet, I suspect that this is a design or manufacturing fault - common to Toyota Aygo’s and Peugeot 107’s as they share the same engine. I have taken the car into the Citroen garage this week, and have told them that I expect the clutch to be replaced under warranty, but they say that this is unlikely as the clutch is only guaranteed for 12000 miles. If the garage cannot replace the clutch under warranty, I will take this to Trading Standards, as I don’t believe that 35000 miles on one clutch demonstrates "merchantable quality". If others out there have experienced similar problems, perhaps we could consider a class action against Citroen? It’s a real shame as aside from the clutch problem, we are very happy with the car.

Martin of Hemel Hempstead, OTHER March 14, 2009

Power steering stopped working. Had to deal with a muppet at the call centre who was rude and kept interuppting me. When i explained what happened.

Cost of calls from my mobile plus time wasted trying to arrange other transport

Rachel of Kingston Beach, MO February 13, 2009

My daughter was locked in our citroen today when I inadvertently locked car with key remote. She was ubnable to open windows or open doors using the interior loc/unlock button. Fortnuately she managed to text me so I could come back & unlock vehicle using remotelock/unlock on key. It took @ 50 mins for me to be notified of problem & return to her. This was an extremely distressing incident for a 12 yr old.

The ZCitroen dealer claims they are not aware of problem. However on web there is an incident on complaints.com of a similar incident where Citroen say they will not disable the safety feature. This could have dreadful consequences if you are trapped in car with remote function on key not available. Please tell me who I can complain to at Citroen & elsehere I notive on wen other similar accounts.

No physical damage. Stress & inconvenience. Potential for serious consequences

Annie of Sheffield, OTHER January 13, 2009

I have a Citroen C1 2 yrs old which recently to my horror had to have the clutch replaced. Under warranty they are guaranteed for 66,000 miles or 3yrs whichever comes first. I believe you are entitled to have servicing & repairs done at specialists other than dealers so I had the repair done by a bonified specialist at a cost of 670. I had not expected a repair of this magnitude with a 2 yr old car & promtly wrote to Citroen enclosing a copy of the receipt requesting a refund under the warranty. They have replied basically saying unless it can be proved by a Citroen dealership that the repair was as a result of a fault & not wear & tear, they are not prepared to uphold the costs.

I am flabergasted they are allowed to get away with this. Most of my driving is motorway therefore the car has not had excessive use of the clutch nor has it been driven in an irresponsible manner. One of the parts was difficult to obtain because it had been superceded & some websites had complaints from other C1 owners regarding clutch problems leaving me with yet more suspicions, but they even had an answer for this saying that its normal for items to be regularly replaced. This was my first ever brand new car & will undoubtedly be my last.

Apart from having lost all confidence in the car, Citroen & owning a new car, I am out of pocket to the tune of 670 which I can ill afford in the current financial climate, ironic given that one of the main reasons I the car in the first place was because of the cheap road tax & running costs which have just been completely wiped out with this disaster.

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