DriveTime Reviews

I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!

I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.

Had an amazing experience with DriveTime. Vanessa was incredibly welcoming, kind, and professional from the moment I walked in. After a recent disappointing experience with another dealership, my hopes were honestly pretty low—but Vanessa completely turned that around. She reassured me that she would do everything she could to help me get into the car I wanted, and her confidence really made a difference.

So far DriveTime has done everything they can do to help me. There was some kind of issue with the car transmission I picked so I brought it back the next day and they were more than happy to find me a different car or take that one to the shop to get fixed. I opted for a different car. Found one on one of the other lots and they called over to make sure it was available and transferred all the information and paperwork to that location. I was happy there was a warranty. I was going to take the car to a mechanic but the issue was very obvious when driving over 50 or on the freeway. The process was easy. They have tablets for the kids to play on making the car experience easier to get through and it wasn’t like I had to talk with one person to sale me the car and then a finance guy. They all do both the sales and finance part. The relaxed environment made it not so stressful to get through car buying process.

Ilia (eye-Leah) and her team were very helpful. got me into the vehicle that worked for me and my family. I felt a little shuffled around, while she multitasked with other customers and her lunch, They also had a meeting in the middle of my visit discussing sales and what not which was uncomfortable for me as a customer to hear how they are pushing sales and etc. Getting this car was a huge deal for me and it would have made my experience better to be handled directly by Ilia instead of 2 other people. Sort of made me feel like ok I got that deal moving not she moved into the next.

I was very happy with my purchase and experience in Plano. Yolanda did so well and worked well within my budget to find what works for me and still keep the qualities of the card that I desired. She showed me alternative options. They agree to be more of what I wanted than what I even came for. Happy purchaser!!!

I had a great experience with William. He was Amazing and customer service Phenomenal!! I would recommend this location because the entire staff was so friendly and helpful. The process was a breeze and the approval was fast.

I had a fantastic experience purchasing my vehicle at Drivetime! Lestania was incredibly knowledgeable, patient, and completely transparent about the pricing and features. There was zero high-pressure sales tactic, which made the whole process stress-free. Brad in the finance department also worked quickly to get me a great rate. Highly recommend this team!

Just let me say that Sierra is the best car sales person who I've ever had the pleasure of working with. She went over everything with us and explained everything we were wanting. We went in there looking for a specific vehicle and she sure did get us into it. This was the easiest car buying experience we've ever had. It all took about an hour. I will always go back to Drive Time every time I need a new vehicle.

My initial purchase at the Pittsburgh North location was disastrous with a faulty vehicle and extremely pushy salesperson. I decided to return the car but made the 250 mile trip to Columbus, Ohio, and purchased a beautiful Jeep from Hayden **. He couldn't have been more kind. Understanding, helpful, and laid back if he tried. All salespeople should strive to behave like a respectable person as himself. I'm extremely happy after my second attempt with Drivetime.