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Econo Lube & Tune

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Harold of Orange, CA November 22, 2008

The old bait n' switch. I brought in my coupon for a 16.98 oil change and he told me that he didn't have the type of oil for that deal. He could do it for 25. I even offered him 20 because I didn't want to have to come back but he said no. I asked him when he would have the right oil and he said in a few days. I decided to give it one more try so I went back in two weeks and got the same story. Faulty advertising. What a rip off! I'll never go there again.

Lori of Riverside, CA November 19, 2008

I took my 2002 Nissan Frontier Truck for a tune up. My truck was in good condition. my tags are due on 12/31/08 and it needs to be Smoged and I'm also going to start working in San Bernardino soon. so that is why I took it in for a tune up. When I drove up a man came to me and i told him I want a tune up on my truck. He looked under the hood and told me it would be 400.00 because some spark plugs were hard to get to. Then he told me he would charge 350.00 out the door. Sense I don't know what a tune up cost I said O.K.

It took from 2Hrs. to 2 1/2 Hrs. for them to do the tune up. He charged me 200.00 to replace the Cap, Roter, Plug Wires and Spark Plugs. 150.00 was for Labor. I took my kids across the street because they were hungry and when we returned he told me that the truck was ready. He also said that he added something to the fuel or something I don't remember exactly what it was that he added and this was without my permission. He also told that it was running a little hard. As I walked out I could see that a mechanic was stepping on the gas and revving the engine very hard a lot of smoke was coming out from under the engine.

The first man I did the transaction with told me to go on the freeway and drive it hard so all the carbon can come out. The mechanic told me to come back the next day so that he can reset the check engine Light. I took the truck and it was running very rough it was shaking a lot and back firing a lot. I was embarrassed because every one was looking at me. So I went to the gas station because it was about to run out of gas. I went home and it was still the same. So the next day was Sunday and I had to go to Church thinking it would be O.K. by now but it was still the same. It was embarrassing going to church with my truck backfiring. after church I took it to my dad who is not a machinac he told me he thinks they crossed the wires.

The next day I went to work for six hours and went back to the Econo lube N' tune. When I pulled up the man who helped me asked what's the matter I told him that my truck is messed up and it didn't get better. He opened the hood and checked it out then an other machinac came and checked it too. He looked at the cap and plugs and even touched the cap and they looked from the side of the truck and looked under they checked the tail pipe and said the muffler is clogged and I need to take it to a muffler shop. Their is a Midas Muffler and a Mineke Care Center down the street and he told me not to go their. He told me to go to a friends shop about 4 miles away. I told the other mechanic I was not going to take it 4 more miles so he told me to take it to Mineke.

I took it their,When I arrived they heard the back fires and they checked under the engine. The wires were crossed number 1 and 3 were crossed. Then they picked the truck up to check under it. The rear universal converter was blown open and it was melted inside. When they checked the Front Pre Cat Converter it was also melted he showed me what good ones look like, So i left it to be fixed at Mineke.

Jeanette of Colorado Springs, CO February 7, 2008

Have been going to econolube for a year, they exclusively do my oil changes as i purchased their platinum membership. I went in for an oil change in January. They did not tell me that they had to replace the bolt. I went in for a general inspection at my regular mechanic. They told me that i had an oil pan leak. I returned to Econo lube where they said that the bolt had been replaced and asked who did it. I said they were the only ones doing any oil changes. They said the oil pan was striped and that they would order a heloplex ring and temporarily put in a rubber oil pan bolt.

I returned to them in two weeks for another oil change and also asked how much it would be for a tune up. They removed one plug, they said to get the part number and quoted me 250. for the tune up with irridium plugs. They tried to pressure me into doing something, acted like they were desperate, (all the employees were standing around with nothing to do) they tried to get me to change the fuel filter, the mechanic said that he knew what he was doing, after i replied well u work for this company and want to sell me something, they got aggravated, so I decided not to have them do anything. They never said anything about the oil pan bolt.

As I drove off my van drove like it was going to stop. I immediately took it to my mechanic, where he said that they did not connect the plug wire. Then they showed me the oil pan bolt and I about flipped out. I don't know what they used, but it looked like a plastic washer with a wing nut on it. My mechanic said that with the pressure from the engine that it could have blown that out from the oil pan and dropped all my oil, possibly causing engine failure. The pan was stripped so bad that he had to replace the oil pan and bolt to a cost of 200.00. My platinum membership expires in April, but I wont go back. I cant afford to take the chance of them damaging any other parts. I don't trust them anymore. I know that karma has already taken Econo lube's profits, if they have to stup this low.

Replace oil pan 200.00

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