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EZ Lube

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Rhoel of Anaheim, CA November 12, 2009

Before I went to EZ Lube I checked my Toyota Sienna to make sure I would only get the service I need. I made sure everything was in order, including the hood stand. The next day I checked my oil level to make sure and I was surprised that my hood stand is broke! I can't believe it they broke my hood stand. My car is a 2000 model, but I have taken care of it very well, and here comes an idiot who doesn't care and breaks it. I did not bother going back to EZ Lube as this group of liars and con men will surely deny they broke the part. I will not be going back to EZ Lube anymore and will surely spread the word that this company is bad news!

Ron of San Clemente, CA October 20, 2009

Although I think (or used to) that EZ Lube was one of the better quick oil change services in my area, I am aware of their problems with the State of California and the complaints filed against them for pushing unnecessary services. That being said, I am (or try ro be) careful when dealing with them. This last visit has left me wondering if I'll ever return. Near the end of my oil change the manager approached me (as usual) with the air filter in hand. I am used to this by now and knew that I did not really need one as it had been replaced within 5,000 miles or so. But this time he also had a `cabin filter' in hand. I knew the car had a cabin filter, but was unsure exactly how to access it and how often to change it. I agreed that it looked dirty and inquired as to hwow much for a replacement. When I was told 69.95 I was shocked at such an amount for a relatively small simple looking filter. I asked why so much and was told `these are expensive due to the fine filtration level they provide' I told that that may be, but I really couldn't afford that amount at this time. He gave me a very concerned look and said he worried that leaving it in could introduce bad air in the cabin with possible health concerns. He offered a 10 reduction to 59.95.

After a moment of worried thought I agreed to the 59.95. The car was ready in less than 5 minutes and my oil change went from about 25 to 95. When I returned home I looked up how to replace the air filter on my car and found that it was easily accessible by opening the glove compartment and pushing a release lever. A less than 5 minute procedure. I then went online to search the cost of the cabin filter and found them for 9.40 to 25.95(dealer price), with the majority being in the 14 range. I find this kind of deceptive business practice to be dishonest and unprofessional. Though I MAY return for an oil change, I will NEVER purchase another accessory from EZ Lube again!

Nichole of Eugene, OR August 26, 2009

I brought my truck in to get an oil change, b/c I was driving 1000 mi up to OR( which I told them). Of course I walked out of there spending 175. They first told me that they were going to rotate my tires for free, and I told them that the tires were new and not to touch them. Then they brought me out to tell me that my radiator fluid was empty and that it looked like someone had topped it off w/ water b/c the cap was rusted. I then informed them that THEY were the last ones to touch it 10 months prior, so they offered to flush it for free. Then they offered to give me a free air filter after I said no to them changing it.

So b/c I am a VIP member I get 8 off my oil change and 10 % off everything. When it came time to ring me up, they tried to charge me for the tire rotation they NEVER did (even after he offered it to me for free) and didn't give me 8 off and the cashier gave me an attitude and insisted it was on there.

The next day I took my car to the Ford dealership b/c there was a recall on it and they informed me that my radiator fluid reserve was very low AND there was no air filter in the car! I immediately drive back to EZ Lube, and informed them of the situation, the first guy just walked away w/o saying anything to me, then some guy came over and told me I would get a free oil change( he thinks I would go back!?) and gave a half-ass apology. I WILL NEVER GO TO AN EZ LUBE AGAIN! Especially as a girl, I noticed they try to take advantage of our "lack of knowledge".

Phil of Alta Loma, CA August 23, 2009

Took my car in on Friday for an 80 Full synthetic oil change. My car has a custom engine, and oil must be changed frequently due to the heat caused by the supercharger. Employees used standard sockets on my european car which uses metric. They stripped the head of the bolt that drains the oil. While attempting to get the bolt off with vice grips, channel locks, and a "strip kit". they rounded out the head completely. They said that the shop next door could fix it Sunday and then they would finish changing my oil.

I go in today, Sunday, and the shop won't touch it, claims a socket needs to be welded to the head of the bolt and then cranked off. Manager then tells me to bring my car to their authorized shop that is able to bill them directly tomorrow.

I cannot take off work because of their mistakes. And on top of that, they expect me to drive around and waste my gas going to their shops and take timeout of my day. I already wasted 2 hours there the first day and got nothing accomplished.

Larry of Hollywood, CA August 5, 2009

Went in for oil change, noticed sign advertising 21.99. Three people were there, one employee was flirting with a female, even though they had 3 stalls, only 1 vehicle, a truck was being serviced which took about 30 minutes to service after a 4th person came to work. Finally, someone approached me.

I drove my car over to the stall and requested an oil change. The person stated, "do you want the 43 dollar special or the 75 dollar special?" I stated, "I wanted the 21.99 special which you're advertising." After a few minutes, they drove the car out and told me they did not have the oil filter. waste of time, loss leader principle, advertise one price to get people in the door then jack price up.

Jeff of Glendale, CA July 17, 2009

I inquired about an oil change using 5 quarts of oil that I was provided and was told that I would receive 2.00 off the final discounted price of 24.00 if my oil was used. When I paid for the oil change I was not credited the 2.00 and was told that only one discount could be applied at one time.

Gaston of yorba linda, CA May 21, 2009

On 04/23/09 I went in for an oil change. The guys there talked me into getting my engine flushed, power steering fluid replaced, air filter changed, and coolant changed. Well 190 later i was sure i had done the right thing. But the next thing i know my 2005 Honda Accord, which has NEVER leaked oil, left oil spots on my garage floor. I took it back as soon as i saw this and the guy there told me that it was just "spillage" from the oil change.

Ok, a couple days later i check my floor again, and it's still leaving spots. So after about a week from the original service i go in a third time and they tell me the same thing. I said ok again, and today, 05/20/2009 i decided to check under my car because it is still leaking. I saw that around the drain plug is where it is leaking from. I'm sure they didnt change the washer, or they cracked my oil pan.

Tomorrow i am stopping by again and will see what they tell me this time. Since 1989 i have had Hondas and this is the first time one has ever leaked. Completely the fault of EZLube at Chapman ave in orange. Take you cars to the Dealers!!!!

Marcus of pasadena , CA May 18, 2009

I took my 1995 Mazda MX-6 4cyl. into the EZ-Lube for only an oil change on 4/23/09. I was told I would need a new air filter, which was installed and the old filter, if it was the right one was so clogged with junk I'm surprised the car ran at all. Next they showed me that my alternator/water pump belt was tearing away and needed to be replaced. I felt at the time that the tech had deliberately damaged the belt in order to make another sale, but went ahead because the car was purchased used in September 2008.

Today May 17, 2009 the alternator/water pump belt broke and completely shredded. I inspected the remaining belt and the main fan belt had not been installed tight enough and slipped to the same pulley the Alternator/water pump belt and that is what caused the shredding.

sami of rancho cucamonga, CA May 11, 2009

i changed my transmission flud at EZ in rancho cucamonga, for my toyota corolla and it turns to be that the oil is not compatible with the car and i lost my transmission, if EZ [Lube] does keep track with standards then this is a big problem. i have to replace the whole transmission for my car

Robert of Riverside, CA April 20, 2009

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