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Firestone

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Firestone Tires • Prius Problems • SteelTex Truck Tires • Tread Separations • Blowouts • The Ford/Firestone Recall

Firestone will for many years be known for its role in the infamous Ford Explorer/Firestone recall. While the recall has ended, consumers continue to experience tread separation problems with other Firestone tires, as the complaints in this section demonstrate. There's a completely different set of problems with Firestone Service Centers.

troy of portland, OR October 8, 2009

I have had a credit on my account I was going to use for flat tires and such. Firestone is located central to my service area. In June of 09 they sent me an invoice for the total credit which I had recieved no services for. I have called them a dozen times and I keep getting the same story. "they will get back to me". The money is not the issue. The amount is 67.17. The issue is firestone pocketing my money to clear it from their books instead of returning my money. I see this matter of simple theft.

GERALDINE of RICHMOND HTS, OH October 5, 2009

I have a 2007 Malibu/ I brought brand new off the lot. On 6/27 i do believe that was the date? I open up a firestone charge and purchase 4 new tires in the event I was told that When you buy new tires you have to have a wheel aligment. Inwhich I did I have been a faithful customer of Firestone for at least 15years. In the event that day I was going out of town. I notice that my car was ruuning strange. I was traveling east in a Town called Troy Ohio. I tried to call them but I could not get a signal. So I stop at a auto shop and the gentleman checked my tire and said it was ok.

So when I got to Heritage Pa. I call the Euclid Ohio store. A gentleman answered the phone I think he said his name John or Jerry. i can't remember. But He told me I had new tire and It problemly would take some time to get use to them. But I could bring it back in to get it checked out. I I just fiqure since I am a woman and I don't know anything about care I took his word. I was not able to get my car check out because I my job sent me out of town for a training session. So I had to put it off.

My son came over one day. He he notice I had brought new tires. And he ask me how do I like them. I had told him I really wasn't satify. It seems that my car is going to the left. He said you probably need a wheel alignment. I told him that I got on when I purchase the tires. So he took the car on a test drive. And he told me to take it back. Because something was not right. At that point I call them, but I was not able to get my car in so that they could check it.

Because of my job I could not get a reasonable date to bring it in. So the gentleman at the Euclid Store told me Miss Smith you are a vauable customer whenever you get the time just bring it up and we will check it out. When I got back for California I brought my car in and the mgr call to to the deck and stated that my alignment was off and that the frame of my left wheel was bent by the wheel and that was causing my car to shift to the left. I was in shock. Then immediately you goes you must have hit a chuck hold. I reply no I did not. The day I drove my car out of here to go out of town I notice something, I did call you and I was told new tires sometimes feel like that you will get use to them?

Then the mgr tell me We did not do that you have to take your care to a body shop that deal with frames and get it fix. I did not hit any chuck hold. So I took my care to a auto shop where they fix frames. The gentle looked at my car and ask me what happen I told him what Firetone Mgr told me. He said Miss that is hard to believe that a chuck hold bend your frame that close to the wheel and no damage to your wheel or rim? Then he said did they give you a wheel alignment and told him yes. He said this is new car and no way that frame was bent from a chuck hole. He said something about force/pressure something them a great amount of pressure done this. So I cried because I keep my car in tip top shape.

I went home and call the General Motors hot line and explain to them the details. They told me the same exact thing the guy at the auto shop told me. Even thou they did not c my car I was told on the Hotline inorder for my frame to have a bent so close to my wheel. I would have had to be going a high speed and hit a very very large chuck hold. Inwhich there would have been damage not only to the frame but also to my tire or tires. I have been crying for days because of this.

I took my car in for new tires and a wheel alignmnet not I have major damage to the frame of my rear left tire. Then I was told they will argue when you left there was nothing wrong with your car. If you don't know what to expect then how to you know that they did something wrong. it could have been a fluke accident that they did not anticipate. I am extremely upset with this.

I went to a second auto repair shop and they told me Miss we are not going to even look at your car. Write the corporate office and tell them. You probably will have a fight on your hands. Because you are a woman and don't know they will definately pass the buck. I am at my wits with this..I need to know what am I to do. I really thought I was doing the right thin.

My original tires on my car was bridgstone tires and I brought the Firestone tires on the recommendation of the salesman. I ended up with tires that sounds like thunder and a bend frame. You just don't know how I feel. For some one to tell me I hit a chuck hole and it's my fault. And my advise to go to a auto frame shop and get it fix. And Have a nice day. I can c if my car was old and running down from lack of care. But I take excellent care of my car. I really need this resolve.

teray of ruther glen, VA September 14, 2009

tire tread came off at 70 mph and runied my rear bumper. Expedition nearly flipped over. Firestone 265/17 1135, 027583, driver rear. saturday 9-12-09.

Stephen of Alhambra , CA August 9, 2009

I took my truck, Ford F-250 Turbo diesel, to Firestone to have my brakes changed. They changed the brake pads for around 400.00 and said everything was fine. Less than a week later the brakes began to sqeak. I figured they were new and breaking in. From that point on they never stopped sqeaking and progressively got louder. Busy with my job it took over a month before I could take it back. When I took it in for them check and/ or fix, they said said and showed me damage to the front rotors. An uneven wearing of them, which caused the sqeaking.

When I asked if they were going to fix them since there was not this problem prior to them changing the brake pads, the salesman said they could, but it would cost 200.00 to 400.00 each due to the size of my truck. I asked the manager why I would have to pay for them to fix a problem that occured immediately after they worked on my brakes and was not present at the time changed the brake pads. He said "it may have been there already". My reply to him was "don't you do a full inspection prior to any work and one after?" He agreed, but said "their was nothing he do, it would still cost me the 200.00 to 400.00."

Jeffrey of Wichita, KS July 10, 2009

My son and I when to the store stated above to buy tires. And I was told that the manerger could turn me down to buy the (4)ea tires if I did not buy (4)ea valve stims. So my complaint is that is wrong for firestone to try and make me buy something I dont need just for their profit.

Peter of Rochester, NY May 16, 2009

I'm very upset about my recent visit to Firestone Tires, in Webster, NY today 5/16/2009.

I purchased 2 tires for my Ford Escort LX Wagon, since the tires wasn't in stock at the Jefferson Rd. branch in Rochester, NY. Immediately on driving out of the dealership I noticed my cars alignment was drastically drifting off to the right. I immediately returned to the dealership and asked if the new tires were the cause of this problem. I was told they were not the problem, and I also had broken rear springs which they could repair for 300.

Unknown to them approximately 2 weeks earlier Cole Muffer, on Mt Hope Ave,in Rochester had done a new alignment on my vehicle, as they had replaced a few front end parts that had to do with the steering. They also did a thorough inspection and did not mention broken rear springs. I recently had the front and rear brakes replaced, rotors, tie-rods and joints for the steering.

The car alignment was perfect when I drove to the dealership this morning to purchase these tires. I am astounded and disapointed at being treated this way by what I considered to be a very reputable and dependable brand name company.

Louis of Newark, NJ March 19, 2009

Louis of Newark NJ (03/19/09)
My Wife and I spend quite abit of moneyWebought tires for both car including tune up for both car we excite the credit limit the weer alighment my kia sportage need it the front strut and I could not AFORD the struts because ihave exited the credit limit ibougt them my serfe and re place myserf for this they refuse to re aligt the aligment and less Ipay again AND THE IDVIDUAR was very nasty afer all the MONEY We spent Ithink that was INCONSIDARATE thathappen at fire stone in LINDEN NJ.

William of Amherst, NY January 28, 2009

William of Amherst NY (01/28/09)
They run a very shady business there. They have conned me into buying new tires without telling me that there was a problem with my rims. After selling me the tire, my tires never stayed fully inflated. I brought them back to Firestone and they told me that they would fix it. After paying 70 dollars and conning me to get warranty on the new tires, so that i would have them fixed for free next time their flat. They went flat again.

I brought them to Firestone again and they told me that my rims were bent. I didn't even drive my car that much after the new tires were purchased. I drive to school and home. Less then 5 miles round trip everyday. Total mileage i put on there since the new tires was less then 400. I don't understand how i just bent my rims without hitting pot holes or getting into an accident. So they just wanted me to get the warranty for the tires for an extra 60 dollars.

Now If they were installing the tires in the first place, wouldn't you think they should have called me about the rim being bent and the new tires would not be inflated. Instead they go ahead and make me pay for the purchase, then let me find out later on AFTER they receive the business. The technician told me that they will call me back on rims and the price. I never received the call for 3 days. I call them back only for them to tell me they will call me back. It's been two weeks. I have other friends who have told me about the 2 Firestone in Amherst, Buffalo running shady businesses. There have been several other incidents with my friends with Firestone.

Also, i purchased new rims myself for 150 dollars when they wanted to sell me ONE rim for 360 USED and reconditioned. I brought my rims in, i have the road hazard warranty after they conned me into getting them. They told me it was free to swap the tires. After i showed them my OWN rim they said it would be 60 dollars to dismount and mount the new tires, when they jsut told me it was free of charge with the road hazard warranty. Now their saying because it is a 17inch rim we have to charge and the warranty will not cover the tires. All they do is want more money. I honestly believe my rims were in good condition. Before i brought a new set of tires from them, i had NO problems for a year straight.

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