Firestone Service Centers

The Firestone Recall • Capsule Summary • Firestone Probe • ATX Recall • Dingell Wants Other Firestone Tires Examined • Rollover Fears Led to Lower Inflation Recommendations • Firestone Tires Had A Heavy Load --- • Other Firestone Tire Problems • Firestone Service Centers

Christopher of Charlotte, NC June 10, 2009

I brought my truck in for leaking coolant. Firestone charged me around 550 to replace the water pump which also included a charge of 79 dollars to flush the system. They informed me that the coolant I used was GM and this needed to be flushed out. When I got the vehicle back I noticed the over fill tank had orange coolant in it so I talked to the mechanic who worked on it and was told not to worry about it and that they do not flush the over fill tank. Funny since I emptied 4 times by removing 2 screw (5 minutes at best) The overfill tank still contained orange coolant.

So I took it back in as the service desk rep recommended. I was told that due to the age of my truck that it was rust and would take 5 or more flushse and even then may not get everything out. I bought 2 gallons of prestone green fluid and a flush kit and did it myself. I flushed it for 15 minutes and a lot of orange cooland came out. Once flushed I drove the truck for a week and there is no sign of either rust or orange coolant. So the bottom line is I'm out 80 bucks for the flush and 30 for the new coolant and flush kit. At another time I got my vehicle inspected and was told that the alternator has bad cracks in it and needs replacement. Funny thing is that about 1 month ago I replaced all of the belts with Gates belts from NAPA. Since then I have had two auto mechanics (not Firestone) look at the belt both said no problems were found with any of the belts. I can only wonder how much they sucker those who no nothing about autos. I will no longer deal with any Firestone location and tell those I meet to follow the same.

Rosalie of Kihei, HI June 14, 2009

They have closed and no longer in business. I have lifetime warranty on servicing my Bridgestone tires. They have left a telephone number which no one responds to. I have left messages with eveyone with no response. My daughter also bought tires with the same lifetime warranty.

Hal of Georgetown, OH June 2, 2009

I own a 2002 Z06 Corvette. I took it to Firestone in Beachmont Ohio to get 4 new tires installed. I had my buddy follow me up so we went to Wall mart while the tires were being done. Wall mart is about 8 miles up the street from Firestone. On the way back, we saw an employee "test driving" my car. I arrived back at Firestone, and it was at least 10-15 minutes before he arived back with my car. I think this was more of a joy ride than a test drive, and I don't believe it needed to be test driven anyway.

Robert of Tulsa, OK May 30, 2009

Had a nail in a tire on a new car with 4000 miles on it. Took it to Firestone Service Center. Left the car for an hour. They told me they could not fix it because the nail was "too close to the sidewall" (about 2" from it...well onto the tread), and offered to replace the tire with a non-matching tire for 208 + balancing. I took the car to an independent tire dealer. He said it was ridiculous Firestone would not fix it. He fixed it for free.

Ray of Concord, NC May 29, 2009

In addition to horrible customer service; being yelled at by a child. I would like to submit a complaint about a company in Charlotte, NC. The company stores hundreds of confidential client records in the unlocked public bathroom on the premises. Such information included; name, address, telephone number, vehicle VIN number, license plates number, etc. The store was visited on May 28, 2009 at or near 11:30am Eastern Time. I was shocked to see that such information was readily available for anyone to peruse and use at will for identity theft.

jennifer of plantation, FL May 28, 2009

My husband and I were driving home yesterday with my three year old son in the car when our car overheated. We were barely able to make it to the shop although luckily we did. After diagnosing the vehicle, they gave us aprice of 911. The part alone was going to cost us 390, and that is used. Another 300 in labor and another 160 to program the part. Well, they assumed because I was unable to drive the car out of there, that I would agree to that insanity. I bought the part for 165, and the shop dpwn the street is programming and fixing the car for 400. That's 565 total. Adifference of 346. Shame on them, especially in these times to take advantage of people because they think they have no other recourse. Afterall, it's supposed to b a trusted name, right? I guess you can trust that you will get ripped off!

carol of wilmington, NC May 12, 2009

this is the 4th or 5th time Ive had tires rotated and oil changed. My complant is the oil is always over filled, I have to return and get it corrected, toyota calls for 5w20 oil, I have stated so upon arrival for the oil change and still recived 10w30 which is not correct. On one tire rotation and oil change one of my wheel covers was broken, they didnt say anything about it getting broke by them, I saw it was not on the car when I started to leave, they did replace it.

I was informed today 5/12/09 that I should go some where else if they didnt get it right today and again today my car was filled with 10w30. I have had to return every service and wasted 5 or 6 hours total to get things right.

bethany of Havre de Grace, MD May 13, 2009

In NOvember of 2007 I took in my 2002 Ford Escape for a oil change. Firestone called me with a list of other repairs that needed done. It was totalling around 1500. I authorized the repairs and had arrangements to pick my car up the next morning. A little later Cameron called me and asked when did my car start over heating. My car had never over heated let alone had any problems at all before I took it in there. Then he told me that they were moving my car from one bay to another and it blew a head gasket. He said that they do not do those kind of repairs there but I should be fine to drive it until I can get it somewhere.

After getting off the phone with him I spoke to some co-workers about it. I was informed that you cannot drive a car with a blown head gasket and I should not pick the car up because the second it was off thier property they would claim no responsability for the damage to the car. I called Cameron and told him that I was not picking the car up and he needed to make arrangements to have it fixed. After a long time of dealing with him and his rude and arrogant attitude, he then informed me that my car needed a new engine entirely. He refused to give me the corporate office phone number. I got the number off of the internet and filed a complaint. They were completely unwilling to work with me to repair the damage they caused.

In the end they ended up paying for the labor and i had to pay for the engine and some other parts. It ended up costing me over 3,000. Now, a year and a half later, my transmission went up. The shop rebuilding my transmission informed me that it is obvious that firestone did a [bad] job and did not even do some things as trivial as re-installing bolts on the exhaust manifold. As well as countless other items. When I get my car back on Friday he is going to show me everything they did wrong.

I am going to ask him to give e a list of items so that I can send into the person handling my complaint with the BBB. They never even responded to the BBB about my complaint in the first place. I also have a call into my attorney to find out if I can recoup my 3000.

My car has never run the same since then and I had to take it to a ford dealer and back to firestone 3 times after they replaced the engine to fix and oil leak and brake fluid leak. My break fluid is still leaking, they could not find a leak. If they cannot find one and they are supposed to be experts, then why do I have to add break fluid every 2 or 3 days? I will never take my car there again and I tell everyone my story so this does not happen to them. I am a single mother who commutes a hour drive to and from work daily. When I got the engine replaced I borrowed money from my parents. I have been paying them 100 a month since then. I need every penny i make and saved to pay cash for a car so I would not have a car payment. So now i basically have a car payment anyway.

chris of hernando, MS May 14, 2009

My car died on me on my way to work at a redlight and after work I towed my car to the closest place which was Firestone. Well after waiting 2 days they call and say my timing belt had slipped and that they fixed it but it had damaged my head on my motor. the next night we went to pick it up and they werent finished and they told us to wait that they will be done with it, that it was going to leave that night. after getting evrything back together they couldnt get it cranked up and it sorta backfired when they tried to crank it which anyone with any experiance knows that sound comes from the timing being off. so they had the timing off and had my car running earlier in the day. if they had it running with the timing off I SEE HOW MY HEAD WAS DAMAGED because they ran it with the timing off by 2 notches.

they said it was no fault of theirs and that they would have it ready the next day. the total was 2400 dollars and now its back up there from the rpms dropping real low and jumping up and down but they just called now saying they cant duplicate what it was doing so i can just come pick it up.

on top of that my crankshaft pulley is shaking back and forth and i mentione dthat to the guy (allen) when i dropped it off 2 days ago. yeah it took 2 days for them to just look at my car and say they couldnt duplicate the rpms going up and down in which i told them it only happens once it gets warmed up. I WILL NEVER EVER TAKE MY CAR TO ANY FIRESTONE EVER AGAIN AND I ADVISE EVREYONE READING THIS TO DO THE SAME unless you wany shady service and unexperianced to work on your car/truck

Paula of Independence, MO May 19, 2009

I went to Firestone to get an oil change. As usual, I was called back to the service bay to see something that needed to be fixed. I was told the intake (gasket?) was starting to leak. It needed to fixed soon so that Dexcool would not leak into the oil and ruin the engine. They printed out an itemized list of service required, along with the cost of each repair. Their estimate came to nearly 1,300.

My brothers together have about 40 years experience working in auto parts, and recommended an honest mechanic. He said he would do the job for less than half the estimate from Firestone. However, when I took it to him, he called me within an hour and told me he found no evidence the intake had ever leaked, and he couldn't get it leak under pressure. There was NOTHING wrong with my car. I asked him to do a system flush to clean out the Dexcool and replace it with green antifreeze ... and went home with 1,200 I would not have had if I'd had Firestone do the unneeded repair.