Firestone Complete Auto Care Reviews

⭐⭐⭐⭐⭐. I recently purchased a tire from Firestone Complete Auto Care on Haywood Road in Greenville, SC after one of my tires was punctured by a pothole. I want to express my sincere appreciation for the outstanding customer service I received. Randy, Ed, and TSU went above and beyond to make sure I was taken care of. They were professional, knowledgeable, courteous, and made what could have been a stressful situation much easier. Their attention to customer satisfaction and willingness to help did not go unnoticed. Thank you for the superb service and for getting me safely back on the road. I highly recommend Firestone Complete Auto Care on Haywood Road to anyone looking for quality tire service and excellent customer care.

I have been going to Firestone for many years. (Same store) 6580 N.W. 186 St. 33015! I had an appointment 5/28/26 for an oil change + several questions to be answered! From the moment I arrived ** took EXCELLENT care of me! He was patient & knowledgeable! Jorge the Tech did a great job also! When the Mgr. William came in, I complimented them both highly! In addition, William helped me on a non-mechanical issue with my car! I have learned that sometimes it is best to wait a little & get the best care possible than to be taken on time & rushed thru + overcharged! On a rating I would give them 200%!!

Dropped off my F150 at Firestone on 133 Hillcrest Pkwy in Chesapeake, VA on 05/19/26 to have AC unit recharged. Michael ** recommended that the Heater blower be looked at because being loud and low air flow. I mentioned to him just do the AC now. I realized I should have had that looked at also. I went back on the 21st so they could look at the heater blower, they were busy and would get to it when they could due to customer's cars in front of me. I told him I would have to wait there until it was finished. When I sat down I noticed they were pulling my truck into a bay. Maybe about 30 minutes later he told me they fixed the noise, found a loose, broken part. They could not fix the low air flow, said the dealer would have to fix that, had to take dash off. Very pleased with what he had done for me.

I had a very good experience at the Firestone located in Leominster, MA this morning on (5/10/26). I arrived just before 9 am without an appointment. The issue with my vehicle was a moderate metal noise coming from the front of my car whenever I took a full left turn. I had googled possible causes, and was thinking it might be a ball joint, strut, brake or some other issue. The Customer Service Advisor (Ramon) at the front desk was very friendly and helpful and said he would try to squeeze my car in between jobs and take a look at it. (It appeared very busy, so I didn't expect quick service.) They had my car in the shop and up on the lifts within 30 minutes.

I have been having my car serviced by Firestone since the 1980s. I have always enjoyed excellent service with every shop I have used. The best part is everything was explained to in plain language. It was always easy to develop a relationship with each store manager. Most recently, I have learned that the manager where I have my work done might be leaving to a promotional job. I could walk into the shop and I was treated as though I were part of a family. I'm all for an increase in salary, but I feel like I am losing a family member. And, there are others who feel the same.

Traveling from Iowa to Virginia when the engine failed - on Indianapolis Interstate - we were towed to Firestone Store 3506 S East St Indianapolis and Manager ** - Secured a rental car for us to get home and took care of the broken car - we can not say enough about the service we received

AVOID AVOID AVOID!! Holy smokes! I was warned about this place 3-4 years ago, I didn't listen, I thought they can't be that corrupt- Boy was I wrong, talk about the ultimate bait & switch tactics, just a remarkably morally bankrupt establishment...They make street thugs & thieves look like Mother Teresa, what an absolute shakedown. Wasted hours of my time to boot, now I have to spend 10x as much in time & money to undo this mess. Of course, ask for a manager & they play games, he's not around, he's on vacation, he's pregnant, you know that kinda thing, LIES! They say we will get back to in 2 business days, ya sure buddy. They won't even give the name of the manager yet they want my full name, address, phone number & email etc.. WHAT A JOKE!!

They damaged my vehicle and will not even call back. I been calling for a 30 day leaving emails and nobody calling back. Call today and said they closed my case, nothing they can do. They are some liars

I took my vehicle in because there was a problem with the HVAC, I was told they would have to disassemble the entire dash to repair it. I was quoted $1600-$1800 dollars. The only thing wrong was it was low on refrigerant, $30 bucks to fix.

If there was a way to give zero stars, I would. Firestone damaged my windshield wipers and wouldn't take responsibility for it. From the store manager to the corporate office, never satisfied an answer to why and how my vehicle was damaged after leaving it in their care. The regional office closed my complaint without contacting me.

Went in to get tires changed and an alignment done. After driving away, I could immediately tell my alignment was messed up. I took my car back and asked them to redo it, they told me 30 minutes later that it was done and there was no change. I took it to a different Firestone, and they told me the problem was my tires and I needed them changed without looking at my car. I ended up going to Pep Boys, and they fixed it immediately. I wrote a bad review and corporate contacted me and told me on SIX separate occasions that a manager, all the way from store level to corporate level, would be in contact with me. I never got a phone call and they finally stopped answering my emails as well.

Store #3928, 13725 Midlothian Turnpike. ** Manager. I have been a Firestone customer for many years with different cars. This is the only location that I continually use year after year because the quality the staff and the work that's done is superior!! They need to be recognized for this. Trust in a repair shop doesn't come easy for the average citizen. I know I am lucky to have my Midlothian Firestone Auto Care!!

Was clear consistent and fast. The store had great customer service and I understood the prices. As well as the why and what type of repairs it needed. John was very helpful.

I purchased a set of Firestone tires and after driving on the highway there was a lot of vibration so I brought the car back to the store location and they broke the beat and receded the tire and balanced them again. Drove the car on the highway again the vibration was even worse so Jessie the store manager said he would place an order for a tires and call me on Wednesday when they arrive so I could come back in. needless to say, I never got the call saying they were in so called back on Thursday and talk to another manager and he said they could find one of the tires but couldn’t find the other three and would call back when they found them and again, never heard back from anyone. So I came back to the store location today and talk to the manager who originally been helping me and he stated he was expecting me for me to come in Wednesday because the tires came in.

I had broken down roadside and these guys actually came out, diagnosed the problem curb-side and once back at this shop, Andy, Dylan and the Guys completed all necessary repairs quickly, cordially and completely. DO NOT GO ANYWHERE ELSE FOR EXCELLENT, PROFESSIONAL COMPLETE CAR SERVICE AT AN OUTSTANDING VALUE AT THIS FIRESTONE (PAINTED POST, NY) LOCATION.

Firestone damaged two rims on my new truck. Pried two center caps off that bolt on. Tore up the face on both rims and they tried to lie and tell me that they broke my valve stem and would take a few days to get one. They replaced the rims and damaged one of the new rims. It’s over a year later and their “ senior claims adjuster” John ** continues to ignore me after only offering to resurface the rim. My truck was less than a year old and I’m not settling for that so now he just ignores me. John ** used to work at Disney world prior to Firestone and has no experience. I’ve repeatedly demanded to speak to his boss and he continues to ignore me . Don’t go to Firestone and if your vehicle was damaged call an attorney asap and take them to court. They committed fraud with my vehicle and now they’re going to pay!

I forgot the guy's name. 10/10 mad chill. I think his name is Mike. He helped me with my brake lights in less than 20 minutes. He helped me on may 3rd. Dude if you see this and I wrote your name wrong I am so sorry haha!

Terrible customer service. Don’t set up appointments like they should. Get approval with fleet maintenance like they should. And always have at least one rude service clerk.

Worst experience in my life. After taking my car (which ran like a sewing machine) in to check thermostat because of overheating, after two days of them ordering the wrong thermostat and several pressure tests, my battery and starter were taken out and replaced with other used parts, I was told that my engine needed to be either replaced or rebuilt. So what started as reheating, with no smoking, noise or anything indicating engine failure, I paid $518 to get my car back and have it towed to a mechanic for repair. I ended up paying an additional $4,500 for engine repair.

Customer service wasn't great. I made a appointment for 9am 3days earlier. My vehicle didn't get inside until 11. Prices for what was done to the vehicle was a total ripoff. I understand how they do things the customer service. 1 lady came in just for a oil change then she was told all these things that needed done. I told her, "They are trying to rip you because they are on commission." The repair they had done to my vehicle was $1800 for 6 spark plugs and 6 coils. The van is a company van. I didn't have to pay the bill but still Firestone is a terrible place to do business. I informed the people who leased the van they should never do business with them again and they agreed.

Most horrible place. I took my car to get an alignment because my car was pulling to the left and they charged me $140. I had to go there 3 times with 3 different techs and they said my car was ok and the problem persisted so when I got home I jacked up my car and notice the rack and pinion was severely damaged which explained why my car kept pulling to one side. When they do alignment they’re supposed to check that all the suspension parts were good so that it’ll be safe to drive the car again and they fail at that. Thank god I didn’t get into an accident. I brought it up to their attention and management just washed their hands and said nothing but because of their unprofessionalism car is now more messed up. If you care about your safety don’t take your car here.

I called the Firestone store in Mckinney, Tx on central expressway. They told me an oil change for my car would be $113 including taxes. They did not say that was a discounted price, so I calculated that with a coupon I found online, the cost would be roughly $104minus the $20 coupon. When I went in and showed them the coupon, the staff member did not give me the price, or say that the price quoted already included the coupon.

I paid off my Firestone credit card early, I have a refund due, when I called I was told not only by customer service in another country, also in the United States it would take 30 days for the check to clear, yes a paper check 30 days to clear. I would get a check written April 3rd and it would take 7-10 business days to receive the check! Guess what no check. One said the check was mailed, one said they would need to escalate the matter and then the representative in the United States stated, that was not the policy it was 60 days. The representative said they would need bank documentation to receive the check.

Had my car 12 hours, didn’t check it, lied that it was fine - gambling my SAFETY, I still had to pay, and I paid for them just to mess with my Bluetooth stereo system like a free shop boombox. I was not rude at all. Never wrote a bad review EVER – never about a car shop either. I know it’s a TOUGH JOB. I'm mad because the front guy and the mechanic LIED to my face a lot, didn’t do an inspection, and messed with my STEREO??? Most of those good reviews are either easy or about Liz or Bryan. Either those people don’t work there anymore, or they weren’t there today. I dropped my car off at 7:30 am. Called ahead to make sure they had availability. Said I needed them to look at my belt bearings.

The worst service! Did work not needed! Had to go back the next day to fix actual problem. By then I was already charged for the unnecessary work. Called the corporate office to dispute and it’s been two weeks and no one is returning my calls. When I spoke to someone in customer service they were half asleep and mumbling! What a joke!

Great service at Firestone, I’ve been customer for over 15+ years. We recommend family and friends. Myrtle Ridge Conway location.✨⭐️✨⭐️✨⭐️✨⭐️

At the Firestone store in Belmar, Colorado on Vance Street, Donnie and Bianca took great care of me. They were extremely courteous, and went out of their way to meet my needs. I would highly recommend them to anyone. I have been doing business at that particular store since its inception. They have always taken great care of me.

Don’t bring your car to the Firestone! Their “complete auto care” doesn’t mean what you think. I brought in my Beetle with the engine light on. Guess what, Firestone doesn’t pull codes. I have ended up towing it back home and subsequently sold to Wheelzy, whose tower repaired it and listed up for sale on FB. ** The tower repaired something that Firestone wouldn’t, which is disappointing. I don’t recommend Firestone to anyone. Use mobile mechanics instead.

I would like to write to the consumer. Firestone on Hanover in Baltimore MD, don’t respect your car at all. This is the second time that I have had damage from this same location. First time they damaged my rims by pulling too close to the curb. They did get that fixed. Just two days ago I had damage done to my front lower fender. Because I didn’t notice damage upon pick-up my claim was denied. HeadQuarters told me the claim would be denied and that I would have to go through my insurance company. Firestone has just lost a customer that has been apart of the family for over ten years. All I wanted was the damages to be paid for case close. Don’t take your car to Firestone if you take pride in your vehicles.

Had an appointment at 11:00. They never even looked at it. Picked it back up 8 hours later. Manager was rude and didn’t care that they didn’t service the vehicle. He was rude and never apologized. When I mentioned going to corporate, he told me good luck!

Firestone in Springfield NJ. Had bought my tires at firestone with the lifetime alignment and free tire rotation. Went to have my tires rotated and manager rudely informed me, it's $35 stating they stopped free tire rotation at the beginning of the year 2026. I walked out and went to another Firestone to learn it was a TOTAL LIE!!!! This place should be ashamed of themselves. Just read all the other ratings on YELP. THEY ARE TRUE and similar to my experience. If you must go to a Firestone, DON'T go to Springfield. The manager is consistently rude, unhelpful and needs to be fired. This isn't the first time I've witnessed this with this manager. All the Firestone replies are a "cut & paste" from Lee S. They don't care about the customer.

Made my appointment online and showed up an hour early due to my schedule, Anthony told me that they will do their best to get to my vehicle. There was one vehicle already in the shop, but I seen 5 guys standing/ walking around, on their cell phones with a head set. They drove my vehicle into the working area at 9:20AM but it just sat there till 10:20 and all guys sitting around talking and joking. They lifted my vehicle up to start looking at it, and that’s when I told Anthony to lower my vehicle down and I don’t need any service or inspection done. Anthony by the way is the Service manager.

My husband took my car in for a tire problem, and they convinced him to get a new battery. My car is a 2023 model. No indication it needed a new battery. (money grab). They said I had to drive my car for a driving cycle (which they couldn't define), and then my engine light would go off. Two weeks later, and after much driving, I take my car to them again for required emissions testing and ask why the light is still on. Of course, it failed inspection. So they said I would have to pay them $125 for diagnostic testing to see why the light is still on.

Had work done in my car! Picked up, next day same problem! Come to find out never needed what Firestone did!! They just took 8500.00 for know reason!!! They will not take blame!! All was needed was a fuel pump and new spark plugs!! They put in a whole new exhaust that was not needed!! Do not trust them!! Area manager Mary will not work with me!!! Regional manager will not return my calls!!! Do not take your car there!!! My credit will be ruined now because of them!!! They will not refund me!!! Bullshit place.

I have found the perfect fit for all my automotive needs. I drive 3 hours to the Holly Springs, NC Firestone because they ALWAYS take care of any problems or needs that I have. I own a 2012 Jeep Liberty with 200,000+ miles. It's at the point where 'all the things' are breaking or causing problems. Brandon and his mechanics take excellent care of my old Jeep. They've repaired ONLY what needed repairing and (despite my uneducated suggestions) explained to me in terms I could understand why they didn't think I needed my suggestion. They are knowledgeable and good at what they do. And they don't pad the bill with unnecessary repairs.

Firestone on 87 Ave. and 40th Street Bird Road Miami. They Are Amazing!!!! I started to trade in my Wrangler with the dealership but after taking it over to them, I changed my mind completely. The manager and all the staff is very honest, soft spoken and treated me like family. I cried tears because they took care of me so wonderful and blessed me to keep my vehicle. I will forever take all my vehicles to that location. The mechanic is the best car surgeons!! They will make you Super Happy!!! They’ll make sure your vehicle is like brand new all over again!!! I truly love that location.

Technician Pablo (at Hillside, IL) did an excellent series for our customer except for he replaced tire and changed oil my car. He helped me reset up radio code. I am very happy he solved my many issues. He is a very professional technician. We trust Firestone and its honest way to treat their customers. Thank you.

Waited 6 hrs for repairs to be done. Over a $1000 bill just for check engine light to come back on. Incompetent people and now saying a recheck and I might still have to pay…. Beware folks Done in Pittsfield, MA.

Firestone in Monroeville Mall location was not upfront with pricing. They basically fleeced me on an inspection. Went for 4 new tires and inspection only. Should have paid for failed inspection and went somewhere else. Learned a lesson. Will not return.