Firestone Service Centers

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The Firestone Recall • Capsule Summary • Firestone Probe • ATX Recall • Dingell Wants Other Firestone Tires Examined • Rollover Fears Led to Lower Inflation Recommendations • Firestone Tires Had A Heavy Load --- • Other Firestone Tire Problems • Firestone Service Centers

Mary of Westfield MA (12/01/08)
I brought my 2003 Pontiac Vibe in for an oil change on 11/18/2008. Scott the manager said it would be a little while so I went for lunch and then came back. I drove my car to my office and then home. I noticed a sound from the bottom of my car and thought that I had something loose.

The next morning, I brought my car to my mechanic that I normally go to and he said it sounded like a bearing issue and asked me to bring it in the next morning so he could check it out when he had an available appointment time.

I brought my car in the next morning and the first thing he did was check the oil on the dipstick. There were 2 other mechanics at the shop and they both said I needed to change my oil, I had just had it done 90 miles or 2 days before. There was gritty stuff in it and all three said that the oil wasn't good. My mechanic proceeded to change the oil and it was black and not clean looking; and not like it was only 90 miles old.

My mechanic then said that the oil was not as full as it should have been and the oil change was not properly done. I called Scott to inform and inquire about what my next steps should be. He said he did nothing wrong, and I stated that my car was making noise only after the oil change, and he said how would I know that (meaning Scott) and I restated to him about how he told me if the engine was making noise that they would not have changed the oil and would have called me if there was an issue, so that is how he would know that it was not making noise before the oil change. He then implied I was lying and I then called Consumer Affairs and have been dealing with a claims adjuster. Still no answers and I need my car to be safe as I am in outside sales.

My vehicle is not running properly, I do not have a back up, and being in outside sales, my job could potentially be non existent due to my inability to drive where needed.

Darlene of Caseyville, IL November 30, 2008

Darlene of Caseyville IL (11/30/08)
I have been a Firestone customer for over 20 yrs and it is getting almost impossible.I used to use 2310 Olive in StL & 12/07 had terrible experience thre. Then I moved to IL and wanted to go to Fairview Hheights which is convenient. (1) I had a low tire in Sept & I asked if I could come up and have someone check my tire. Employee insisted I go someplace closer. I am 3 miles away & tried to explain that to him over & over. It turns out I needed a new tire but since he insisted I go somewhere else, I did. I purchased 4 new tires-Bridgestone-but NOT from Firestone, thanks to that guy.

Now, today, I called to make appt for oil change & winter check which I do every year & have for as many years as I can remember. Bert says he could give me an appt any day but it's first come first serve so he could not tell me how long it would take for me to get my car serviced. Evidently having an appt does not mean anything. They turn no one away, which is fine, but why would I make an appt and then have to wait a couple hours before my car can be serviced?

I found in the past Firestone was my saviour for car repairs,etc. I am a single female and no mechanic in the family or neighborhood so I thought I could depend on Firestone. I have for more than 20 years. That time is really coming to an end with service like that! I am retired, I do not want to come in at 7:30AM.I prefer a later time of the day. I am willing to wait a couple days to have my car serviced so an appt can be scheduled and I do not have to wait a long time. Evidently Fairview Heights store cannot do that! Do I have to discontinue my relationship with Firestone completely and go somewhere else?

Michael of Timonium, MD November 27, 2008

Michael of Timonium MD (11/27/08)
My vehicle 2006 Tacamo 2x4, per Firestone required three new tires which I allowed them to service and install. After this work was completed the vehicle pulled left, and vibrated on the right side. I took it back to this Firestone three times with no resolution. I then took it to Columbia Firestone and they also denied that there was any issues with the vehicle. Can not duplicate customer complaint however the manager said maybe you hit a curb... I explained how can you state this and write on the ticket that you can not duplicate customer complaint?

Note I proceed to take it to Goodyear in Timonium MD and paid ~90 for a front end alignment where they said it was aligned however they did notice it was pulling to the left and said they did not have time to fix or diagnosis the vibration on right side. I then took it to Sears in Columbia where the mechanic stated that I have a bent rim. How can I get my rims replaced and money back on the front end alignment and diagnosis?

Note I paid extra money back on 2005 for a lifetime brakes, lifetime front-end alignment, and lifetime balancing on tires and now I am afraid to go back to Firestone for any work. Is this their way of saying we are done with you and we are not going to honor these services I have already paid for? Recently I went to a Junk yard to see if they had any rims available but there were no Toyotas on the lot of this year. I went to Crazy Rays in Jessup MD.

Constant vibration on right side. I have to hold steering wheel from pulling left. Time off work to try and find answers the this Firstone problem. Spend over 100 at two separate service places to find out the real cause of this issue. Jumk Yard charged me 1 and I had to take off work for 1 1/2 hours.

Stephen of Covington, KY November 25, 2008

Stephen of Covington KY (11/25/08)
even though I had purchased an agreement through them for a lifetime automobile alignment with them and had called them in advance they refused to align my car at the time I arrived at their store. I felt I had since I had purchased said agreement and arrived at a reasonable time to allow them to do the work I needed they refused to do the word I had already paid for. This was not the only time I have had trouble with this dealer.

I will had to drive this car over 1 thousand miles now with out a proper alignment. I don't know the damage that will result to my car and the tires that I purchased from them until I make the trip but I have no choice but to make the trip in this car.

Ian of Tucker, GA November 24, 2008

Ian of Tucker GA (11/24/08)
Took a 2001 Beetle to have the oil changed and to have a quick inspection, including having them look for the source of a slow oil leak. The inspection turned up back brakes that were 100% gone, so bad the rotors were deeply grooved and a shot oil pan plug. Of course the only remedy for the plug was to replace the whole oil pan. I have my own mechanic who I completely trust, so I never intended to have Firestone do any work, no matter what they said was wrong. They did warn, however, that all of our oil could drain out by the time we got home. They were nice enough to do something to the oil plug in order to provide a quick fix after it was clear I was not going to pay them for an oil pan.

I took the car to my mechanic, who WILL NOT do unnecessary work. He told me the back brakes had 25-30% life left on them, rotors in good shape, finding it ridiculous that Firestone told us they were 100% gone. He did not find the oil pan to be leaking after removing it. The new plug Firestone put in seemed to do the trick, so I'm confused as to why they couldn't just tell me about that possibility in the first place. I guess they don't hear No often enough.

It was telling that in the 30 minutes total we were in the store, every single customer, male and female, complained about being ripped off. I made it out spending only 62.00 for the oil change and inspection since I am lucky enough to know an honest person in the business. I will never let anyone I know take their car to Firestone for anything.

Again, I got out alive since I have my own guy. Therefore, I do not feel I need legal counsel. But I easily could have spent several hundreds of dollars for work that clearly does not need to be done, and it's sickening that they're getting away with just that every single day--this is why I'm writing. All the stories on this site are completely believable. My wife and I have complained directly to the store but are basically going to tell anyone who will listen. To use my mechanic's words: This is ridiculous.

Joe of Kingwood, TX November 7, 2008