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Gary Yeomans Ford Lincoln Mercury Mazda

Daytona Beach, FL

Brian of Redfield, AR October 31, 2009

This is our second contact about the 2008 Mazda 3 speed. Have heard nothing back from the consumer site. The car has been sitting since 10/23/09 at the Mazda dealer in Little Rock, AR. (needs a new engine) The issue is still unresolved. The owner/general MGR of Gary Yeoman's said today (10/31/09) that they would try to get the warranty re-instated on Monday Nov 2, 09. The rest tells why this is unacceptable.

On 10/23/09 we called the Mazda dealer (Gary Yeoman's) about the vehicle we purchased from them around the beginning of April 2009. The vehicle has an existing warranty which is bumper to bumper 36000 miles and a 60000 mile power train warranty. We were told that we would receive a call on Monday 10/26/09 which never came.

I waited until Tuesday after lunch and called and ask for Steve F. (Steve was the salesman), Steve answered and I told him who I was and the situation. He said this was the first he had heard of this problem. I said we bought the vehicle with and existing warranty, but the warranty has been voided back in January before we bought the car. Steve admitted that we bought the car with the 36000/60000 mile existing warranty. When we were finishing our 1st conversation Steve said he would check into it and call me back. He never called back.

So on Wed 10/28/09 I called Steve back we talked about that we had a warranty and he said he was working on getting this re-instated. He said he would know by noon, but no later than that evening. He said he would call me back. Never called back. On Thursday 10/29/30 I called Steve and asked is it fixed. He said waiting to find out about the re-statement of the warranty. He stated should by this evening and would call me back no later than 5:30 pm his time. I asked him what happens after that, he said it will be fixed one way or the other. Steve never called back.

I called around 6:00pm 10/29/09 and Steve was gone for the day. I asked to speak to another MGR and was transferred to Mr. Amotto (spelling may be wrong on last name) Mr. Amotto said he new nothing about it, but would talk to Steve in the morning and would call me back after his meeting around 10:30am. Mr. Amotto never called back. I called him (Amotto) around eleven am and the first thing he said was Steve didn't call you. I said no he did not call. He said again he did not call you and I said no. He said I will go put the phone in his hand right now and tell him to call you. Steve never called back, nor did anyone.

I called Mr. Amotto around 6:30 pm on 10/30/09. I told him I didn't hear from Steve and he said he didn't call you back and I said no. Mr. Amotto said he would get with his boss and have her call me (no name given). No one called back. I called the owner as mentioned in the beginning on 10/31/09. As we talked I told him the story about the warranty and Steve not calling back. It didn't seem to bother that his MGR lied to me four days in a row about calling me back.

When Steve and I talked on each of those days Tuesday thru Thursday there were no harsh words spoke. He agreed that we had a warranty and talked nice and respectful, but never called back as he said he would. Continuing the conversation with the owner he stated that he would see if /why the warranty had been voided and try to get it re-instated. I told him that they had already found out when and why it was voided. They sold the car to someone who modified the engine output/RPM's. This person took it in for service and they voided his warranty (need to know what Mazda service department voided this warranty) The owner then took it to Gary Yeoman's and traded it in.

We were sold a car from Gary Yeoman's with an existing warranty, the problem that it was voided is out of our control. We would not have purchased the car if it had been modified, let alone a voided warranty. After this many days Gary Yeoman's dealership should be replacing the engine, or giving us our money back to include sales tax, etc. It also concerned me that after 9 days of no action he could not understand my being upset. I told him my brother is attorney, not to be ugly or threatening, but to let him no that they are responsible for the problem. I didn't buy the car from who ever is responsible for the warranty. I bought this car from his lot with an existing warranty that needs to be honored by his dealership.

Sold with an existing warranty, but warranty had been voided months earlier. Car needs new engine according to Little Rock Mazda service department. Cost is over 5,000 dollars. We have e-mails, paperwork on the warranty and have witnesses to the fact that Steve said it has an existing warranty when we bought it. If someone reads this then please call me or e-mail on what part of the problem you can get involved with. Hope to hear from you soon!

Brian of Conway, AR October 24, 2009

I purchased a car from Gary Yeoman's in March of 2009. It was a used 2008 Mazdaspeed 3 with 34,000 miles on it. I found the car through the dealer’s eBay store run by Steve F. I had multiple phone and email communications with Steve over my interest in the car. The car was advertised with a good price, so I e-mailed Steve and asked if the car has ever been wrecked or any work done on it. He replied back that the car was like new, with no defects. I also asked why the car was brought back and Steve the owner upgraded to a Roush Mustang. The car was listed with the existing warranty.

I decided to purchase the car and upon picking it up Steve at the dealership explained to me the cars warranty through Mazda stating the Mazda warranty covered 36,000 miles bumper to bumper and 60,000 miles power train. I purchased the car and now seven months later I take it in to the dealership for a check engine light and the local dealer in Arkansas tells me this car has a voided warranty due to the car was reported with modifications in January prior to our purchasing it. This is not what Steve replied back when questioned about the condition of the car. The dealer in Arkansas assured me that the dealer in Florida is obligated to tell me that the car had been modified and voided its warranty. I was explained my "warranty" by Steve F while in his office negotiating for the car. I have a feeling the cars damage was known by the dealer and they purposefully mislead me to purchase a car with a damaged engine. Under good faith from Steve F and the questions he answered for me I assumed I was getting a car in proper working condition with traditional wear and tear that comes from a car with only 34,000 miles on it.

This car is still in physically the same condition as when I bought it. The service department at the Mazda dealership in Arkansas informed me that my 3rd cylinder in my engine was completely dead and that it would need a new engine. He priced it at 6200 total. He said the damage did not come from anything apparent in the engine and that it had probably been restored with original parts when it was sold to me. He said all the parts currently on the car appeared to be the factory parts. I purchased this car seven months ago and the car is only a 2008 and now needs a new engine with only 52,000 miles on it. I’m asking for a quick remedy and a rental or replacement vehicle within two days of this notice.

Larry of Palm Coast, FL December 12, 2008

I have a 2005 Ford F-250 Diesel truck and I have had to replace a water in fuel sensor every year since I have had the truck. I just put my 4th one in. They covered the first one and I have had to pay for everyone since. Obviously, it is a defective part, however they refuse to cover it. My truck is out of warranty now, however, the problem started when the truck had only a few thousand miles on it. I have had Ford trucks my whole life, and I think this will be my last.

I keep having to pay anywhere from 80 to 100 dollars to replace the same part over and over.

Lynda of Flagler Beach, FL October 15, 2008

I originally picked out a purchased a brand new car from this dealer. I bought a new, never owned 2004 Ford Focus which I picked out. Within the first year of having the car, it was in the shop multiple times for serious repairs. The entire break system had to be replaced twice, a front end repair was made, the fuel pump went out, the car would just lose all power while driving...the list goes on and on. When I finally got fed up with the lemon of a car that they sold me, the dealer made an attempt to "make good" by putting me into a different vehicle.

Well, they put me into a vehicle that I did not chose, it was used not new, but I reluctantly took the car. They sold me a 2005 Ford Taurus. After having the car about a year, I starting noticing some problems in the front end. I thought that it was the tires or possibly the alignment and took it in to have those things replaced. That helped slightly but it was never quite right. So, several months later when the car was shaking, making knocking noises and really seeming to get quite worse, I took the car into a third party reputable service station.

The service station called me on my cell once they examined the car and asked me if I had been in an accident in that vehicle. When I informed them that I had not, they asked if I knew that the car had been in an accident. I was never told such a thing. As a matter of fact, I specifically asked the dealer at time of purchase if the car was "clean" and the salesman assured me that it was. The servive station advised me that it would cost 700 to repair the steering column damage that was obviously pre-existing and had just gotten worse because I was not aware of it.

They were also nice enough to tell me that in his opionion, he would not even fix the car, and that he would get rid of it. He said that the car had been in an accident and that it would only continue to deteriorate, causing me greater financial strain. I called the dealer from which I got this car that I didn't pick out, and notified them of the issue. They plainly told me that all they could do for me was try and trade it and that the most they would give me was 3000 for it. I went on Kelley Blue Book and clearly the trade in value is 4200. The least they could do is give me close to a pay off on my loan and get me into something more reliable and without an accident history.

My whole point of going to buy the first car from them in the first place was because I wanted a 2004 new Ford Focus. I got "jipped" out of that and forced into a car that I didn't even want...and now I find out that it's been in an accident. I am making payments on a vehicle that is falling apart.

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