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Ford Expedition Rust

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Ford Expedition • Engine problems • Spark plug blow-out • Torque converter • Transfer case • Transmission • Gas cap leaks • Spontaneous combustion • Premature rust • Speedometer • Window track • Spare tire hazard • Windshield seals • Rear view mirrors • Cracks in the floor • Miscellaneous

Michelle of Boston (4/26/01):
I went to a Ford dealership to inquire about a very strange occurrence of rust upon the entire suface of my vehicle. The first dealership said, "Honey, it's rail rust, your selling dealer should have buffed that off for you when you bought the truck."

I went to another Ford dealership and inquired with them as well. They said that they had never heard of rail rust but knew that the damage to my car was caused by tiny bits of metal getting trapped in the clearcoat of the paint and that simple acid bath would remove the rust. They DID agree that it happened during transportation of my vehicle to the initial dealership.

Two weeks later the general manager calls me and says, "Honey, it's rail rust and that ain't covered by your warranty. There ain't nothin' we're gonna' do for you."

I called Ford Customer Service and they said that they stand by their dealership and would no longer speak with me about the matter. It is my belief that the damage to the car happened at 0 miles and therefore should be the responsibilty of Ford to repair. The initial damage was done before I ever ownrd the truck, but because the nature of the damage doesn't show its symptoms (rust) immediately, they won't help me.

My Ford Expedition is 3 years old and is covered with rust and Ford refuses to speak with me about it. Furthermore, I have called several other Ford dealership bodyshops across the country and none of them had ever heard of "rail rust".

My otherwise perfect car is of no value. Where the exact car without rust could be sold to upwards of $25,000, because of the rust my car is worth $0. Ford has used improper language with me and has blatently lied to me.

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