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Ford Expedition Transfer Case

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Ford Expedition • Engine problems • Spark plug blow-out • Torque converter • Transfer case • Transmission • Gas cap leaks • Spontaneous combustion • Premature rust • Speedometer • Window track • Spare tire hazard • Windshield seals • Rear view mirrors • Cracks in the floor • Miscellaneous

David of Lancaster NY writes (8/3/01):
We purchased a 1998 Ford Expedition Eddie Bauer edition in May of 2000. Since our purchase we have replaced a starter ($585). Our driver side window will not function when temperatures drop below freezing. The switch will not lower the window but the window will go down on its own sporadically. The seals around all the doors were showing rust at 42K. The dealership covered the repairs. The truck started missing after the starter was replaced; this was also covered by the dealership (45K).

Last Friday night we were going away for the weekend and 200 miles from home I noticed my rear window appeared wet. It was not raining so I pulled off at the next exit. When my speed went below 55 MPH the truck started vibrating violently. It's 10PM, I have my wife and 4 kids in the car (the youngest is 3 months), we limp into the nearest ford dealership and leave the truck there.

On Wednesday the dealership finally calls to tell me my transfer case needs to be replaced ($1800). I called the 800 number to find out if there was anything they could do for me. The truck has 52K has not been abused and there is no good reason for a transfer case to self destruct.

The lady answering the phone at the Ford consumer department was terrible. She looked up my truck and told me there were already 2 non-warranty claims issued on my vehicle (the rusty doors and the plug repair). She had no information and could not care less about any thing I said. She was rude and arrogant. I asked to speak to her supervisor. Her first response was that she did not have one. Eventually she said that it would not do me any good that he would tell me the same thing that there was nothing they would do. She said I could not speak to her supervisor but if I insisted she would issue a supervisor reques and they would contact me in 24 - 48 hours. Today I had a voice message form the "supervisor" asying he called and would try again but that he does not have a number I can call him at.

This will cost us $1800 and it has toatlly turned me off to Ford. Ford's little catch phrase, "Ford customers are job one" is c***. They have my money and do not care if I am ever satified with their product.

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