Sarah of Sheffield Lake OH (03/03/08) Last Friday I was driving my 2001 Mercury Sable to work when suddenly there was a loud bang under my car and it shook violently. I had no idea what had happened. I got out and looked all around but couldn't find what had happened. I kept driving but as I got closer to getting on the highway the more nervous I became about doing so. I then pulled into a parking lot and called my husband who suggested I look under the car to see if anything was hanging. I didn't see anything so I went on to work, driving on a major highway during rush hour traffic. As I was driving home that night I could hear a rattle coming from the front left wheel. Fortunately I already had an appointment with the dealer the next day for regular maintenance. I told them what happened and after they inspected it I was shocked to learn that not only was the front coil spring broke but both rear ones were as well! They went on to inform me there was a program through Ford that would replace both front coil springs but not the rear. How can that be???? What is the difference? Now that I'm researching the issue I find this is a common occurrence with Ford vehicles. Why???
Joseph of Bloomington, MN March 3, 2008
Joseph of Bloomington MN (03/03/08) 2002 Ford Taurus Front Drivers side coil snapped. Of course this happens to be a model year that isn't covered in the recalls and of course my warranty expired last fall. I've also had the rear drivers side break and be replaced, luckily that was still under warranty.
Beverly of Beecher, IL February 28, 2008
Beverly of Beecher IL (02/28/08) I have a 2003 Ford Taurus SEL. I also have had to replace the left rear spring. My car has 61,000 miles on it and I baby it. It cost me 223.00 to get this fixed. If this is an ungoing problem why isn't Ford taking care of this?
Lm of Davenport, IA February 28, 2008
Lm of Davenport IA (02/28/08) I own a 2002 Taurus SES. It has 113,000 miles on it. It has always been garaged and never abused. Almost all of the miles on it are highway miles. I recently had this car in for its annual rust proofing. During this process, the mechanic noticed that BOTH of my rear end springs were broken and he recommended that I have it looked at right away as these springs could potentially pop right up through my wheel wells and/or into the trunk of my car! I had Firestone look at the vehicle this morning and they tell me that, not only are my rear coil springs broken but my front ball joints are loose and on their way out too. They recommend that I allow them to install a quick strut assembly to the tune of 765. OR, I could opt to have them install just the spings to the tune of 438, but I should bear in mind that the current struts could also go at any time. As for the front ball joints, they will replace those for 500. Of course, after they install the strut assembly, they will need to do a re-alighnment. This will cost 70.00. So I am looking at a repair bill of 1,335.00 - and NOW I find out in reading all these complaints that this is a well-documented on-going problem with the Taurus? And Ford refuses to acknowledge responsibility and do the right thing and offer a recall on these shocks? Even knowing that this problem could potentially cause a serious accident? Unbelievable. I also will NEVER purchase another Ford unless Ford makes this right and pays for the replacement of its faulty equipment.
Terri of Onalaska, WI February 26, 2008
Terri of Onalaska WI (02/26/08) I have a 2002 ford taurus sel I was driving down the highway after just putting on new tires and i heard a snap and i heard metal hitting the ground the tire went flat on the left front and almost lost control of the car. Now im told i need a new coil spring and another new tire on the left front. This is a very dangerous car to be using as a family car.
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