Brian of Powell OH (02/20/08) Rear springs and strutts failure. And front needs strutts. Contacted Ford Customer Service (an oxymoron), but said no known issues or recalls. They said nothing they can do at this time.
Bob of Rosemount, MN February 9, 2008
Bob of Rosemount MN (02/09/08) On Feb 3, 2008 my wife was backing our 2002 Ford Taurus out of the driveway when she heard a loud bang-type noise. She got out of the car and found a chunk of a coil spring laying on the driveway. On Feb 4, 2008 I brought the car to Apple Valley Ford for repair. They replaced both rear coil springs as they were BOTH broken. (370) I knew the Ford Taurus's were having major problems with coil springs, but the recall ended with the 2001 year model, mine was a 2002. My car was also out of warranty. I asked for some assistance with paying for this repair because of the known problems associated with coil springs. The dealer said they could do nothing and instructed me to call region. I called region and they promptly told me that they would do nothing either. Needless to say, I will NEVER own another Ford product. I followed up with an email to Ford motor company asking for the address to the Ford president; here is a portion of that reply, Our President and Chief Executive Officer, Mr. Alan Mulally is not available to receive direct phone, e-mail or mail contacts from customers. Really nice to know that the privilaged few with the golden parachutes don't have time to deal with the lowly suckers like me that purchase inferior Ford products.
Norman of Westland, MI February 8, 2008
Norman of Westland MI (02/08/08) I purchased a 2001 mercury sable and had simular experiences involving the coil springs of the car. Unlike other people not just one coil spring break all four did. After finding out that there was a recall on the vehicle involving the coil springs I found out that they (Ford) would only replace the front two springs. They openly admitt on the website that these coil springs are defective when road salt comes into contact with the springs. I mean do they really think that us consumers are freaking stupid. The back coil springs are the same fing part as the front springs and still they refuse to replace the rear ones. So in the mean time I a full time collage student, will continue driving the vehicle in hopes of not slamming into a brick wall or an on coming vehicle for that matters untill I'm able to repair the vehicle myself. However, if a fault is OPENLY admitted by the manufacter of the vehicle and nothing is done by that admitting company shouldn't they be held accountable? Those foregin cars are looking real good right now.
Marie of Callaway, MN February 6, 2008
Marie of Callaway MN (02/06/08) We purchased this 2000 Mercury Sable (vin#: 1MEFM55S2YG608450) on 12/15/2006 from Phelps Family Ford Dealership in Perham, MN. I was told the vehicle had been thoroughly inspected by their shop as they do prior to selling a vehicle. After our purchase we put 600 miles on the vehicle, when we felt the front pulling towards the left so we took it into Tires Plus in Detroit Lakes, MN. We where then informed the vehicle had both lower front ball joints out and broken springs in the rear and front tires were also in need of replacement. I contacted Phelps Family Ford where we purchased it, and they agreed to repair the vehicle with us paying half the cost. However when the repairs were completed they forgot to put in some type of cushion on top of the rear driver side spring. When we left the dealership we had a really loud thump in the rear of the vehicle when bumps where hit or tar strips. When we returned home we called Phelps and they said to bring it back in and get it fixed right. They kept it for several days and called to inform me that the spring tower would need to be replaced if they fix it. They said that it would be very expensive and it would be okay to operate the vehicle the way it is with out damaging it. After talking to Detiot Lakes Ford Dealership I was informed that the repair handling of the Ford Dealership in Perham was very shoddy and should have been done right, and with all the problems Mercy has had with the Sables springs that it is asking for more problems with not fixing it. I then called Phelps and was advised the cost would be around 1300.00, that I would be liable for. I can barely afford the payments let alone more repairs on this vehicle. I bought this vehicle at what I thought was a high book value but I felt it would be a good investment considering the shop had thoroughly inspected it and found nothing wrong. What can I do to solve my dilemma.
James of Utica, NY February 2, 2008
James of Utica NY (02/02/08) I have a 2003 Ford Taurus SEL. I was sitting in my car getting ready to back out of my driveway. I put the car in reverse and instantly heard a loud snap. Immediately the front of my car leaned down on the front drivers side. I went out to look and the coil had snapped penetrating my front drivers side tire. Needless to say I had all I could do to get the tire off. I contacted the Ford Dealership where I had bought my last five Ford vehicles from and was told that the recall was for earlier models and did not include my year vehible. I don't see where Ford made a change in the springs from previous models and was only putting gaurds on so that if the spring did break it wouldn't damage the tires. I can see from this website that this is a problem that is well documented by Ford and one that can lead to serious injury - even death, but Ford has failed to recognize this issue due to cost of repairs/replacement. This is unprofessional and not in the best interests of the safety of the consuer.
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