Melissa of Bessemer PA (01/13/08) I was driving locally in town with my children in my 2000 ford taurus when I was unable to turn my car very well. I was close to my independent mechanic and therefore took my vehicle there to be looked at. My front springs had broken and broke my struts and tie rods which I had all replaced by my mechanic. After a search, my mechanic informed me that he found a recall on my vehicle for faulty front springs and gave me copies of the work done to my car to turn in to Ford for reimbursement. Multiple calls and letters were sent and I was informed that my springs had been replaced with the previous recall but the warranty on the replaced springs had expired. Further research resulted in finding that the springs were not replaced from the recall for they were not broken at the time and they replaced the spring guards only. Further communication with Ford now resulted in a supposed policy and program for recalls to have their automobiles taken to a ford dealer only for repairs of recall items so no reimbursement is allowed. I have contacted the state's attorney general office who only forwarded my letter to the ford company who continue to deny my claim although I was unaware of the recall program and I still feel that since it was their fault, they are responsible. I am luck though for I normally drive the interstate to work and if this happened then, I may not even be here for my family.
Jeremy of Maple Grove, MN January 8, 2008
Jeremy of Maple Grove MN (01/08/08) On Sat evening Dec 29 I went through an intersection at approx. 30MPH with my 2002 Ford Taurus SEL. Mileage on my Taurus is about 58000. About halfway through the intersection I heard a loud shot like noise and then much grinding. I pulled over and could tell the noise was coming from the front left. I limped home and further examined the area and found the front left coil spring had snapped. The dealer had to replace both springs, the left axle and CV boot, and the aluminum alloy wheel which had been abraded. Total cost was 1160. I guess I should feel lucky I wasn't going 50, 60 or 70MPH where a potentially fatal wreck could have occurred. I'm surprised that Ford recalled previous years models but is still having problems with at least the 2002s and not doing something about it. Talk about a safety issue! One would think the NTSB (National Safety Transportation Board)would be all over this one.
Renata of Amherst, NY January 7, 2008
Renata of Amherst NY (01/07/08) The coil spring broke on the rear driver's side of my 2002 Ford Taurus. i know from reading through the complaints that this is an ongoing issue with the Taurus. This happened while the vehicle was parked in my driveway. Due to the amount of complaints reported on this, shouldn't there be a recall as the same one issued for the 2001 Taurus. This job cost me 459.00 to get repaired as the tow truck driver, after I told him it was the spring, towed it from the front end, so that the rear tires were rotating and caused me to have to purchase a new tire unnecesarily. Just really not happy about seeing all these complaints about the Ford Taurus coil spring and nothing being done by Ford to correct the problem.
J. of Glendale Heights, IL January 1, 2008
J. of Glendale Heights IL (01/01/08) Rear passenger side Coil Spring on 2001 Ford Taurus Sedan fractured, resulting in a portion of the spring puncturing the rear tire, causing a flat tire.
Lisa of Woodhaven, MI December 29, 2007
Lisa of Woodhaven MI (12/29/07) I went to buy new tires for my 2000 Ford Taurus and upon removing my old tires the service man found that my rear passenger coil had broken and worn a groove into the tire, almost piercing it.
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