I purchased on June 9, 1998 a 1997 Ford F150. I
was told it was a trade-in from a local, only one owner and it had 20,000 miles with the
remainder of the 36,000/3-year warranty
The salesman said we would still have 15,000 or at
least 1 to 1 1/2 years left on the original warranty.
April of 1999 the truck needed several repairs, gas
gauge not registering, running lights don't work, driverside door lock broke automatic
door lock broke, break peddle very soft ,back window leaking like a sieve,and when side
windows are opened the back window area screams at a very high pitch and continues to get
louder. The already repaired once when purchased side mirror still will only work
intermittenly and a wobble feeling at times while driving but the air preasure in tires
check out ok.
All items listed should be covered under the warranty
and the truck only has 26,000 miles on it . I call in for the appointment they take the
vin number and come back with the vehicle is out of warranty as of Dec. 9, 1998.
I said that can't be it's a 1997 with 26,000 he said
yeah hold on. He came back and said the vehicle was built on Oct. 13,1995 and put into
service date of 12/9/1995, so the vehicle is no longer under warranty.
I then contacted the salesman, and he said that can't
be, he needed to check the papers . I called the next day he said that the information was
correct and to make the appointment for repairs, the service dept. would contact Ford to
see what they could do.
I said and if they won't do anything? He said that he
would then have to talk to the dealership. I showed, the service dept. verified the vin#,
said it is not under warranty that there was nothing they could do I said get the
salesman, he came in, said and did nothing, I asked to speak to the owner.
They brought in the general manager that said basically
there was nothing he could do that he would go broke if he fixed every vehicle that ran
out of warranty and that I should have purchased an extended warranty.
I said that if my 1997 vehicle was on the road in 1995
which is unheard of anyway, I should have been informed that there was only 6 months left
on the warranty. He said no not really and then he left. I then contacted my lawyer to see
what if any options I had.
In the meantime I have been doing a lot of research. I
have obtained from Carfax a history report that shows the vehicle was 1st
titled/registered 9/3/96 as a corporate fleet vehicle in Dearborn, MI. It was then sold at
auction to the dealership that I ended up purchasing it from as a locally owned vehicle
used for trade-in from the one owner.
I have filed a formal complaint also with the Ford
customer service dept. I have also since had my OD verified just in case this takes awhile
and they try something with the mileage. At that time the mechanic said he has never seen
anything like it. My sticker in the door says Oct. 95, the metal imprinting on the door
frame says FORD 1996 and the EPA Sticker on the motor says 1997.
I have the car Johnny Cash sang about, "ONE PIECE
AT A TIME".