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DexCool in GM Engines




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Dex-Cool
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Consumer Complaints

Donna of Palm Springs, CA June 16, 2009

I just found out about the DexCool recall today while looking for DexCool information, to see if there is anything new about it. I am shocked because I have never been contacted in 10 years that I have owned my 99 Chevy Astro Van LS. In July 2006, just after 12 noon, we were stranded in intense heat when the van overheated and died. We were on the uphill grade of the "Grapevine" on Interstate 5 going from the Bay Area to home. A CHP rescued us, our children and 2 dogs, put us in his air-conditioned car and called AAA which towed us from there to Palm Springs, over 250 miles. We all (dogs included) rode in the tow truck if you can picture that. We finally reached home at 6 p.m.

After close to 500 to make repairs (we have all those receipts & description of the work), the van was running fine - until 4 months ago when parked in our driveway, substantial fluid was leaking from beneath. Again towed to our current excellent mechanic (Viking Motors in Palm Springs), he discovered a cracked radiator and suspected cylinder problems and possible threat to the head gasket.

It is now running fine after another 600; however it does not start up immediately as it has always done (we are obsessive about maintaining this vehicle like new). Once warmed up, it's okay. But the mechanic warned us we could have a cylinder problem at couple of thousand dollars, or head gasket in the not too distant future which means replacing an engine.

All this caused by the DexCool? Please put us on the recall list. Thank you very much. Danger to our family in July 2006 when stranded on a busy interstate freeway; costs in the thousands due to this problem (as evidenced by all service records).

Patricia of camden, DE June 11, 2009

I have dexcool coolant in both of my cars. I had to replace the intake gasket which has costs me 800.00. I would like to know what I can do about this. I also have a 2003 buick rendevouz which I will have the dexcool flushed out and replaced with the green stuff.

Helen of Mountain Top, PA June 10, 2009

We purchased a 2003 Pontiac Bonneville from the original owner last year. Monday, my husband was driving home when the car temperature gauge showed that it was overheating and steam started to come out from under the hood. We had the car towed to a repair shop and discovered that Dex-Cool had completely clogged the radiator.

Isaiah of Gary, IN June 9, 2009

BANKRUPTCY AND OUTSTANDING CLAIMS: "On June 1, 2009, General Motors filed a Chapter 11 Voluntary Petition in the United States Bankruptcy Court for the Southern District of New York. If you filed a timely claim in the Dex-Cool litigation and/or you were contacted by the claims administrator to correct, cure or clarify any portion of your claim form or backup documentation, your claim may be affected by the Chapter 11 filing. Please monitor the General Motors Corporation Court Documents and Claims Register website for additional information and court filings as the bankruptcy proceeds." I Have submitted a claim form, and sent additional info ,and have yet to receive any respond to my questions. Now l find out [their] phoneline is tied in with Trilegiant claims, a company that has commited fraud. I need someone to contact me concerning my claim .

Cindy of Westfield, MA June 9, 2009

I just purchased a used 2003 chevy ventura 2 months ago (april 09). I have been having constant problems with my head gasket seal, radiator, water pump. i have had all replaced and my radiator flushed twice due to alot of sludge. i use dexcool. now i hear they're are alot of issues with dexcool.

In the last 2 weeks i had to put in 3 gal. of dexcool (not cheap). This week its replacing the water pump it was leaking antifreeze all over my engine and hoses. I understand they're was a law suit on this last year. Will i continue having these issues and is there anywhere i can get reinbursement for this problem? This issue has cost me about 600 so far

cindy of westfield, MA June 9, 2009

I just purchased a used 2003 chey ventura 2 months ago (april 08) I have been having constant problems with my head gasket seal, radiator,water pump. i have had all replaced and my radiator flushed twice due to alot of sludge. i use dexcool. now i hear they're are alot of issues with dexcool.In the last 2 weeks i had to put in 3 gal. of dexcool (not cheap).

This week its replacing the water pump it was leaking antifreezed all over my engine and hoses.I understand they're was a law suit on this last year. Will i continue having these issues and is there anywhere i can get reinbursement for this problem? I have a private mechanic and so far i have put 600. into this problem

Steven of Taunton, MA June 2, 2009

i am a lifetime GM car owner. In January 2008 my 1998 3.8L pontiac grand Prix engine seized as I was driving to work. The car began running rough. I pulled over and noticed alot of vapor was coming out of the tail pipe. It seized before I could shut it down. Only had 144,678 miles on it.

I spent 3520.09 to replace the engine and the cracked plastic intake manifold which my mechanic says was the cause of the problem. The antifreeze leaked into the engine causing it to seize. I just found out about the class action law suit regarding dex-cool. Is there still time to file a claim to get some of this back?

Christopher of Peoria, AZ June 1, 2009

I made a huge mistake when I bought my 2000 Oldsmobile Intrigue. My Oldsmobile seems as though it was built to break down. I have had nothing but problems with it since day one. Even well before it's generous 36000 mile factory warranty. The A/C system had to be repaired 3 times at the dealership as well as brake problems, steering problems, general front end problems with suspension, motor mounts, power windows, cruise control, front hubs, front cv axles and because I have been using GM Dexcool coolant in my car per GM specifications I am having cooling issues with my car and a smoking problem when I start it up.

There are so many things wrong with my GM car that I can't afford to keep up with it. I also felt ashamed for choosing to buy a GM automobile. I realize that I am only one small person to a large business like GM, but if many other people have an experience like mine, I can certainly see why GM is going under. They apparently don't care about building good cars that will last for good people.

It was super difficult when I had to try to make a 355.00 per month car payment and try to find money to make repairs all the time on top of that. I have paid the car off thanx to my Mother lending me a hand but now I am stuck with this lemon of a car with many defects that I am still trying to fix as I can afford.

michelle of fremont, CA June 1, 2009

I brought a 2001 pontiac grand prix gt it has a 3.8motor. The low coolant light first came on and of course i add the dex-cool coolant. i had to use this coolant to keep the warranty for the car. then my check engine light came on i took the car in and the mechanic fix a sensor. but not long after that the low coolant and check engine light started coming on again. i took to another mechanic this time they basically did a tune up.

i was still adding coolant. then i had the hoses replace maybe it was a leaking they reset the dumb lights. my car started to lose power. i had another car so i hadn't been driving my much just because this coolant problem wasn't being resolved,

i was taking the car into Pontiac because the guy said he thought it was a recall. as i was going down there on Monday no one answered the phone. when i arrive at the dealership they were gone they had moved over night, they had closed up over night. I spent a lot of money on this car and i would like some compensation. my motor is totally gone. the Dex-cool coolant had leaked into my engine and my number 2 cylinder is gone. now i have nothing. i feel gm knows there was a problem and is not taking own responsibility.

i am a single mother with three children i have to get a ride from friends or take the bus to the store for groceries we have to walk to school. i work part time and i had put a lot of money into that car. we are stuck in a bad position from this horrible ordeal with this Pontiac i paid 19,000 for this car in 2002 i am financially in dept from the stupid repairs and parts i have put in the car.

paul of blaine, WA May 24, 2009

I have had nothing but trouble with my 1999 gm blazer's cooling system since I purchased the vehicle. My heater would quit working and I would take it in and have the cooling system flushed every few months. The Dex-cool antifreeze was sludging up and plugging up my radiator and heater core and hoses.

It finally got so bad I had to have my entire cooling system replaced for over 1400.00. The mechanic said only about 1/4 of my radiator was functional. The rest was caked with the sludge from the dex cool preciptating out. My new system is still having problems every few months since my heater core still has the sludge present. What can I do??? There should be a recall on any vehicle that has this HORRIBLE Dex-cool antifreeze in it.

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